Program install frozen

Cortney, go ahead and use Task Manager to stop Logos 4.

We will need some more information from you. First we will need computer information: your operating system, CPU and speed, size of your hard drive and free space on it, and amount of RAM you have.

Second, you will need to enable diagnostic logging. See the following article on how to enable it permanently. When we ask for log files you'll need to zip all of them together and attach them to a post using the paperclip icon on the compose message panel. http://wiki.logos.com/Diagnostic_Logging

Once you enable diagnostic logging, we'd like to see a fresh start. Remove all the Logos 4 components from your system using the Control Panel. You should find two: Logos 4 Prerequisites and Logos  Bible Software 4. Reboot before you try a reinstall.

Check this page on the wiki and be sure you are following the installation directions correctly, then reinstall Logos 4: http://wiki.logos.com/Installation_and_Indexing_FAQ%27s

If Logos 4 crashes attach the log files to another post and tell us the steps you took and what you observed.

Cortney Ferguson said:

I don't know what's going on, but even uninstalling this thing is taking 30+ min....

That is definitely excessive.

While you are waiting, fill me in on your computer specs and operating system, please.

Also, was there any Logos information on the screen as it was installing? When it seemed to take forever what did you actually see?

Cortney Ferguson said:

The box that I see is the "Windows Installer"..."Preparing to remove"

After letting it run all night, I get a box "Install server not responding" (Retry or Cancel)

Please contact Technical Support as they can get onto your computer with your permission.