Unable to update Logos4

Scott R.A. Starbuck

A new problem. With the latest update today I receive the following error message:

Error writing to file:

E:\Logos4\System\Logos.Documents.Contracts.dll

Verify that you have access to that drive.

I do have access to my E: drive where Logos is installed. I tried without firewall. Still no luck.

Suggestions?

Find more posts tagged with

Comments

Mark Smith

Scott,

Welcome to the Forums.

This has come up a few times recently. The wiki article ( http://wiki.logos.com/Fixing_Logos_4_folder_Ownership ) has a description of how to take ownership of a folder. In this case it is probably the Logos4\System folder but it might go back to the Logos4 folder. You can check. I don't know why this would come up at this point, but check out the info and see if you have full permissions as the User to these folders. If not follow the procedure to regain that.

Dave Hooton

Error writing to file:

E:\Logos4\System\Logos.Documents.Contracts.dll

This might be caused by Webroot AV, so also check http://community.logos.com/forums/p/42487/319273.aspx#319273

Scott R.A. Starbuck

https://community.logos.com/discussion/comment/333612#Comment_333612

Thanks. But this did not provide a fix.

Scott R.A. Starbuck

https://community.logos.com/discussion/comment/333592#Comment_333592

Thanks. I went in and was able to change permissions, but the change still did not provide a fix. I get the same error message.

Mark Smith

https://community.logos.com/discussion/comment/333639#Comment_333639

Scott,

Try looking at the permissions on your E:\ drive itself if you haven't.

Please enable permanent diagnostic logging as well. See: http://wiki.logos.com/Diagnostic_Logging The next crash you get follow the instructions on that page to locate and zip together all the log files and attach them to a follow-up message.