Now what? I am trying to return a book with some nasty profanity. Attempting to contact someone on chat, I get this:
Also check your browser extensions. My website editor was broken due to an ad blocker.
Hi GaoLu,
Chat works for me on a Mac using Safari. What browser are you using?
@GaoLu are you using a VPN or Proxy Server? On a different network from the last time you used chat? Any firewall changes on your network since the last time?
You can also e-mail them. Once I had to return a book (when they first had it so you could buy through the desktop program with one click). I simply sent them an e-mail and got it refunded.
Thanks. I necessarily use a VPN (due to travel locations), though I did shut it off and reload the page without it. Same results. Location could vary quite a bit doing all that. I did email Logos and received prompt service. No return, but that's fair. I was over 30 days. I mean, it was all of $2.99, and Logos loads me with other freebies.
Using MS Edge.
If you are using a VPN, sometimes turning it off isn't enough. If you want to try and get chat working without the error for the future, since you got your imminent problem resolved:
Assuming you are on Windows: flush the DNS cache and reset socket bindings:
ipconfig /flushdns netsh winsock reset
then reboot your computer. Should work then.
If it still fails:
1) ensure proxy server is indeed off in Windows - Settings/Network&Internet/Proxy - use Proxy Server should be OFF.
2) Does the DNS server being used look like theirs or your ISPs? Sometimes the proxy servers leave their DNS servers around.
Know what? I think that was it. My dumb. Thanks!
Thanks for all that guidance. I always hope it won't take quite so much to do a little task, but sometimes it does. I have struggled with VPN's of all kinds in various (shall we say difficult) countries, so I know your task list can be spot-on.
Don't feel bad! I was having a rough time figuring out why my web editor wasn't working, and that was the culprit! It's super easy to overlook.
Available Now
Build your biblical library with a new trusted commentary or resource every month. Yours to keep forever.
The automated instructions said I should look for the "more" button. I don't see it even if I expand the book.
Will there be Verbum 2026 Libraries? Will there be German 2026 Libraries?
What’s going on with the inability to independently search the “Galaxie Theological Journal” library? Logos will recommend journal articles when they appear in guides, but as far as I can tell there is no way to directly search the Galaxie journals themselves; e.g., BibSac. Something is clearly wrong when a search returns…
in today's entry in Today in Christian History: Daily Stories: "The librarian said two similar baskets full had been used to kindle fires.*" I'm wondering why it's starred. I've checked the beginning of the document, and the end of it, and the end of the day's story itself, but there seems to be nothing. Anyone have…
I'm having a problem with using Study Assistant with my Premium Subscription. When I attempt to ask a question the spacebar function doesn't work. All the words appear without spaces. Is there a preference function to correct this?
