Missing a Resource

Hi all,

I really start to enjoy my new Logos 4 Mac ;-)

One thing though: I bought the scholars edition because of the native language content. But there is a resource missing I really would like to use:

Nestle-Aland Greek New Testament, 27th Edition

When I issue the command "update resources" it just says "No updates found", but the book is still missing. Makes me wonder: Are there others still missing?

Also: When I look up my order in my account, there are several (!) books/resources with now downloadable files. But I bought them? How to get those?

Kindest regards and merry Christmas,

Thomas from Germany

Find more posts tagged with

Comments

Jack Caviness

When I look up my order in my account, there are several (!) books/resources with now downloadable files. But I bought them? How to get those?

They should automatically download. Do you have Use Internet and Auto Updates turned on in Preferences?

But there is a resource missing I really would like to use: Nestle-Aland Greek New Testament, 27th Edition

Have you searched your Library for this? Perhaps you have; I just want to eliminate the obvious.

Thomas Zimmermann

https://community.logos.com/discussion/comment/204693#Comment_204693

They should automatically download. Do you have Use Internet and Auto Updates turned on in Preferences?

I have. When I turn them off, quit Logos, reopen Logos, turn them on the "searching for updates" returns with "no updates available"

Have you searched your Library for this? Perhaps you have; I just want to eliminate the obvious.

I did that as well. The moment I type the "7" nothing is found:

Jack Caviness

https://community.logos.com/discussion/comment/204705#Comment_204705

They should automatically download. Do you have Use Internet and Auto Updates turned on in Preferences?

I have. When I turn them off, quit Logos, reopen Logos, turn them on the "searching for updates" returns with "no updates available"

Did Indexing complete? When the Indexer is running, you will have a small blue Logos icon on the right side of your Menu bar. It may be useful to post your log files here. See the first link in my signature for instructions. The second link describes Logos Log Scribe which will automate much of the process.

Do you have most of your other resources?

Thomas Zimmermann

https://community.logos.com/discussion/comment/204955#Comment_204955

Yes, indexing did finish. I waited for it to finish before doing anything else.

Most of the other Resources seem to be there, but I did not go through the complete list yet. However, in the Resources-Folder there are 535 objects, and that seems about right when I compare it to the "order list" in my account on the website.

NA 27 still not there :-(

Jack Caviness

https://community.logos.com/discussion/comment/205128#Comment_205128

NA 27 still not there :-(

You may have a corrupted file, but unfortunately I don't know how to locate it. I will send an email to Logos to make sure someone from the Mac Dev Team takes a look at this thread.

Thomas Zimmermann

https://community.logos.com/discussion/comment/205146#Comment_205146

I tried to manually download the file. When I check my orders at my account there are download-links to the files for every resource.

But NA27 was not downloadable.

Just now I came home from work, an update was available, it installed, crashed, recovered, indexed, and voilá: NA27 is available.

Thanks for you time and have a great holiday: Our Lord is born! :-)

Jack Caviness

https://community.logos.com/discussion/comment/205316#Comment_205316

Just now I came home from work, an update was available, it installed, crashed, recovered, indexed, and voilá: NA27 is available.

That is very good news indeed, an early Christ-mas gift. [H]

Thomas Zimmermann

https://community.logos.com/discussion/comment/205352#Comment_205352

it really is, indeed.

But: Coming back to work after christmas I saw, that on my work-mac NA 27 is still missing and no Update is downloading it. It said "new resources available", but no NA 27 :-(

So, at home it showed up, at work it does not. :-(

Jack Caviness

https://community.logos.com/discussion/comment/206083#Comment_206083

So, at home it showed up, at work it does not. :-(

I have sent an email to Logos asking one of the Mac Dev Team to take a look at this thread. Hopefully, they can get NA 27 up on both installations.

Thomas Zimmermann

https://community.logos.com/discussion/comment/206089#Comment_206089

thanks!

I re-checked and now I could manually download the resource. That did not work last week, but now it does.

So I could manually add the resource and now have NA 27 on my Work-Mac, too! Back at home I will check if they have the same resources or if something else is missing.

Thanks for your time!

Jack Caviness

https://community.logos.com/discussion/comment/206109#Comment_206109

Thanks for your time!

Glad to help. Let me know if you have any other questions/problems.