Sync Error 4.5 SR-3 (4.50.0.1881)

Just installed the new update 4.5 SR-3 (4.50.0.1881) and now I have a sync error on all my computers. Two Macs and a PC. Sync was working fine for me and now it is broke, not the best way to "update" a product. Anyone else seeing this issue, and do you have a solution yet?

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Chris Negron

Correction, my PC is working fine but both of my Macs have sync error messages.

Otto S. Carroll

https://community.logos.com/discussion/comment/333609#Comment_333609

Just updated to 4.5 SR-3 (4.50.0.1881) - NO sync error.

William Gabriel

I too am experiencing an error during sync on my Mac with 4.5 SR-3.

Chris Negron

https://community.logos.com/discussion/comment/333629#Comment_333629

Hi Otto. Are you using a Mac or PC and what OS are you running?

Chris Negron

https://community.logos.com/discussion/comment/333640#Comment_333640

What about you William what OS are you running. I am running 10.6.8 on the MacBook and 10.7.2 on the iMac and both are getting the error.

Otto S. Carroll

https://community.logos.com/discussion/comment/333642#Comment_333642

Hi Chris! I'm running OSX 10.7.2

Chris Negron

https://community.logos.com/discussion/comment/333643#Comment_333643

I am plugging away doing some studying and sermon prep and as I highlight on my iPad the highlights are coming through on my desktop and highlights I am making on my iMac are showing up on my iPad. All of my notes and highlights seem to be working between computers as well. I am not sure what is causing the error to pop up or if I haven't noticed anything that is not syncing yet. Very strange I am perplexed.

JT (alabama24)

https://community.logos.com/discussion/comment/333654#Comment_333654

Chris - Have you tried restarting your computer?

William Gabriel

https://community.logos.com/discussion/comment/333643#Comment_333643

What about you William what OS are you running. I am running 10.6.8 on the MacBook and 10.7.2 on the iMac and both are getting the error.

I'm running 10.6.8 on my MacBook Pro.

Chris Negron

https://community.logos.com/discussion/comment/333656#Comment_333656

I have and the error is still there although I am not sure what is not syncing.

fgh

https://community.logos.com/discussion/comment/333659#Comment_333659

For me it's coming and going. I don't think it's the update, I think it came and went before I updated as well.

Chris Negron

https://community.logos.com/discussion/comment/333662#Comment_333662

It is consistent for me there is no going only coming. I had no issue before the update but once the update was done the error popped up and has not left.

Alan Macgregor

https://community.logos.com/discussion/comment/333675#Comment_333675

Yes, I have the sync error also. [:(]

It's a new error for me since 4.5 SR3! [:(] [:(]

John Fidel

https://community.logos.com/discussion/comment/333732#Comment_333732

I still have a sync error after 8 hours. I have rebooted. Updated PC machine does not have the sync error. Please advise if logs would be helpful in fixing this.

Mike S.

https://community.logos.com/discussion/comment/333746#Comment_333746

Is anyone getting sync error who is NOT using an IOS device? (i.e. iPhone or iPad)

Randall Cue

https://community.logos.com/discussion/comment/333841#Comment_333841

I am having the same problem on an iMac running 10.6.8.

Soli Deo Gloria,

Randy

Alan Macgregor

https://community.logos.com/discussion/comment/333848#Comment_333848

Also noticed that a new resource has not downloaded, presumably because of the sync issue which prevents my new licence being passed to my iMac. [*-)]

It downloaded successfully to my iPod.

Steve McCormick

https://community.logos.com/discussion/comment/333863#Comment_333863

I have the same problem on my iMac running OS 10.7.2. My PC is fine but the MAC is showing Sync error. I have rebooted and this has not fixed the problem. Hmmm. . .

Levi Durfey

https://community.logos.com/discussion/comment/333868#Comment_333868

Same problem - no sync since upgrading to 4.5 SR3.

John Cooklis

https://community.logos.com/discussion/comment/333868#Comment_333868

I am having the same problem, and it started immediately when I upgraded to version 4.5 SR-3 (4.50.0.1881). I get the little yellow triangle with the exclamation point when it tries to sync, although it appears that the information is syncing. I see the error on two different Mac's, both running Lion (10.7.2). I have not checked to see if I have the error on my Windows PC yet...

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/333925#Comment_333925

For sync errors, Logos4.log file should have informative messages. Since using stable 4.5 version, can contact Logos Mac Support => http://www.logos.com/about/contact (email or call)

Option: download and use an applescipt application 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Wiki has => http://wiki.logos.com/Diagnostic_Logging#Mac with terminal commands, which are used in the applescript application.

Wiki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac has the log posting steps

Keep Smiling [:)]

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/333927#Comment_333927

We are aware of the problem and are working on a fix: http://community.logos.com/forums/t/44834.aspx

Chris Negron

https://community.logos.com/discussion/comment/333873#Comment_333873

All y synch issues have been resolved with this update. Now I am just experiencing issue with the inability to rearrange notes but I've posted a separate string for that.

Steve McCormick

https://community.logos.com/discussion/comment/333868#Comment_333868

The latest update has fixed the problem for me! Thanks! [:)]