Crash on startup

Gabe Powell
Gabe Powell Member Posts: 76 ✭✭
edited November 2024 in English Forum

I installed this the other night and everything seemed to go fine. However I didn't touch it after initial installation. Today when I try to open it it closes after showing me that its logging in.

Laptop: Windows 7 Professional x64, Intel Dual-Core, 2GB RAM, Radeon X1600

Home: Vista Ultimate x86,  AMD Quad-Core, 4GB RAM, GeForce 8400 GS 512MB

Work: Windows 7 x64, Intel Dual-Core, 8GB RAM, Radeon X1300/X1550

Comments

  • Gabe Powell
    Gabe Powell Member Posts: 76 ✭✭

    Hmm... I just noticed the icon on the upper-right corner (sorry, I rarely us OSX). However is this supposed to let you use the program (however limited) even when indexing?

    Laptop: Windows 7 Professional x64, Intel Dual-Core, 2GB RAM, Radeon X1600

    Home: Vista Ultimate x86,  AMD Quad-Core, 4GB RAM, GeForce 8400 GS 512MB

    Work: Windows 7 x64, Intel Dual-Core, 8GB RAM, Radeon X1300/X1550

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,191

    Gabriel Powell said:

    Today when I try to open it it closes after showing me that its logging in.

    We've reproduced this bug here, and will be fixing it as soon as we can.

  • Thomas Ascol
    Thomas Ascol Member Posts: 4 ✭✭

    I'm having the same problem. According the the Activity Monitor, Logos 4 Indexer continues to burn up the RAM and CPU even though the program is not running. 

  • Adrian Warnock
    Adrian Warnock Member Posts: 24 ✭✭
    https://community.logos.com/discussion/comment/24429#Comment_24429

    They released an update thats meant to fix it...you are meant to download again (presumably deleting hte existing install and its directorys under user/library/applicationsupport/logos4

  • Adrian Warnock
    Adrian Warnock Member Posts: 24 ✭✭
    https://community.logos.com/discussion/comment/25050#Comment_25050

    but so far no success for me

  • Monroe R Miller
    Monroe R Miller Member Posts: 82 ✭✭

    The last time I was able to open L4 for Mac was Saturday afternoon. It would not open on Sunday or Monday and again this morning. When I try to open L4 for Mac I get the message that it is "logging in" and then everything just goes away. While I have read rumors of a new update, I have received no word from Logos of its existence. I have tried deleting the program and then re-installing from the site provided in the invitation to test - still no success.

    Rich+

  • Michael Kares
    Michael Kares Member Posts: 506 ✭✭
    https://community.logos.com/discussion/comment/25624#Comment_25624

    I had the same problem.  It seems that there are two builds floating around.  The one I downloaded from a forum page kept crashing.  Just purchased an upgrade to platinum and installed the dmg from my account history.  Now the program opens up and runs.

     

    Blessings,

    Michael Kares

Categories