NIV Application Commentaries Will Not Download
The following NIV Application Commentaries will not download to my iPad (the new iPad):
Ezekiel, Jonah...Zephaniah, Acts, 1 Corinthians, 2 Corinthians and Galatians. The other NIV Application Commentaries have all downloaded as expected.
Comments
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This pops up every now and then. Sometimes, finding better wifi will fix it. Also, up to this point it seems hit and miss. Those resources may download for someone else. I don't have them or I'd try. Have you checked the Vyrso app to see if they download? It may be that the bug was fixed in the 2.1 build.
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They download without a problem in Vyrso. The NIV '84 also downloads fine in Vyrso, but not the Logos app. The WiFi pipe I use provides roughly 20 Mbps+
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This suggests to me that a bug might have been fixed in the 2.1 build. If it persists after the 2.1 release, make sure to bring it up again.
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Thanks.
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There may be something more here than a 2.0 bug which will be fixed in 2.1
I am running 2.0.2 and have the NIVAC commentaries downloaded.
To test, I have just removed NIVAC on Jonah, Nahum, Habbakuk and Zephaniah from my iPad (using the Logos app) and redownloaded it without any problem.
So there may be an intermittent issue which 2.1 will fix or there could be some other issue here - but I'm afraid I don't know what that could be!
Graham
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Graham Criddle said:
There may be something more here than a 2.0 bug which will be fixed in 2.1
There were some beta testers had some similar problems. There were intermittent download problems that were hit or miss. I have not heard anything about it since the beta release of 2.1. I did not hear definitively that it was a bug that was fixed.
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Hi Alabama
alabama24 said:There were some beta testers had some similar problems. There were intermittent download problems that were hit or miss. I have not heard anything about it since the beta release of 2.1. I did not hear definitively that it was a bug that was fixed.
Thanks for that useful clarification.
So, hopefully, 2.1 will leave these problems behind!
Graham
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Hopefully, yes. If not, some beta testers should have been more persistent. [:P]
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I have the same thing with the Ancient Christian Commentaries and a few other volumes; some (from the same series) download and some don't. Contacted Customer Support but to no avail. The first email tech replied twice and then handed me off to another whose final instructions were that I should manually download them for Libronix (and included instructions on how to do it!) even though my first post and subsequent posts all made it clear that the problem was with my iPhone app, not with my PC. When I replied with that info, my tech guy bailed. It's been six days since I've heard anything further. I leave for Africa in 1.5 weeks. Really wanted to be able to use my resources when I teach.
I love Logos but I need a tech who'll go steady with me and not dump me when our relationship hits a rough patch.
PS These resources are not available in Vyrso. I have the Portfolio edition of Logos.
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I have had resources that do not download as well. Frankly I have given up on the iPad version of Logos, it is so unreliable between that and syncing issues, and a UI that's quite a bit worse in user friendliness than other iOS apps.
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Stephen Stanley said:
These resources are not available in Vyrso. I have the Portfolio edition of Logos.
But did you try downloading them to the Vyrso app?
Also, how big of a deal would it be to uninstall the app and start over?
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Well, Alabama24, I have already done that very thing.
Here's the first reply (name and email redacted to protect the Customer Support Techie and myself). (And, yes, I tried to search for all of the books using "IVP" and, next, "Ancient" as the search term but they don't even show up. Only 7 resources show up when searching for "Ancient" in Vyrso whereas, in my Logos app, 1540 volumes are listed when searching for "Ancient." Not all of these are properly downloading at this time but at least they are showing up as my resources.)
Anyway, here we go...
Dear XXXXXX,
Thank you for your email. I would be happy to assist you with your resources. I am unable to pull up your account with this email address. Is there a different email address that you sign in with Logos?
Sincerely,
XXXXXXXXX XXXXX
Logos Bible Software, Customer Support
From: XXXXX XXXXXX[mailto:XXXXXX@gmail.com]
Sent: Thursday, April 12, 2012 8:08 PM
To: Logos4Feedback
Subject: Cannot download ResourcesSir/Madam:
I am attempting to download several resources to my iPhone. I keep getting notices that XXXXXXXX resource cannot be downloaded.
These are not free resources that you have made available. They are things such as the Ancient Christian Commentaries, the IVP Basic Essentials Set, and numerous other titles. I own the Portfolio edition of Logos 4.
I am heading to Africa next month and need to have access to these books via my iPhone and iPad. Your prompt attention with this matter is appreciated.Thank you!
-XXXX XXXXX(Obviously, my initial contact is the last of those two. Hers is a reply to that.)
Here's the second round:
Dear XXXXXXX,
Thank you for your help.
No, this is the same email I have been using with Logos.com since I set up my initial account.
It worked when I ordered the IVP set last night. It is XXXXXXXX@gmail.com.
