anyone received theirs? I have not
I've just sent you an email directly, and I'm looking into this. I'm sorry about this, Ben!
did you look on your dashboard?
I never got mine in September, and I configured my email exactly as they told me I needed to in order to receive it.
Sometimes they just don't show up, apparently.
I never use the dashboard, but… it's not there.
We're not supposed to post codes, but if you can find a code from a previous month this year or previous year… should be able to just change the month/year.
Mine arrived in October. if you don't get yours, call sales/CS. They'll get it for you.
The Doctor is correct. I also received and used a November certificate. Contacting customer services is the best option.
Little late to this party but I did get mine via email. I believe it was on my dashboard as well…
I wonder if it matters in this case though as I believe the birthday codes are locked to each account. You could post it all you want but it won't work unless FL unlocks it for you. I have never tried using another's months code though so who knows
Yes, but if the issue is he just didn't get the code, then it would work. If the issue is he hasn't met all the requirements (which would seem odd because it sounds like he got it previous years), then the code wouldn't work.
I agree with @DMM on not posting the code; aside from whether it will work or not, posting this code may encourage others to post other codes. Probably best not to start a precedent.
As to birthday codes, Logos is not consistent (like in many other things 🙃); sometimes they email it, and sometimes I have to turn on Explore (on Dashboard) to look out for it. One way or the other works. Or contact CS as a last resort.
I have a November birthday, and I received mine by email on November 1.
I sent an email to sales@logos.com a week ago, with no response yet. That seems… really slow.
try cs@logos.com instead.
CS should work. If you still don't hear anything, call and ask for Fern Anderson. He's my sales rep and excellent!
Hi @Ben!
Apologies for the delay! We found that the "Never Email this Customer" setting is active on your account, which prevents us from sending anything, including birthday coupons.
Also, you will want to check your Dashboard settings to ensure you have the appropriate cards displaying.
E-mail our team at cs@logos.com for assistance if you haven't already.
oops. My bad! I emailed cs yesterday, haven’t heard back yet.
@Ben If you don't hear back from CS, send me an email at https://parkernathan.com/contact I can give you the email of my Logos sales rep. He always takes care of me
Well, I've changed my email settings and now sent in my THIRD email to Logos without as much as a response. I made sure banners on my Dashboard were "on", which they already were; I just never use the dashboard. I don't see a notification there anywhere.
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