Syncing seems to hang in B11 - icon is still spinning after several hours. Has this been observed by others?
rpor:
Could you post logs? Do you have lots of documents to sync? Tom noticed in another thread sync issues someone was having. http://community.logos.com/forums/t/22783.aspx.
Follow instructions my signature links to for posting logs.
Here are the logs
780566.Archive.zip
Here's the resolution (it's not awesome, we're sorry):
This happens infrequently enough that there isn't yet a neat and tidy way to resolve this state at the moment, but it happens often enough that we probably should. So we'll work on that.
Thanks.
Your advice and subsequent advice from David Mitchell seems to have resolved the problem!
David I am having the same problem. Can you help me out? Here are my Logs.2642.Archive.zip
David I am having the same problem. Can you help me out? Here are my Logs.
I'm also getting the "endless sync".2068.Archive.zip
I'm also getting the "endless sync".
Click the following links: they should open resources in Logos 4. Once those are open, click on the "i" button on the right-side of the panel toolbar to show information about the resource, then change the rating or tags associated with both of the resources. This should solve your endless syncing problem. If it does not, adding some highlighting may do the trick.
logosres:LLS:2.0.4
logosres:LLS:HDNTESV
Yea Cameron I think I did. What do I need to do? Ill open L4 back up and see what it does and repost the logs.
David I am having the same problem. Can you help me out? Here are my Logs. Jerry, your logs are missing most of the useful logging information. Have you edited or removed the nlog.config file from your Logging directory?
Here are the logs. 27317.Indexer.log
5850.Logos4.log
That fixed it. Thanks!
Jerry,Open "A Bend In The Road" and scroll the resource a bit. That should be enough to get it sorted.
Thanks Cameron, but that didn't work. Here are more logs.88730.Indexer.log
6165.Logos4.log
8540.SyncClientErrors.log
Jerry,
If you're sync is constantly running, we'll need more than a 30 second log sample.
2010-09-11 07:39:51.7146 3 Info SyncItemSourceBase`2 Resetting 1 pending 'Preferences' items. 2010-09-11 07:40:14.2151 3 Info SyncManager (Timed) Uploading 2 items....2010-09-11 07:40:27.4444 1 Error SyncManager Failure gracefully terminating SyncManager.
Can you start Logos 4 and let the sync run for a few minutes so that it can log where the problem is?
Here you go Tom I let it run for a while.0317.Indexer.log
1667.Logos4.log
2744.SyncClientErrors.log
Hey Tom, and Cameron. Were you guys able to find anything in my logs?
Jerry, there's actually several things in the logs.
Could you do us a favor and upload your LibraryCatalogSync.db and your PreferencesManager.db so that we can see the state of the sync databases before we fix the issue? This will help us diagnose how the app got into this state.
/Users/jerrywalker/Library/Application Support/Logos4/Documents/ky20up2h.i1i/UserPreferences/PreferencesManager.db
/Users/jerrywalker/Library/Application Support/Logos4/Documents/ky20up2h.i1i/LibraryCatalog/LibraryCatalogSync.db
Tom here they are.
5857.PreferencesManager.db
1184.LibraryCatalogSync.db
Jerry, try clicking on the following links, then closing the resources:
logosres:wbc34b;art=3224
logosres:nlt;ref=Bible.Ge34.13
logosres:ncv;ref=Bible.Ge34.13
logosres:svv;ref=BibleSVV.Ge34.13
logosres:lsg;ref=BibleLSG.Ge34.13
logosres:almeida;ref=BibleJFA.Ge34.13
logosres:prcm12jb;ref=Page.p_1
logosres:blint04;art=23;off=175
logosres:blint01;art=18
logosres:withword;ref=Bible.Ge34.1
logosres:wbc35a;ref=Page.p_i
See if that helps.
Tom is it anyway that you can call me? Im not understanding something.
Its not working and I don't know what else to do.
Here you go.
4265.LibraryCatalogSync.db
2086.PreferencesManager.db
2021.Indexer.log
1055.Logos4.log
8322.SyncClientErrors.log
Your sync databases look fine. Let is sync for about 5 minutes or so and see if it stops. The logs you gave were only about 30 seconds worth of syncing and it has to catch up from 12/17/2009 to the present which could take a few minutes.
Tom I think that did the trick. Thank you soooooooo much. Its working great.
