Suggestion: Pre-Publication Order - Delivery Delay Option (up to 90 Days)

Wonder about pre-publication order edit option: once Logos sets a delivery date, could edit my delivery date => as soon as available (default) or specify a future delivery date: up to 90 days later at current pre-publication price.

Once pre-publication has shipped, would like 3 order options:

1. Ship now (at pre-publication price)

2. Wait for my date to ship (at pre-publication price)

3. Cancel

The email sent to confirm pre-publication billing could include delivery option date choice (with link to edit order). My default delivery date could be set to Logos estimated delivery date; if do not choose a future date, pre-publication ships as soon as ready (same as current system).

Knowing some Logos delivery dates change, when finally ships, can compare pre-publication with my delivery date. If my date is older, then ship now.

Adding a pre-publication delivery delay option would provide Logos customers some flexibility when to charge credit card and receive digital delivery. For example, if 4 pre-publications are ready to ship in a week, could choose 1 to ship on time; 1 in one month; 1 in two months; and 1 in three months (effectively spread out billing, which would be nice for cash flow).

Edit: Logos could vary delay amount from 0 days to 180 days based on previous purchase history (i.e. customers that spend more receive more flexibility while customers that cancel a lot have less flexibility).

Suggestion posted as requested in Here we go again...part 2... discussion => http://community.logos.com/forums/p/35745/269178.aspx#269178 , which was preceded by couple "brilliant" responses to my original idea, which was composed after Bob Pritchett's comment: "missing some clever solution" => http://community.logos.com/forums/p/35745/269004.aspx#269004

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Comments

David Paul

I support this.

Lynden O. Williams

https://community.logos.com/discussion/comment/269195#Comment_269195

Sounds good to me.

JT (alabama24)

[Y][Y]

Ted Hans

[Y]

Graham Criddle

https://community.logos.com/discussion/comment/269220#Comment_269220

While this would certainly help me in terms of flexibility I can see it might cause Logos issues in terms of their agreement with publishers. Do they have this flexibility or can they only offer resources at pre-pub prices before general availability? (I have no knowledge of this, just speculating)

Also, presumably in this model we would still have the ability to cancel within the delivery window we had selected - so I could ask for delivery in 90 days but then cancel in 80 due to new cash-flow issues. Having said that, it should result in fewer people cancelling prepubs just before delivery and then never purchasing the resource at all.

So personally I like the suggestion but can see there could be issues.

Graham

DMB

I think this is a great suggestion for customers.

Way too often, at the grocery store we put all the sale items in our shopping basket.

Then when we get to checkout, we don't have enough to pay.

By asking the store to allow us to delay payment on many of the different items, that would be great.

Next week, there's a new sale flyer. We fill up our shopping basket again. And again ...

David J. Sugg

[Y][Y] I like this idea. It also seems like the easiest to program from Logos' viewpoint. Other solutions I have seen would overload their sales team.

Dave

Graham Owen

https://community.logos.com/discussion/comment/269256#Comment_269256

I think this is a great suggestion for customers.

I actually think that this could be a very bad suggestion for the customer...

The inevitable consequence of this approach is that Logos will have to increase the initial prepublication price or increase the number of subscribers required for a book to reach the publication level, why?

Because they are relying on the income promised through the prepublication system to cover the costs that they have already incurred and this suggestion would furrther delay them benefiting from that income. From Logos' perspective they would also have to consider the potential that every single prepub purchaser could choose the option to delay their purchase!

I know that this will be a disappointment to many but I think that we as customers should ensure that we have the funds to cover our commitments.

DMB

https://community.logos.com/discussion/comment/269395#Comment_269395

I hope it was recognized that I was joking above; each resource payment delay will overlap a new resource payment that also needs delaying.

I suspect what is driving this is the original point: that the final Logos price is often impossible (absent a subsequent sale).

I had ordered the gender collection; noticed an even more important one and 'made a decision'.

Goodness was I in shock when I saw the gender collection's final price: $800.

Frank Fenby

https://community.logos.com/discussion/comment/269395#Comment_269395

I know that this will be a disappointment to many but I think that we as customers should ensure that we have the funds to cover our commitments.

Amen! Sound like good stewardship of God's resources.

Wayne

https://community.logos.com/discussion/comment/269407#Comment_269407

I know that this will be a disappointment to many but I think that we as customers should ensure that we have the funds to cover our commitments.

Amen! Sound like good stewardship of God's resources.

My personal practice has been to pre-order only that for which I have finances. But I have to buy my books from personal funds.

I am sure there are customers who do not plan their purchases. However for someone who has a fixed budget from their church
the inconsistency in delivery makes it difficult to plan. Some have to buy in a specific time period and more flexibility in the delivery schedule would help some users follow their budget.

I went for the EEC commentary, but would have cancelled if a financing plan had not been put in place. I don't normally buy that way, but with delivery scheduled to take nine years, it made sense to not take the financial hit at one time.

MJ. Smith

https://community.logos.com/discussion/comment/269395#Comment_269395

The inevitable consequence of this approach is that Logos will have to increase the initial prepublication price or increase the number of subscribers required for a book to reach the publication level, why?

Agreed. Thanks for saying it explicitly.

DMB

https://community.logos.com/discussion/comment/269402#Comment_269402

I initially thought Graham's comment was probably correct; the payment delay would introduce costs that would have to be covered.

Now, I'm not so sure.

There would be more cost relative to revenue, if the same number of people ordered. But the initial thought was that it would allow more people to order, especiallyl resources they were unlikely to be purchased at the regular price.

So, I'd think Logos would have to do a cost/benefit. An example is the gender collection, which I really have to wonder who would ever pay $800 for (granted, maybe a title breakout). A delay-pay would likely have a sizable payout.

This would probably be true for specialty titles/collections. Just guessing.

Graham Owen

https://community.logos.com/discussion/comment/269402#Comment_269402

I suspect what is driving this is the original point: that the final Logos price is often impossible (absent a subsequent sale).

If the issue is Logos' post prepub pricing then this is the point that we should address. Like many others I am shocked at the difference between the prepub price and the final selling price. This becomes even more 'interesting' when you consider titles that start in the community pricing.

As I see it the prepub program is designed to to a couple of things:

Increase the number of available resources in Logos format
Deliver resources to customers at 'bargain' prices

One way of making sure that 2 is achieved is to ensure that the post prepub pricing remains high...

Graham Owen

https://community.logos.com/discussion/comment/269548#Comment_269548

I initially thought Graham's comment was probably correct; the payment delay would introduce costs that would have to be covered.

I don't think it will introduce any significant cost, I think that it will simply delay the revenue stream that Logos are expecting.

Richard Wardman

Like it. [Y]