Cannot download new resources in L3

I have recently begun having problems downloading new purchases into L3. I am following the same procedure as I always have, but the resources will not download.

I go to my Order Summary click on Download for Previous Versions and Unlock.

The Libronix window opens up and unlocks the license for me, but not the resource. I am also able to go into my Account Summary and see the license.

Any ideas on how I can obtain the resource?

Thanks.

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SteveF

I have recently begun having problems downloading new purchases into L3.

Something similar happened tome yesterday.

Dave Hooton

Any ideas on how I can obtain the resource?

You have to know the resource file name (or guess it), but try ftp://ftp.logos.com/Lbxbooks

Simon’s Brother

https://community.logos.com/discussion/comment/299864#Comment_299864

I have experienced this also...haven't had time to go looking for the files on ftp site.....

Dave Hooton

Any ideas on how I can obtain the resource?

If still not downloaded, what is its title?

Ronald Quick

https://community.logos.com/discussion/comment/300379#Comment_300379

I cannot get Albert Pujlos: More than a Game or any of the Perseus resources to download, yet they both show up with the license unlocked under my Account Summary.

Milford Charles Murray

https://community.logos.com/discussion/comment/300411#Comment_300411

I cannot get Albert Pujlos: More than a Game or any of the Perseus resources to download, yet they both show up with the license unlocked under my Account Summary.

Peace to you, Ronald, and Great Joy in the Lord! *smile*

Please don't shoot this messenger! The bad news is that Vryso and Perseus resources were never designed to work in L3. (Actually, I think it would have behooved Logos to make this "crystal clear.")

I keep L3.0g (updated, of course!) on my computer (for whatever strange reason since I hardly ever use it); and I also wish that the Vryso and Perseus would work there in case I need them "in a pinch."

Right now, I am calmly accepting the fact that "what is IS".................

Psalm 133:1

From Wikipedia:

"Shooting the messenger" is a metaphoric phrase used to describe the act of lashing out at the (blameless) bearer of bad news.

Moses and the Messengers from Canaan (painting by Giovanni Lanfranco)

In earlier times, messages were usually delivered in person by a human envoy. Sometimes, as in war, for example, the messenger was sent from the enemy camp. An easily provoked combatant receiving such an overture could more easily vent anger (or otherwise retaliate) on the deliverer of the unpopular message than on its author.

In modern usage, the expression still refers to any kind of punishment meted out to the person bringing bad news, but has taken on an ironic dimension as well. Nevertheless "it is still worth a man's neck to disturb an emperor's image. Nowadays the axe falls more subtly and the execution may be postponed, but sooner or later it comes".^{(reference to Shakespeare)}

"Attacking the messenger" is a subdivision of the ad hominem logical fallacy.

Ronald Quick

https://community.logos.com/discussion/comment/300418#Comment_300418

I know the resources are designed for Logos 4 - but then why do they show up in my account summary and the Order page has an Unlock for Previous Versions?

Dave Hooton

https://community.logos.com/discussion/comment/300526#Comment_300526

I know the resources are designed for Logos 4 - but then why do they show up in my account summary and the Order page has an Unlock for Previous Versions?

That would be a question for Customer Service.

Simon’s Brother

https://community.logos.com/discussion/comment/300526#Comment_300526

I know the resources are designed for Logos 4 - but then why do they show up in my account summary

They would show up in account summary because L3 is simply spitting out a report of your license file, on the logos servers there would only be 1 logos file for your account no a separate file for each program....L3 is a closed application in terms of development, so Logos would not at this point go back and try and re-design the report so that it excludes resources that don't work in L3...the license file probably was never designed with this purposes in mind either.....

and the Order page has an Unlock for Previous Versions?

As Dave said this is something Logos needs to address and I think more do-able to exclude the Unlock for Previous Versions Options, from a page that would be built dynamically I imagine rather than hard coded..... I hope Logos does address this issue sooner rather than later.

Ronald Quick

https://community.logos.com/discussion/comment/300665#Comment_300665

Thanks for all the responses - I appreciate the information given so there is no reason to kill the messenger. [:)] I'll call customer support on Monday.

Milford Charles Murray

https://community.logos.com/discussion/comment/300665#Comment_300665

I know the resources are designed for Logos 4 - but then why do they show up in my account summary

They would show up in account summary because L3 is simply spitting out a report of your license file, on the logos servers there would only be 1 logos file for your account no a separate file for each program....L3 is a closed application in terms of development, so Logos would not at this point go back and try and re-design the report so that it excludes resources that don't work in L3...the license file probably was never designed with this purposes in mind either.....

and the Order page has an Unlock for Previous Versions?

As Dave said this is something Logos needs to address and I think more do-able to exclude the Unlock for Previous Versions Options, from a page that would be built dynamically I imagine rather than hard coded..... I hope Logos does address this issue sooner rather than later.

Peace, Andrew! and Great Joy in your daily living!

Thanks so very much for your post. Finally it becomes clear to me how Logos is operating in this area. You are "right on"!

I appreciate your insights! *smile* Hebrews 13:8

I also hope that Logos would address this issue sooner rather than later because it is confusing to a lot of users!