BUG: Resource Causes Logos 4 Hang
Just wanted to report a bug with Logos 4 Mac:
Whenever I open Word Biblical Commentary, Volume 44: Colossians, Philemon, I can scroll around and go to many passages, but when I try to go to Colossians 2:9 or any of the passages immediately following, Logos hangs and starts consuming 100% of my CPU (I'm on a dual-core so it basically eats up half of my CPU). I can't get it to respond and end up having to Force Quit the program.
Any idea what could be causing this or how I can fix it, or do I need to wait for a program update?
Hardware Configuration:
MBP 2011, 2.3 GHz Core i5, 8 GB RAM, and 187 GB free space on my HD.
OSX 10.7.2
Logos Version:
4.3 SR-6 (4.30.0.1613)
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Zac - I am not experiencing the same difficulty that you are. Why don't up upload a log - (learn more HERE). After you have done that, can you try using a completely blank layout and opening the resource? This would help you to discover if there is something else causing your computer to crash (like the info panel, or explorer, etc).
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Here's the log I pulled out of the Console. There's also a file under Diagnostic and Usage Information that I can post if that is helpful. I can pull that and post it as well. I started it with a blank layout and the resource still crashed it.
0434.Logos4.log
Update: I deleted the volume from my resources folder and re-downloaded it from the server, and the program still hangs when trying to access Colossians 2:9. Any idea what's up?
Zac,
What panels do you have open? Just the WBC? Can you turn off all the visual filters (highlighting, notes, reading plans, etc) in the WBC and see if that works?
Tom
Mobile Development Team Lead
It'll hang even when WBC is the only open panel, and it hangs even when all visual filters are off. [:S]
Zac,
By default, logging is not turned on in 4.3, so if you hold down Cmd when you are launching the app and then navigate to Col 2.9 in WBC and then post the logs, we'll have a better picture of what's likely going on.
(As a side note, the error in your original log is innocuous and not related to the crash you're seeing).
Tom
Mobile Development Team Lead
Tom,
For some reason I can't get it to log. When I hold Cmd and the sign-in window pops up, I've gone through it signing in normally and through using a blank layout. For some reason it's not recording any logs.
Also, it's not actually crashing out or anything. The program just hangs and isn't responsive until I force quit it, so it won't generate a crash report.
I took a sample of the process in Activity Monitor while it was hanging. Maybe that will help?
5327.Sample of Logos Bible Software 4.txt
Zac -
Did you visit the wiki link for logging that I gave you earlier? I will post it again below. Also, if you have Lion, you will need to unhide your user library (it is hidden by default in 10.7). To temporarily show it:
http://wiki.logos.com/Diagnostic_Logging#Mac
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!