Logos 4 Won't Open
I installed Logos 4 onto my new MacBook Pro. The first time I installed, everything worked appropriately--completed the indexing and reference library downloads. However, after migrating my data from my old Mac to the new Mac, the Logos 4 would no longer open. I tried uninstalling and re-installing, but the app would not open.
I should note, when I would sign in under my "new" user name on the new Mac, it opened. But it won't open under the "old" user name.3223.Console Messages.log
Comments
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rickvi@mac.com said:
I should note, when I would sign in under my "new" user name on the new Mac, it opened. But it won't open under the "old" user name.3223.Console Messages.log
that sounds about right - I think Logos and all the resources have to be installed in total for each and every user on the machine. Cos each user is a different user and therefore should have a new licence.
Sort of
tootle pip
Mike
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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rick said:
I should note, when I would sign in under my "new" user name on the new Mac, it opened. But it won't open under the "old" user name.
Wonder if "old" user name is rick ?
Noticing shared memory issues - similar to forum http://community.logos.com/forums/t/15862.aspx
As rick, in terminal try following 2 commands (copy and paste 1 line at time then press enter) and relaunch Logos 4:
mkdir ~/.wapi
chmod 755 ~/.wapi
If Logos 4 launch fails, as rick please enter these commands in terminal and post output:
ls -ld ~
ls -ld ~/Documents
ls -ld ~/.wapi
By the way, changing forum display name may avoid some spam email => http://wiki.logos.com/Changing_Forum_Display_Name
Keep Smiling [:)]
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rickvi@mac.com said:
I installed Logos 4 onto my new MacBook Pro.
Did you redownload the app from www.logos.com/logos4mac or did you reinstall off of a DVD? I ask because the DVD's have older releases and we added a fix for some of the problems you're seeing in A21 or 22.
I'd be interested to know the output of the commands that Keep Smilin' posted and whether or not you changed your username when moving from your old Mac to your new one.
Mobile Development Team Lead
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Mike,
I did re-install under my old user name/profile (migrated data to the new computer), but all that happens is the Logos 4 icon bounces and never opens. When I go back to my new user name/profile, Logos 4 opens and runs appropriately. However, I have since deleted the application from the App folder on both profiles. I am awaiting a response from the Logos Team.
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KS,
Where is the terminal? I am not familiar with this terminology.
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Tom,
From the download site.
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KS,
I changed my Profile, but my email address is still showing on my posts versus the Display Name I created.
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rickvi@mac.com said:
KS,
Where is the terminal? I am not familiar with this terminology.
Type 'Terminal' into spotlight
tootle pip
Mike
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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rickvi@mac.com said:
KS,
I changed my Profile, but my email address is still showing on my posts versus the Display Name I created.
Did you follow KS4J's helpful instructions? I quote from his posting above...
By the way, changing forum display name may avoid some spam email => http://wiki.logos.com/Changing_Forum_Display_Name
Tootle pip
Mike
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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Within Applications is "Logos Bible Software 4" and Utilities => inside Utilities is Terminal:
For Display name, may need to close and open browser, go back to logos.com and verify change saved.
Keep Smiling [:)]
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KS,
I copied and pasted the text, and received a permission denied response.
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Can you paste the output of each of these lines from Terminal?
ls -ld ~
ls -ld ~/Documents
ls -ld ~/.wapi
For example on my machine I get:
Last login: Tue Jun 29 08:49:17 on console
thomas-philpots-macbook:~ thomas$ ls -ld ~
drwxr-xr-x+ 54 thomas staff 1836 Jun 26 22:57 /Users/thomas
thomas-philpots-macbook:~ thomas$ ls -ld ~/Documents/
drwx------+ 44 thomas staff 1496 Jun 14 21:21 /Users/thomas/Documents/
thomas-philpots-macbook:~ thomas$ ls -ld ~/.wapi
drwxr-xr-x 3 thomas staff 102 Jun 29 08:49 /Users/thomas/.wapi
thomas-philpots-macbook:~ thomas$
Mobile Development Team Lead
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Tom,
I went through the process again, trying several different methods:
1) Copying each line separately. Result:
Last login: Tue Jun 29 11:16:10 on ttys000
Rick-Blankenships-MacBook-Pro:~ rick$ mkdir ~/.wapi
mkdir: /Users/rick/.wapi: Permission denied
Rick-Blankenships-MacBook-Pro:~ rick$
2) Copying both lines together. Result:Rick-Blankenships-MacBook-Pro:~ rick$ mkdir ~/.wapichmod 755 ~/.wapimkdir: /Users/rick/.wapichmod: Permission deniedmkdir: 755: Permission deniedmkdir: /Users/rick/.wapi: Permission deniedRick-Blankenships-MacBook-Pro:~ rick$Obviously, I am doing something wrong.
