crash crash crash

i am having a problem, logos crashes before it even loads, first i got a message saying logos has stopped indexing, now when i click on the logos shortcut, i immediatly get the "logos has stopped working windows is searching for the solution" any ideas would be appreciated

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Keep Smiling 4 Jesus :)

One option is contacting Logos Tech Support => http://www.logos.com/about/contact

Other option is enabling diagnostic logging so can look at log files (should have crash messages); wiki has => http://wiki.logos.com/Diagnostic_Logging

Keep Smiling [:)]

Mark Smith

We'll need diagnostic logs.There should at least be an error log in your My Documents/Logos Log File folder.

See http://wiki.logos.com/Diagnostic_Logging for how to generate a full set of logs and how to upload them here. I recommend enabling permanent diagnostic logging, recreating the crash, then before opening Logos again, zipping up all current logs and attaching them to you next post (use the paperclip icon on the compose message page to do this).

timothy mark dunbar

https://community.logos.com/discussion/comment/342174#Comment_342174

0552.Logos Log Files.zip

timothy mark dunbar

https://community.logos.com/discussion/comment/342524#Comment_342524

hope these are what your looking for, thanks guys i appreciate it

Dave Hooton

https://community.logos.com/discussion/comment/342525#Comment_342525

hope these are what your looking for, thanks guys i appreciate it

This is the same problem with Logos.Documents.Contracts.dll that others are experiencing. Try the recommendations at http://community.logos.com/forums/t/46034.aspx

timothy mark dunbar

https://community.logos.com/discussion/comment/342534#Comment_342534

thanks however no luck, any other ideas

blessings

tim

Dave Hooton

https://community.logos.com/discussion/comment/342543#Comment_342543

A quick reinstallation should fix it:

move the Logos4 folder to your user folder (C:\users\Tim)
uninstall L4 from Control Panel >> Programs and Features
reinstall as per Steps 2 - 5 at http://wiki.logos.com/Quick_Installation_onto_multiple_computers#Method_2

To save space and time at Step 3 move the Data and other folders from C:\users\Tim\Logos4

timothy mark dunbar

https://community.logos.com/discussion/comment/342575#Comment_342575

can you break those instructions down a little? sorry im not very computer savvy

thank you

Dave Hooton

https://community.logos.com/discussion/comment/342728#Comment_342728

timothy,

I think it would be best for you to do a complete reinstall if there is no problem with your download limit ie. 5 GB or more + indexing

1. Uninstall Logos4 as in previous post

2. Delete the Logos4 folder (C:\Users\Tim\AppData\Local\Logos4\)

3. Reinstall from http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe