Can't Log In (March 21, 2012 8:30 PM EDT)

I have an alternate Win 7 account where I have the Beta installed. I haven't logged in from this account for quite a while; probably not since the log in fiasco of a couple of months ago. I am unable to log in to L4 and I am also unable to log Chrome into this Forum from that account.

Anyone else having issues?

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JT (alabama24)

Did you try downloading the latest beta first?

http://community.logos.com/forums/t/47300.aspx

Robert M. Warren

https://community.logos.com/discussion/comment/351658#Comment_351658

Did you try downloading the latest beta first?

That's what I was hoping to do update to the latest and take a look at it. I don't remember which version I have on that account, but it's set to the beta channel, so it should have updated, if it would let me log in.

JT (alabama24)

https://community.logos.com/discussion/comment/351659#Comment_351659

Follow the link I provided. It will take you to the release notes & a download link.

Robert M. Warren

https://community.logos.com/discussion/comment/351664#Comment_351664

I;ll give it a try...thanks.

Robert M. Warren

https://community.logos.com/discussion/comment/351664#Comment_351664

Follow the link I provided.

Tried that too, but no dice. I think the server that authenticates log ins is down or malfunctioning. I won't try it, but I'll bet if I were to sign out from this browser, it would not let me log back in.

I also tried to log in from Internet Explorer to the Forum from my regular Win 7 account, and it also failed; same with my Logos.com account.

It's not a biggie for me tonight, (but it might be for someone). I'll let it rest for now and try tomorrow. I still have access to everything that I have been currently logged into (L4 on my regular account; Android, Biblia).

Thanks for your help.

Robert M. Warren

Apparently no one else is having this difficulty, so I will conclude that there is a problem peculiar to my account (even though I haven't intentionally made changes to my password).

Graham Criddle

https://community.logos.com/discussion/comment/351757#Comment_351757

Hi Robert

Suggest you contact Logos customer services - their email address (and others) is at http://wiki.logos.com/Logos_Email_Addresses

Hope you get this sorted

Graham

Keep Smiling 4 Jesus :)

I have an alternate Win 7 account where I have the Beta installed. I haven't logged in from this account for quite a while; probably not since the log in fiasco of a couple of months ago. I am unable to log in to L4 and I am also unable to log Chrome into this Forum from that account.

Anyone else having issues?

Wonder about network settings for beta account ? (including firewall permissions)

Wonder about diagnostic log files for Beta; wiki has => http://wiki.logos.com/Diagnostic_Logging (could compress log files and post in PC Beta forum).

Keep Smiling [:)]

Robert M. Warren

Okay, figured it out. A few days ago, I filled out my FaithLife profile. There is a place for an e-mail address, which I assumed was meant for an address you could let anyone see and use for FaithLife purposes, so I put in one of my alternate addresses. It unexpectedly changed my Logos login name. L4 as installed on my main desktop account hasn't been specifically logged out, so it didn't make me log in under the new name. Ditto Android. (But, since I have now logged in once with the new name, I suspect they'll both complain now).

Thanks for the responders' attention.