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What does the following command give you in Terminal?
ls -ld ~
Mobile Development Team Lead
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rlblanke said:
mkdir: /Users/rick/.wapi: Permission denied
To help troubleshoot permission denied message, as rick, please copy following line to terminal, enter, copy output and post:
ls -ld ~
Suspect ownership and/or group issue(s) => if so, terminal fix command(s) will follow. After fix done, Logos 4 should open.
Geeky minutiae: "ls -ld ~" is a command meaning list (ls) long format (-l) directory only (d) for home directory (~). The "mkdir ~/.wapi" command means make directory (mkdir) inside home directory (~/) named ".wapi" - by convention, names beginning with ".' are hidden for default listing.
Since mkdir failed, "chmod 755 ~/.wapi" command will also fail (directory not exist) - change mode (chmod) 755 (owner can read, write, and execute {7} - group {5} and everyone {5} read and execute) for "~/.wapi" directory.
Keep Smiling [:)]
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This is the result:
Last login: Thu Jul 1 05:06:10 on console
Rick-Blankenships-MacBook-Pro:~ rick$ ls -ld ~
drwxr-xr-x 54 RickNewLaptop 501 1836 Jun 24 23:41 /Users/rick
Rick-Blankenships-MacBook-Pro:~ rick$
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Rick,
Running the following command in Terminal should get you up and running. You'll need to copy and paste the line below. When you hit Enter, you'll be prompted for your password:
sudo chown rick /Users/rickOnce you have done that, you should be able to launch Logos 4.
Tom
Note: This command tells the system that you want to "change the owner", i.e. "chown" of the folder "/Users/rick" to "rick". Currently, user 501 owns the "/Users/rick" folder, which is why you are having trouble. The "sudo" is a command that asks the system for administrative rights to perform the operation.
Mobile Development Team Lead
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Tom,
PRAISE THE LORD!
It worked!
Can I assume I can skip the Terminal portion and just use the Logos icon in my Dock from this point forward?
Thanks so much for your help!
Rick
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Yes, you can. It's a one time fix.
Mobile Development Team Lead
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OK. Thanks again!
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Tom,
I now have a ConsoleMessages.log on my desktop. What do I do with it?
Rick
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rlblanke said:
I now have a ConsoleMessages.log on my desktop. What do I do with it?
[I] Move ConsoleMessages.log to trash, can be followed by emptying trash.
Observation: if new crash occurs, can save new copy of console messages for posting.
Keep Smiling [:)]
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KS,
First, thanks for the last bit of info about the Console Messages.
I don't know if this is related, but when I try using the Interlinear function in Logos, the entire application shuts down. I can get into the Interlinear function, but when I click on a word to drill down, that is when it shuts down.
Ideas?
Thanks in advance!
Rick
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rlblanke said:
I don't know if this is related, but when I try using the Interlinear function in Logos, the entire application shuts down. I can get into the Interlinear function, but when I click on a word to drill down, that is when it shuts down.
Please post a zip archive with console messages, logos4.log, and indexer.log. Usually Logos 4 surprise exit has interesting console messages (e.g. stacktrace or unhandled exception).
Forum http://community.logos.com/forums/p/6731/52205.aspx#52205 has posting tutorial - step 1 already done.
Keep Smiling [:)]
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KS4J,
Here is the archived zip file. One note, I did download Alpha 24 (I was using A23). Also, after installing A24, I opened L4 and was just perusing the different tools (after selecting my Bible verse), and the application quit on me again. I was not using the Interlinear at the time when it quit. This log will (should) reflect this last event.
Rick
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