Beginning to download updates but it keeps stoping after 3%

Hi There,

- Running latest stable version of L4

- Have 6699 resources but am still missing a number of books

- When I click the sync icon the message comes up in tray - L4 is downloading 45.3mb of updates...

- the icon in the tray shows 3% progress with the download before it stops (with the Logos download icon in the tray disappearing).

- I have tried updating a number of times but exactly the same thing happens

Any help would be greatly appreciated.

Mark

Scotland, UK

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Mark Smith

Mark:

Navigate to: C:\Users\{your user name}\AppData\Local\Logos4\Data\{random string}\DownloadManager and delete what you find (this is in Windows 7, similar in XP or Vista). Then try again.

Mark Rodgers

https://community.logos.com/discussion/comment/138076#Comment_138076

Mark,

Went to: C:\Documents and Settings\Administrator\Local Settings\Application Data\Logos4\Data\n0hizpjk.vi4\DownloadManager

Deleted the file. Still the same.

Mark Smith

https://community.logos.com/discussion/comment/138077#Comment_138077

Nothing else to suggest. If no one else can help you here, you may have to call Logos Support on Monday. I realize for you that could be a lot of trouble.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/138080#Comment_138080

Wonder if diagnostic logging has any informative messages ?

http://wiki.logos.com/Diagnostic_Logging

Likewise wonder if Computer Management Event Viewer has any interesting messages ?

Keep Smiling [:)]

Todd Phillips

You'll need to turn on logging and try again to get detailed logs of what is happening. See here: http://wiki.logos.com/Diagnostic_Logging

Then you can post the log files here, and we can try to identify the problem from the logs. Posting instructions: http://wiki.logos.com/Uploading_Logs

James Ng

https://community.logos.com/discussion/comment/138087#Comment_138087

Try this:

Stop the Logos Indexer via the Task Manager.

From a command prompt run "bitsadmin /reset" without the quotes.

Restart Logos.

I generally have to do this several times during the install to get it to complete.

Mark Rodgers

https://community.logos.com/discussion/comment/138186#Comment_138186

7737.Logos4.logHi All,

Thanks for the help.

James, I tried what you suggested. (1) the logos indexer was not showing in the Task Manager and (2) the command prompt didn't work.

I have attached the log files.

Can I just say thank you so much for all your help.

Warmest Regards

Mark

Scotland, UK3583.Logos4Indexer.log

Mark Smith

https://community.logos.com/discussion/comment/138189#Comment_138189

The first log doesn't reveal anything unusual.

The second is riddled with BITS errors. We've seen them before and that's what James' suggestion attempted to address. The indexer log did however report that the download of 45.3 MB was successfully completed. This is curious since you report that the tray icon stopped at 3%.

Is it possible that the update did work?

Please let us know what version of Logos 4 you are using. It looks something like this:

Dave Hooton

https://community.logos.com/discussion/comment/138198#Comment_138198

The updates failed at the server end and the download jobs were removed creating a cycle of attempted updates and failures. This has been a characteristic of Galaxie and Berkhof resource downloads in the past. There are also some obsolete resources. For recommended action and history see http://community.logos.com/forums/p/18025/135831.aspx#135831