HELP!!! Logos 4 crashes on opening

Robin,

I had that problem yesterday and received the following response:

Bradley Grainger said:

Hi David,

We shipped some updated lectionary resources today without testing them thoroughly enough, and it turns out they crash the home page. They were pulled after about 10 minutes, but it looks like you got them.

I think you should be able to fix the problem by going into the following folder and deleting the listed files:

C:\Users\DPhillips\AppData\Local\Logos4\Data\z2uxtpip.fug\ResourceManager\Resources\

• CATHLECT.logos4
• CW1YLECT.logos4
• CW3YWSLECT.logos4
• LTRSRV1YLECT.logos4
• LTRSRV3YLECT.logos4
• RCL.logos4
• UMRCL.logos4

Sorry for the inconvenience.

You'll have to change the file path, (obviously DPhillips will be RKoshy or something) and the folder after "Data" is a random name I believe, but there is only one folder in that directory. So if you can get to the data directory, open the folder that is there, and keep navigating to the resources folder then delete the resources Bradley lists. That fixed the problem for me immediately.

Let me know if it works or if I was confusing [:)]!

Glad to hear it worked I have some errands to run, but I'll catch up with you later today!

Gerald,

Removing the excerpts.lbsexc file found in this location may allow you to reopen the program: C:\Users\[username]\AppData\Local\Logos4\Data\[userfolder]\ResourceManager\Resources.

Melissa

RevGeraldRodgers said:

Hi

 

Did this but no success.

Any more suggestions?

Thanks so much.

 

Gerald

We'll need your Logos4.log file to determine the problem.