Here's the next series (you may have to realign the posts to get the correct order but it isn't too hard to follow the conversation (if only using the dates/times of the posts).
Apr 13 (6 days ago)
to me
Sincerely,
XXXXXX XXXXX
Logos Bible Software, Customer Support
For fastest assistance please give us a call.
1-800-875-6467 or 1-360-527-1700
Our hours are M-F from 6am-5pm PST
www.logos.com/support Online support
www.logos.com/videos Online training videos
You study with Logos, now present with Proclaim.
From: XXXXXX XXXXXX [mailto:XXXXXXXXXX@gmail.com]
Sent: Friday, April 13, 2012 10:26 AMTo: XXXXXX XXXXXXX
Subject: Re: Logos Support
XXXXXXXX,
Way ahead on this one. I had already tried this before contacting you. (I even completely reinstalled the iPhone iOS. Every other app like this still works as it is supposed to. "Documents 2 Go", "Stanza", "iBooks", "Kindle," etc. Only the Logos.com app refuses to load all texts (which is the problem that made me reinstall the iPhone iOS in the first place). The result is that many of the texts I previously had on my iPhone (before the removal of the Logos app and reinstalling it) are no longer able to be downloaded.
What is very strange is that SOME Ancient Christian Commentaries (IVP) will download and others will not. I mean, within the same series this is the case. They all have the "download" button highlighted (something that is gray if not available).
Have you any other suggestions.
On Fri, Apr 13, 2012 at 12:32 PM, XXXXX XXXXXX<XXXXXX@logos.com> wrote:Dear XXXXXX,
Thank you for your email. I was able to pull up your account. Not all resources are available for the application on mobile devices. In order to see if they are supported on the device I would suggest searching the specific title on our website and on the product page it will say “works on” and a picture of a mobile phone will be pictured. If they are available I would suggest uninstalling the application and reinstalling on your iphone
To Uninstall:
On your device, press and hold the Logos 4 icon until all your icons begin to “wiggle.”
Click the X in the top corner of the Logos App icon and select “Delete.”
The Logos App icon will disappear.
Click the round button in the center of your device to stop the icon “wiggles.”To Install
1. Using your iPhone, tap on the button for the App Store.
2. Enter “Logos Bible Software” into the search box.
3. Select Logos Bible Software and tap the “Free” button. Then tap “Install”.
4. After the app has installed, exit the App Store.
5. Tap on the Logos 4 icon and enter your Logos.com email address and password, then hit Sign In.Let me know if you have any more questions
Sincerely,
XXXXXXXXXXXXX XXXX
Logos Bible Software, Customer Support
For fastest assistance please give us a call.
1-800-875-6467 or 1-360-527-1700
Our hours are M-F from 6am-5pm PST
www.logos.com/support Online support
www.logos.com/videos Online training videos
You study with Logos, now present with Proclaim.
From: XXXX XXXXXXX [mailto:XXXXXXX@gmail.com]
Sent: Friday, April 13, 2012 9:20 AM
To: XXXXX XXXXXXX
Subject: Re: Logos Support
Dear XXXXXXXX,
Thank you for your help.
No, this is the same email I have been using with Logos.com since I set up my initial account.
It worked when I ordered the IVP set last night. It is xXXXXXX@gmail.com.-XXXXXXX
On Fri, Apr 13, 2012 at 12:03 PM, XXXXXXX XXXXX <XXXXXXXX@logos.com> wrote:Dear XXXXXXXXXX
Thank you for your email. I would be happy to assist you with your resources. I am unable to pull up your account with this email address. Is there a different email address that you sign in with Logos?
Sincerely,
XXXXXXXXX XXXXXX
Logos Bible Software, Customer Support
For fastest assistance please give us a call.
1-800-875-6467 or 1-360-527-1700
Our hours are M-F from 6am-5pm PST
www.logos.com/support Online support
www.logos.com/videos Online training videos
You study with Logos, now present with Proclaim.
From: XXXXX XXXXXXX[mailto:XXXXXXXXXX@gmail.com]
Sent: Thursday, April 12, 2012 8:08 PM
To: Logos4Feedback
Subject: Cannot download Resources
Sir/Madam:
I am attempting to download several resources to my iPhone. I keep getting notices that XXXXXXXX resource cannot be downloaded.
These are not free resources that you have made available. They are things such as the Ancient Christian Commentaries, the IVP Basic Essentials Set, and numerous other titles. I own the Portfolio edition of Logos 4.
I am heading to Africa next month and need to have access to these books via my iPhone and iPad. Your prompt attention with this matter is appreciated.Thank you!
