Fresh Install on New Laptop - Indexer Crash
Wow haven't done this in a long time.... 
So it hits 4% on the indexing then crashes everytime...
Here's the log --->5657.Logos4IndexerCrash.txt
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
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Frank,
If you still have the Indexer log please attach it. Attach the other logs as well, just in case.
This looks like a problem a number of people have reported in another thread, which, unfortunately, I can't locate right now.
Pastor, North Park Baptist Church
Bridgeport, CT USA
Will get a full set of logs out after all the updates are finished.
Figure I'll get every last update from Windows update to eliminate anything there. Diagnostic logging is now enabled. So once the updates are finished I am going to give it a shot again... By the Grace of God it will index and I will not need to post new logs...
Thanks Mark!
Edit - All updated and still crashing ----> logs attached: 2408888.Logos4Indexer.log
2541.Logos4IndexerCrash.txt
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
Frank,
There have been a number of reports of indexer crashes involving Reverse Interlinears, which yours shows. There is one thread here: http://community.logos.com/forums/t/35501.aspx?PageIndex=2
The last person to post there (Jerry Self) has the same issue you are reporting. (He is using Logos 4.2b SR-1 while you are using 4.3 RC-1 but the problem is the same.)
Unfortunately no one seems to know how to fix the problem.
Pastor, North Park Baptist Church
Bridgeport, CT USA
Yeah Mark,
Just happened across that thread as it has livened up again. Sure hope Bradley and the gang can get this figured out quick. Just when Logos 4 was finally feeling 95% complete with PBB use to import sermon notes and now I can't get a full install and index to take advantage... Beta or Stable UGH!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
Here's what the Windows Error Popup has for more information:
Description:
Exception in DoProcessReverseInterlinearIndexData
Problem signature:
Problem Event Name: APPCRASH
Application Name: Logos4Indexer.exe
Application Version: 4.30.0.1498
Application Timestamp: 4e305e3f
Fault Module Name: unknown
Fault Module Version: 4e305e3f
Fault Module Timestamp: 4e305e3f
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
And the second Windows Error PopUp:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: logos4indexer.exe
Problem Signature 02: 4.30.0.1498
Problem Signature 03: 4e305e3f
Problem Signature 04: Libronix.DigitalLibrary.Logos
Problem Signature 05: 4.30.0.1498
Problem Signature 06: 4e305e31
Problem Signature 07: 209
Problem Signature 08: 36
Problem Signature 09: SROZQVNCUBW21QO0H3OGXHHOLBGMJ42K
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
We have had several users in the last few weeks reporting this issue. Development is working to track down the issue and apply a fix for it.
Diagnostic Logging
That's good to hear Tonya... I hope this get done quickly, because no access is not good! Seems it has been going on for a couple weeks now with no real answers...
Currently trying a couple of Dave's work around installs, because no access is unacceptable...
Just when Logos had me all excited with adding my Sermons through PBB and the release of the Android Beta... Now I can't access my software for study.... SMH!
Update: Well it appears none of the workarounds are working... AND this is with a stable build install now, not beta...
Just when I thought I was finally rid of Libronix installations.... Now we have the features to get rid of Libronix but can't install Version 4! Frustration when I am trying to prepare for class!!!!!!!!!!!!!!!!!!!!!
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
Another observation...
While uninstalling off laptop that will not install I noticed that in the remove programs section that Logos 4 is listed as 10GB on the laptop.
Logos for in the remove programs on the desktop that works perfectly is only 64MB...
Figured I'd throw that oddity out there. Both systems are AMD quad core running Win 7 64 home premium
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
One more test failed....
Installation from DVD fails just as download does.
I can't even get it to download resources anymore, it crashes there....
I'd be a little less upset with this if the other thread that was first pointed out to me was not THREE weeks and still nothing done!!!!
Are we really expected to go without access for weeks at a time if we get a new computer???
I'm only on day 2, so I hope something gets done asap, because this is crazy!
If you can't rely on Bible Software to work.... SMH
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
Wonder about diagnostic log content ? (e.g. same crash or something different)
Also wondering if Windows Event viewer has any interesting entries related to Logos 4 crashing ?
Curious what anti-virus and anti-malware software is installed ?
Apologies, recently switched from one Windows 7 laptop to a newer one (complete Bible index rebuild took 14m 54.6s vis 35m 41.4s and Library Index done in 1h 26m 54s vis 2h 19m 13s); used rebuild index command on both laptops to see if could replicate index crashing. On new computer, repartitioned hard drive (dedicated 5% of disk for Logos 4 in fastest transfer area), then did a clean install of Windows 7 into 2nd disk partition (C:\), followed by installing Office 2010 and all Microsoft updates (using an administrator account); then installed other programs, including Avast Free anti-virus, Libronix 3.0g and Shibboleth along with assigning drive letter F: to fast partition. Created a standard user for Logos 4, then used Quick Installation onto multiple computers method 1 to custom install Logos 4.3 Beta into F:\ drive.
Option: wonder about creating a Windows virtual machine dedicated to Logos 4. Windows 7 Professional, Ultimate, and Enterprise editions include Windows XP mode (virtual machine).
Keep Smiling [:)]
Finally able to get one of the work around installs to work. Need to spend some time with it to check all resources and features working, but veru frustrating to have to do this for a simple freash install.
The one issue thus far is that to open I have to use "run as administrator" privileges or Logos will crash everytime... Never had to do it before.
Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14
Which one?
Did you install L4 using "run as administrator"?
Dave
===
Windows 11 & Android 13
We're looking into this issue, but we don't have any progress on a solution yet.
There are a number of customers reporting this same crash. One thing that all affected systems have in common is that they are using a "Llano" model CPU from the AMD Fusion family (http://en.wikipedia.org/wiki/AMD_Fusion). It may be coincidence, but this CPU has only been available since mid-June and we started receiving the first crash reports in early July.
I've looked at one dump file of the crash and it revealed it to be a "should not happen" error (that's a technical term [:)]). So far, this may be the strangest crash I have ever seen.
I'm very reluctant to blame the hardware, since problems are almost always caused by software, but it is very odd that it only happens on AMD Fusion chips. We're going to keep investigating and will try to get to the bottom of it.
Cross Post to ensure you get it, hopefully this will help in your debugging process; Setting the affinity of logosindexer.exe to a single core (core 0) on my A6 allowed me to successfully complete the index process.
Jonathan,
How are you able to change the settings to single core? I just got a new HP dv6 with an A8 processor and indexer is crashing all the time. It keeps saying in the log file that it has to do with a read/write problem on protect memory... I am having no other problem with this new laptop other than Logos.
Thanks for your help.
~David