Crash: Logos won't even load

2480.Logos4Crash.txt

Program Version: 4.5 SR-1 (4.50.0.1860)
Windows Version: 6.1.7601.65536
Time: 2012-01-29 08:01:54 -06:00 (2012-01-29T14:01:54Z)
Installed memory: 4,058 MB
Install path: C:\Users\Owner\AppData\Local\Logos4\System\Logos4.exe
Free install space: 223,157 MB
Temp path: C:\Users\Owner\AppData\Local\Temp\
Free temp space: 223,157 MB

Error ID: 697
Error detail: XamlParseException: Cannot find type 'Logos.Documents.Contracts.CbvStyles.StyleSyncItem'. The assembly used when compiling might be different than that used when loading and the type is missing. Error at object 'System.Windows.DataTemplate' in markup file 'Panels/CopyBibleVersesPanel/CopyBibleVersesView.xaml'.

System.Windows.Markup.XamlParseException: Cannot find type 'Logos.Documents.Contracts.CbvStyles.StyleSyncItem'. The assembly used when compiling might be different than that used when loading and the type is missing. Error at object 'System.Windows.DataTemplate' in markup file 'Panels/CopyBibleVersesPanel/CopyBibleVersesView.xaml'. ---> System.ApplicationException: Cannot find type 'Logos.Documents.Contracts.CbvStyles.StyleSyncItem'. The assembly used when compiling might be different than that used when loading and the type is missing.
   at System.Windows.Markup.BamlMapTable.ThrowException(String id, String parameter)
   at System.Windows.Markup.BamlMapTable.GetTypeFromId(Int16 id)
   at System.Windows.Markup.BamlRecordReader.GetStaticExtensionValue(Int16 memberId)
   at System.Windows.Markup.BamlRecordReader.GetExtensionValue(IOptimizedMarkupExtension optimizedMarkupExtensionRecord, String propertyName)
   at System.Windows.Markup.OptimizedTemplateContentHelper.GetExtensionValue(IOptimizedMarkupExtension optimizedMarkupExtensionRecord, String propertyName)
   at System.Windows.Markup.OptimizedTemplateContent.ReadPropertyWithExtension(BamlPropertyWithExtensionRecord bamlPropertyRecord, DependencyProperty& dp, Object& propertyValue)
   at System.Windows.Markup.OptimizedTemplateContent.LookForShareableRecord(BamlRecord bamlRecord, DependencyProperty& dp, Object& dpValue)
   at System.Windows.Markup.OptimizedTemplateContent.ReadPotentiallyShareableRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.OptimizedTemplateContent.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.OptimizedTemplateContent.AddContentRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.TemplateBamlRecordReader.AddContentRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.TemplateBamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.BamlRecordReader.Read(Boolean singleRecord)
   at System.Windows.Markup.TemplateTreeBuilderBamlTranslator.ParseFragment()
   at System.Windows.Markup.TreeBuilder.Parse()
   at System.Windows.Markup.XamlTemplateSerializer.ConvertBamlToObject(BamlRecordReader reader, BamlRecord bamlRecord, ParserContext context)
   at System.Windows.Markup.BamlRecordReader.ReadElementStartRecord(BamlElementStartRecord bamlElementRecord)
   at System.Windows.Markup.BamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.XamlParseException.ThrowException(String message, Exception innerException, Int32 lineNumber, Int32 linePosition, Uri baseUri, XamlObjectIds currentXamlObjectIds, XamlObjectIds contextXamlObjectIds, Type objectType)
   at System.Windows.Markup.XamlParseException.ThrowException(ParserContext parserContext, Int32 lineNumber, Int32 linePosition, String message, Exception innerException)
   at System.Windows.Markup.BamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.BamlRecordReader.ReadElement(Int64 startPosition, XamlObjectIds contextXamlObjectIds, Object dictionaryKey)
   at System.Windows.ResourceDictionary.CreateObject(Int32 valuePosition, Object key)
   at System.Windows.ResourceDictionary.RealizeDeferContent(Object key, Object& value, Boolean& canCache)
   at System.Windows.ResourceDictionary.GetValueWithoutLock(Object key, Boolean& canCache)
   at System.Windows.ResourceDictionary.GetValue(Object key, Boolean& canCache)
   at System.Windows.ResourceDictionary.ResourceDictionaryEnumerator.System.Collections.IDictionaryEnumerator.get_Entry()
   at System.Windows.ResourceDictionary.ResourceDictionaryEnumerator.System.Collections.IEnumerator.get_Current()
   at LDLS4.ResourceDictionaryUtility.HydrateDictionary(ResourceDictionary dictionary)
   at LDLS4.ResourceDictionaryUtility.HydrateDictionary(ResourceDictionary dictionary)
   at LDLS4.OurApp.HydrateResourceDictionaries()
   at Libronix.Utility.Windows.DispatcherUtility.<>c__DisplayClass1.<BeginInvoke>b__0(Object )
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
   at LDLS4.OurApp.Main(String[] astrArgs)

~~~~~

Bug: Logos won't even load

Description: When I start Logos, it won't start, crashes, and says it experienced an error.

Steps to reproduce: Try to start Logos 4.

I use Windows 7. It has worked fine for as long as I have had the product. However, about a week ago, Logos insisted that I needed a new password, so Customer Service reset my username, user email, and password. Ever since, this bug happens.

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Comments

Dave Hooton

Welcome Philip

so Customer Service reset my username, user email, and password. Ever since, this bug happens.

Your new password might give problems but I'm surprised Logos crashes. Customer Support should enable the new password to be recognised by your installation of Logos 4 or you will have to re-install (Method 3 offers a quick way but try CS first).

Mark Barnes

https://community.logos.com/discussion/comment/332516#Comment_332516

My guess is that you're using WebRoot or Avira anti-virus, neither of which like Logos 4.5 which was released about the same time your password was reset. Can you confirm whether or not that's the case?

Ray Irvin

https://community.logos.com/discussion/comment/332522#Comment_332522

I've used Webroot as my anti-virus along with Logos 4 for about a year without problems, however, today Logos won't even load. It immediately stops working and a window pops up saying windows is searching for the reason Logos quit working but then it too shuts down. I know there was recent update with Logos. Do you think the update won't work with my Webroot and that's the issue?

Ray Irvin

https://community.logos.com/discussion/comment/332527#Comment_332527

I just went into Webroot and found a Logos item from the recent update I'm guessing that had been held in the quarantine folder. When I restored it from there the Logos application worked fine. Thanks.

Phillip Olt

https://community.logos.com/discussion/comment/332530#Comment_332530

That actually just solved my problem too. Thanks all who led to this conclusion!

Curt Daughtry

I had identical problem. Restored file from quarantine in webroot program and logos now opens and runs as before. Thanks!

Jim Zeirke

https://community.logos.com/discussion/comment/332543#Comment_332543

Same here. Logos wouldn't load and I kept getting an error message telling me that Windows was trying to correct the problem. Came here and read this thread. Yup, I use Webroot. I checked the quarantine folder and there was a Logos file. Restored it and I'm now back at work baby! Thank you God for this forum!