iPhone 4s unable to download offline resources
Hi I've been unable to download most of my offline resources since upgrading to iPhone 4s a wee while ago.
became aware of this when I wanted to use my ESV when off line - it wasn't there. when i got back home i saw that only a couple of my off line bibles had been transferred. So i tried downloading. error. multiple times. reset phone, even went back to factory reset. still no joy.
my iPad works fine - both are running iOS 5.0.1
another strange thing - i have some olive tree bible bibles, and have the same problem! only a couple of bibles and errors when i try to download.
help?
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Hi,
understand they need to be downloaded onto each device. had them on my 'old' iPhone 4! thought re-syching when I got my new phone would have done it, but realised that it does not transfer and each needed re-downloading.
thats when my problems started...
and yep, i've tried in multiple wi-fi settings. my own connection is cable 10MB, runs mostly at 9ish. so wi-fi not the problem.
Joe
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So i tried downloading. error.
What's the error message?
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Hi Joe. It sounds like something is out of kilter with your phone. I have a 4S and it downloads my Logos resources just fine.
Pastor, Cornerstone Baptist Church, Clinton, SC
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Hi Mark, error message is LLS:1.0.165.
Bill - thought that might be the case, but having gone back to factory reset, not sure what else to do!
thanks for support!
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Joe, have you contacted Logos technical support? Maybe someone there can help you sort this out.
Pastor, Cornerstone Baptist Church, Clinton, SC
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Bill - thought that might be the case, but having gone back to factory reset, not sure what else to do!
I'm assuming you've restored from backup after the factory reset. If that's the case then you may also want to try uninstalling the Logos app, then reinstalling. By doing so you'll lose all your downloaded books, and any customisations you've made, however.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Hi Bill,
will try them. just deleted app from phone and from mac. then redownloaded from iTunes and reinstalled. still not working - error LLS:1.0.20. this time!
thanks,
Joe
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another error LLS:NIV2001
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Joe - Have you tried using a different wifi connection. Perhaps there is something at your location blocking you from downloading. Also, you can upload the logs here if you would like. Under "more," select "send support info." This will open an email. Send the email to yourself, and post the log here.
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another error LSS:1.0.30
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HI,
yep, i have tried from a few wi-fi areas. i've sent my support info to Logos with a request for help. but here it is. Log attached - i think...
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another error - LLS:1.0.50.
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The error messages are timeouts and "network connection lost". It might be worth trying to download the following file
http://resources.assets.logos.com/lls_1.0.710/2011-11-29T14_28_29Z/ESV.logos4
on your desktop (using the same WiFi as your iPhone), and then using Safari on your iPhone. You won't be able to do anything with it, but it will be interesting to see if it completes. As you're also having trouble in BibleReader as well, it does point to some network errors rather than Logos errors.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Hi Mark,
yep, your conclusion is correct - able to download on my mac, but fails on the safari on my iPhone. pretty strange as the network is not a problem on the mac, so iPhone issue....
sigh...
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Hi Mark,
yep, your conclusion is correct - able to download on my mac, but fails on the safari on my iPhone. pretty strange as the network is not a problem on the mac, so iPhone issue....
sigh...
I'm not sure what to suggest now. You could try googling your Safari error message. You could also try checking your Profiles (Settings/General/Profiles) to see if there's anything there that shouldn't be, and Proxy Servers (Settings/WiFi/{Network Name}/HTTP Proxy).
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Hi Mark,
just spend 3 hrs of my life that I won't get back talking to apple - mostly with an advanced agent who was thorough and knew what he was talking about.
we went through a LOT of steps to narrow down the problem, including deleting all of my 163 apps...
to cut a long story short, it seems that both the Olive Tree and Logos apps are defaulting to 3G (or even GPRS!) and not using the wi-fi connection. This is weird as the iPad downloads OK - of course it's wi-fi only.
i wonder if this is a wider problem but no-one has noticed as they have not resintalled the app? if you switch onto airplane mode and then switch wi-fi back on and try and download a new book for off-line reading on your iPhone 4s, does it work?
an exasperated Joe
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Hi,
yep! i've tried a complete restore.
i also set it back to factory settings, and set up as a new phone, then restored from back up.
now, I set up as a new phone and installed the apps fresh - on a 'clean' phone and still have the same issues...
very frustrating...
Joe
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it seems that both the Olive Tree and Logos apps are defaulting to 3G (or even GPRS!) and not using the wi-fi connection.
I'm not sure I believe Apple in this case - that scenario doesn't explain why the download didn't complete in Safari on the iPhone. Anyway, there's an easy way to test it. Turn off cellular data (Settings/General/Network) and try it again.
Did you find anything in profiles or in proxy server?
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Mark,
the agent was VERY insistent that it was something to do with the app. when i told him about your suggestion re downloading the link he said that safari on the iPhone would not download this - can you download it on your iPhone?
i turned off cellular data and it failed to download the off air resources - as before, it failed, both in the app and also in safari on iPhone
thanks for your help!
Joe
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the agent was VERY insistent that it was something to do with the app. when i told him about your suggestion re downloading the link he said that safari on the iPhone would not download this - can you download it on your iPhone?
Yes, I can.
i turned off cellular data and it failed to download the off air resources - as before, it failed, both in the app and also in safari on iPhone
If it fails part way through the download, and cellular data is turned off, that proves the failure isn't because Logos is trying to do the download over the cellular connection.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Mark,
thanks for your help on this - much appreciated.
now onto Apple...
Joe
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OK - apple agent agreed to replace my iPhone 4s!
hopefully that will sort the problem...
...taken far too long and too much time!
thanks for all your support - will post again when I have my new phone and let you know the outcome.
Joe
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I am having the same exact problem. Cannot download any offline resources. Tried airplane mode, tried turning off cellular. My 4s won't even let me try to download. All my other apps work fine. This is frustrating....
Jeff
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My 4s won't even let me try to download.
Jeffrey,
Can you start a new thread please, and post your logs (there's instructions about how to get your logs further up this thread). It's likely that you problem will have a different cause, and if so a separate thread will be more straightforward.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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I'm with O2 in the uk, tho not sure of relevance as the problem is wifi not working in this very narrow sense.
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mark, why a new thread? seems like the same problem?
Jeffrey, i suggest you try marks idea on page one of this thread and download the file to your iPhone.
Joe
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Joe if you issue is it switching to 3G, as a workaround you can disable all cellular data connections so your phone will only be able to connect via WIFI.
Turn Cellular Data on or off: Go to Settings > General > Network, then turn Cellular Data on or off. (see the heading Network on page 148 of the iOS5 user guide)
or the following Apple Support article. http://support.apple.com/kb/HT4203
This will then at least allow you to download the files via WIFI. Once done, you can then turn cellular data back on for normal 3G usage.
Also note latest version of Logos iPhone software includes feature of resuming downloads so make sure you have upgrade to this..that way if you have further problems you won't have to download all the way from the beginning but be able to resume download of the file.
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