-XXXXXXXX XXXXXXXXX
ReplyForward
XXXXXXXXXXXXX XXXXX XXXXXXXXX@logos.com
Apr 13 (6 days ago)
to me
Dear XXXXXThank you for your email. In order to assist you more effectively with the software problem you described, it would be best if you could call us. Customer Support is available Monday through Friday from 6am to 5pm PST at (800) 875-6467. Any of our customer service representatives will be happy to assist you.
Sincerely,
XXXXXXXXXX XXXX
Logos Bible Software, Customer Support
For fastest assistance please give us a call.
1-800-875-6467 or 1-360-527-1700
Our hours are M-F from 6am-5pm PST
www.logos.com/support Online support
www.logos.com/videos Online training videos
You study with Logos, now present with Proclaim.
From: XXXXXX XXXXXX[mailto:XXXXXXXXX@gmail.com]
Sent: Friday, April 13, 2012 10:26 AMTo: XXXXXXXXXX XXXXX
Subject: Re: Logos Support
XXXXXXXX,Way ahead on this one. I had already tried this before contacting you. (I even completely reinstalled the iPhone iOS. Every other app like this still works as it is supposed to. "Documents 2 Go", "Stanza", "iBooks", "Kindle," etc. Only the Logos.com app refuses to load all texts (which is the problem that made me reinstall the iPhone iOS in the first place). The result is that many of the texts I previously had on my iPhone (before the removal of the Logos app and reinstalling it) are no longer able to be downloaded.
What is very strange is that SOME Ancient Christian Commentaries (IVP) will download and others will not. I mean, within the same series this is the case. They all have the "download" button highlighted (something that is gray if not available).Have you any other suggestions.
On Fri, Apr 13, 2012 at 12:32 PM, XXXXXXX XXXXXXX<XXXXXXXXXX@logos.com> wrote:Dear XXXXXX,
Thank you for your email. I was able to pull up your account. Not all resources are available for the application on mobile devices. In order to see if they are supported on the device I would suggest searching the specific title on our website and on the product page it will say “works on” and a picture of a mobile phone will be pictured. If they are available I would suggest uninstalling the application and reinstalling on your iphone
To Uninstall:
On your device, press and hold the Logos 4 icon until all your icons begin to “wiggle.”
Click the X in the top corner of the Logos App icon and select “Delete.”
The Logos App icon will disappear.
Click the round button in the center of your device to stop the icon “wiggles.”To Install
1. Using your iPhone, tap on the button for the App Store.
2. Enter “Logos Bible Software” into the search box.
3. Select Logos Bible Software and tap the “Free” button. Then tap “Install”.
4. After the app has installed, exit the App Store.
5. Tap on the Logos 4 icon and enter your Logos.com email address and password, then hit Sign In.Let me know if you have any more questions
Sincerely,
XXXXXXXXX XXXX
Logos Bible Software, Customer Support
For fastest assistance please give us a call.
1-800-875-6467 or 1-360-527-1700
Our hours are M-F from 6am-5pm PST
www.logos.com/support Online support
www.logos.com/videos Online training videos
You study with Logos, now present with Proclaim.
From: XXXXXX XXXXXXX[mailto:XXXXXXXXX@gmail.com]
Sent: Friday, April 13, 2012 9:20 AM
To: XXXXXXXXX XXXXX
Subject: Re: Logos Support
Dear XXXXXXXXX,
Thank you for your help.
No, this is the same email I have been using with Logos.com since I set up my initial account.
It worked when I ordered the IVP set last night. It is XXXXXXXXX@gmail.com.
-XXXXX
On Fri, Apr 13, 2012 at 12:03 PM, XXXXXXX XXXX <XXXXXXXXX@logos.com> wrote:Dear XXXXXXXX,
Thank you for your email. I would be happy to assist you with your resources. I am unable to pull up your account with this email address. Is there a different email address that you sign in with Logos?
Sincerely,
XXXXXXXXX XXXXX
Logos Bible Software, Customer Support
For fastest assistance please give us a call.
1-800-875-6467 or 1-360-527-1700
Our hours are M-F from 6am-5pm PST
www.logos.com/support Online support
www.logos.com/videos Online training videos
You study with Logos, now present with Proclaim.
From: XXXX XXX[mailto:XXXXXXXX@gmail.com]
Sent: Thursday, April 12, 2012 8:08 PM
To: Logos4Feedback
Subject: Cannot download ResourcesSir/Madam:
I am attempting to download several resources to my iPhone. I keep getting notices that XXXXXXXX resource cannot be downloaded.
These are not free resources that you have made available. They are things such as the Ancient Christian Commentaries, the IVP Basic Essentials Set, and numerous other titles. I own the Portfolio edition of Logos 4.
I am heading to Africa next month and need to have access to these books via my iPhone and iPad. Your prompt attention with this matter is appreciated.
Thank you!
