Problems with Synch

2604.Logos4.log

My install of Logos 4 isn't currently synchronizing --looks like there's some problem on the server end (?). Log file attached, but the (apparently) relevant line is here:

Libronix.DigitalLibrary.Synchronization.SyncClientException: Unauthorized ---> System.Net.WebException: The remote server returned an error: (401) Unauthorized.
at System.Net.HttpWebRequest.GetResponse()

Russ

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Comments

Dave Hooton

This should be fixed by now.

Russ White

https://community.logos.com/discussion/comment/187849#Comment_187849

It looks like it is... Thanks!

Russ

Jerry Peterson

https://community.logos.com/discussion/comment/187849#Comment_187849

I've gotten the '401' at least four times. Assuming I'm connected to the internet, it usually means some sort of server maintenance at Logos, right? It is usually back after a couple of hours. It might be less but, two or three hours seems to work so far.

Dave Hooton

https://community.logos.com/discussion/comment/187998#Comment_187998

Assuming I'm connected to the internet, it usually means some sort of server maintenance at Logos, right?

Yes, but it has been been more frequent just recently (as with the 7+ hour "glitch" trying to Reply to forum Posts 2 days ago), so I suspect there have been problems.

Donnie Hale

https://community.logos.com/discussion/comment/188086#Comment_188086

I've been having a problem since last night (been about 12 hours now). I get a little yellow warning icon in the upper right, "An error occurred during synchronization.". Is there any way to know for sure that it's on Logos' end? Obviously, I can get to the internet...

Thanks,

Donnie

Dave Hooton

https://community.logos.com/discussion/comment/188129#Comment_188129

I've been having a problem since last night (been about 12 hours now). I get a little yellow warning icon in the upper right, "An error occurred during synchronization.". Is there any way to know for sure that it's on Logos' end? Obviously, I can get to the internet...

It's safe to assume that it is on Logos' end if:-

you click on the icon and the yellow warning re-appears; and
you have access to the internet; and
the "Use Internet" setting is Yes and you restarted L4 after changing it!

Send an email to Customer Support if the problem persists for longer than 2 hours.