My mother purchased a Logos book for me. I think the sales/support staff made a mistake. Instead of attaching it to my account, they appear to have created a new account for her. Am I correct in assuming that this wasn't the correct procedure? I can't figure out how to load the book into my version of the software. I have logged in as her via logos.com and tried to download the lbxlls file directly, but that doesn't seem to be working. After the download appears to complete Firefox displays an error that it is an invalid .part file. I've tried several times and get the same error every time.
Any help?