Customer Service Questions Concerning International Customers
This question relates to a generic message I received to a couple of questions I emailed the customer Service team last week stating that because the team were so busy there would be a delay in responding to my questions. Firstly, let me say, this is totally understandable. (please note this is not the normal confirmation message i receive when i send an email rather, a second message I received a few days later from Steve Workman)
However, the email stated that i could call the service centre if the matter was urgent. In this case it isn't and I can wait, however, as an international customer calling the US isn't really an option and although the forums are good they do not always answer my questions.
Therefore, Bob and the Logos team, is it possible for international customers to receive some sort of priority in regards to email questions? Especially relating to Logos 4. Personally it is a miracle I was able to install the product because I it was difficult to find clear and precisie instructions. If not for the forum i might well have called the states in sheer frustration! As some one who is not technically savvy, it would be nice to know I can have questions answered quickly. Software and computer problems stress a lot of us out, especially because we don't understand how computers "work".
Finally, let me add my congratulations to Logos on the release of 4 - it is a wonderful product. I know this is a ridiculously busy time and I appreciate your commitment to your customers.
Comments
although the forums are good they do not always answer my questions.That's Philip Spitzer's fault. Blame Him.
But email queuing for overseas would be a great idea I think.
Sarcasm is my love language. Obviously I love you.
That's Philip Spitzer's fault. Blame Him.
What, Thomas? Its my fault the forums are good? Why thank you :-)
Sorry, I meant it was Damian's fault they were good. That they can't answer every question must surely be Philip's Fault.
Sarcasm is my love language. Obviously I love you.
I meant it was Damian's fault they were good. That they can't answer every question must surely be Philip's Fault.
While I agree 100% on the latter part of your statement and wonder why they haven't yet blocked Philip's incessant email demands to customer service that he be invited to Bob's mother's place for breakfast, I'm not sure how I've made any positive contribution to the forums - all I do is post silly pictures.
is it possible for international customers to receive some sort of priority in regards to email questions?
I lived in Poland for 11 years and I must say, I sympathize and agree with Mark. If I were in Poland, I would not have been able to download L4, and I would not have had an easy or cheap time calling customer service
Mark
I'm in Australia and emailed last Wednesday regarding an activation problem. I finally got a personal response today to the effect of "We're busy with calls, check the videos".
If the guy had taken time to read he would have realised that all I'm after is to have a resource activated that my system won't. videos can't do that.
Needless to say that my hounding the wife to let me buy a decent package is waning sharply.
This matter may need to be raised with customer service and sales staff.
I know that I've had some funny contacts in which it appeared to be assumed that I was working on the same time zone as Logos Headquarters and I felt forced to to explain that in between emails I had managed to sleep for 5 hours....
This matter may need to be raised with customer service and sales staff.
Please refer to original post...herein lies our problem! [:)]
I think you have a very good point.