-XXXXXX XXXXXXX
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Stephen Stanley said:
Here's the first reply (name and email redacted to protect the Customer Support Techie and myself). (And, yes, I tried to search for all of the books using "IVP" and, next, "Ancient" as the search term but they don't even show up. Only 7 resources show up when searching for "Ancient" in Vyrso whereas, in my Logos app, 1540 volumes are listed when searching for "Ancient." Not all of these are properly downloading at this time but at least they are showing up as my resources.)
Stephen -
I want to make sure I understand clearly, so pardon me while I give you a laundry list of questions:
- How many resources show up in the Vyrso library unfiltered in any way? Can you give a screen shot? *
- How many resources show up in the Logos library unfiltered in any way? Can you give a screen shot? *
- Do you have more than one Logos account / email address?
- What sort of internet connection are you using?
- Have you tried using alternative internet connections?
- How much space is left on your iPad?
- How large is the Logos app on your device?
* How to give a screen shot in iOS:
- Press and hold both buttons for several seconds. The screen will flash and the iPad will make a "shutter" sound.
- Your screen shot will be in the iOS "Photo" app at the bottom (since it is newest).
- Email the picture to yourself
- Save the picture somewhere convenient (i.e. the desktop)
- Post the picture to the forum using the paper clip icon in the thread formatting pallet. (Navigate to the photo and follow the instructions).
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I had the same problem with my iPhone and then seemed horrible on my iPad, but deleted the program and reinstalled it and have had no issues on my iPad now
-Dan
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Ok, let me give it my best shot...
- How many resources show up in the Vyrso library unfiltered in any way? Can you give a screen shot? * 3532 yes
- How many resources show up in the Logos library unfiltered in any way? Can you give a screen shot? * 3549 . yes
- Do you have more than one Logos account / email address? No. Using the only email I've ever used with Logos.
- What sort of internet connection are you using? Low-end DSL (ATT 6.0)
- Have you tried using alternative internet connections? Yes. Ate at Panera Bread Company a couple of nights ago specifically to try that out. Then tried McDonald's wireless (bought a small coffee, black)
- How much space is left on your iPad? It's an iPhone and there's 2.6 gig available.
- How large is the Logos app on your device? Oh, about 3/4 of an inch square. Seriously, it's 3.3 gig; Vyrso is 216 MB.
Thanks for the help!
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Stephen - Thanks for humoring me. [:)]
Based upon your library count unfiltered in both apps, I can't imagine that the resources you are looking for are not available in the Vyrso app. The discrepancy in library size is almost certainly due to the free books provided in the Logos app which are not provided in the Vyrso one. It does look like there is a bug (perhaps a known one, but I am too lazy tonight to look) somewhere in the filter process. If you want to mess around with that a bit, you could try doing the search for ancient with all four "sort by" views. I notice that your Logos app is being sorted by recent. It may very well be that if you change the "sort by" on the Vyrso app to "sort by recent" instead of "sort by title" your search results will come into alignment. If that doesnt work, go back to "sort by title" and search without ancient in the search field. I know you have 3,000+ resources, but at least it would be alphabetical. Anyways, it should only be twice as hard as the 1500 that comes up in the Logos app. [:P]
I would still like to see you try to download the resource with a great wifi connection. I don't know how fast McDonalds or Panera Bread connections would be. One of the MVP's had difficulties downloading a resource, and when he was able to use a fast connection, it finally downloaded.
I have also known users to be able to download to Vyrso when they could not download to Logos, which is why I had you look into Vyrso. This may be explained by the 2.1x release of Vyrso over the 2.0x release of Logos. [The Logos 2.1x release was rejected by Apple and the developers are working on a new version with the corrections needed by Apple].
In case you don't know, I am not a Logos employee… Just a volunteer forum user. I will try to contact someone about the download issue in general… there has been an increasing amount of posts similar to this one. I hope that it was a bug eliminated in the 2.1x builds, but I am not sure about that.
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A double "Thank you!" to you, then, Alabama!
I do appreciate your help! I hope the new Logos app is approved soon and we will see if that helps.
I followed your suggestion and played around with the settings of the Vyrso app (recent, title, etc). It still does not show those resources. Thus, I cannot tell whether they would download in Vyrso while they refuse to in Logos. Strange. I would understand it better if ALL of the books from set were to not download. But when Volumes !-5 7-12 and 15 will download while the others do not, it seems surpassingly odd.
Thanks, again, for your help and advice! I appreciate all of the time you took to help out!
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Stephen Stanley said:
I would understand it better if ALL of the books from set were to not download. But when Volumes !-5 7-12 and 15 will download while the others do not, it seems surpassingly odd.
For what its worth, any book that you can view on the mobile app should be able to be downloaded, unless it is a free item that you don't own a license to. There should be no resource which you own which would be available to be viewed, but unavailable to be downloaded.
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