Logos 4 Mac Refusing to Download Resources

Peter Sanad said:

Running into a problem trying to clean-install Logos 4 Mac on my Macbook Pro.

After downloading the app (today, so assuming the last stable release), and installing onto system, the installer refuses to download resources.

After the welcome screen, and user information submitted, there was a brief "Preparing to Download Resources" immediately  followed by an endless "Preparing Your Library" not accompanied by any computer or internet activity. Clicking on the logos icon in the top-right corner reveals an empty message-box.

This is quite unusual, as it usually downloads resources first before attempting to Index.

I have already tried deleting the Logos Data several times and re-installing to no avail: same problem.

If anybody could point me in the right direction, that would be appreciated. Logs are attached.

Thank you,
Peter.

8055.Logging.zip

Welcome [:D]

Wiki has http://wiki.logos.com/Mac_Troubleshooting#Uninstalling_and_Reinstalling_in_Logos_4_Mac with all files and folders to delete for complete uninstall, followed by reinstall (can choose Logos 4 Mac Stable or Beta version).

Logos4.log file shows many sync items downloaded (which have resource link issues since resources not yet available).

Option: do a complete uninstall, then reinstall.  After initial sign-in, change "Use Internet" to No.  Once your Library is ready (resources indexed), then click sync arrows (or use sync now command).  After sync completes (arrows stop spinning without warning sign), change "Use Internet" to Yes.

Indexer.log file has "IndexerProgram | There are 0 updates downloading (out of a maximum of 4); starting a new job (from 828 queued updates)" so 828 resources are queued for download.

Keep Smiling [:)]

Peter Sanad said:

If there are any other suggestions I am happy to try them, but perhaps it might be wiser to just contact Customer Service.

Can open Indexer.log file to watch progress of resource downloading and indexing.  By default, Console utility scrolls Indexer.log file contents as new lines are written.

Also can open Activity Monitor utility to watch network usage.  On my internet connection, maximum download speed is 97 KB/sec (takes many hours to download Logos library resources).

When updating an old Logos 4 Mac installation on Mac OS X 10.6.7 from 4.0a to 4.3 Beta 3, took 22 restarts to download 135 resource purchases and updates (consistent with Logos 4.3 Beta 3 release notes).  Indexer.log files had numerous download errors, but eventually downloaded all resources.  If installing Logos 4.3 Beta 3, estimating 125 restarts would be needed to download 828 resources (followed by indexing).

Option: Indexer.log file has URL for each resource download; can manually download to Resources folder on your desktop then use scan command (followed by Logos 4 Mac restart).

Another option: if have backup of Resources folder, could try steps in Copy Logos 4 Resources to Mac OS X to scan them.

After restarting Logos 4 Mac, Indexer.log file shows resource discovery and copying (from previous session or scan command).

Third option is contacting Logos Technical Support => http://www.logos.com/about/contact

Keep Smiling [:)]