BUGS and other comments: beta 6

Just to confirm: I see the same. (Windows 7 Home Edition, 32 bit (Windows 6.1 Build 7601 Service Pack 1) i.e. lack the Community Notes indicator in the text and filter option

Rosie Perera said:

I cannot reproduce what you two are seeing. I am getting the Community Notes section of the VF menu and the green speech bubble flags to indicate that there's a community note:

EDIT: Seems no other FV change shipped with Beta 6. 

Still, the open question is why some user's VF menu shows Community Notes and others not. /EDIT

 (have checked: seeing VF at all, turning VF on and off in the menu all works)

(EDITED out one sentence)

But how, what triggers this? 

Graham Criddle said:

NB.Mick said:

it seems the inability to see the "Search Results" FV and the Community Notes Indicator are related.

Like Andrew, I can see all of the community notes indicators but not the search results filter which Rosie can see

hmmm. This is strange.

@Logos:

I just want to highlight that the interim discussion of potential other VF changes shouldn't detract from the problem reported by MJ:

MJ. Smith said:

While I can read and create community notes:

1. no flags for notes appear in the text
2. no option for community notes appear in the filters

This problem exists as well on my machine. So far, Logos has not commented on this at all.

Is this a known issue? Do you know the circumstances that lead to this bug?

Is this something you need information on (such as logs - maybe covering the same sequence of steps executed by people who can see the note indicators and those who don't?) to find out about why this happens?

I think we are willing to help improve Logos by giving you the info you need to fix such things, but right now I'm a bit at a loss - do users affected by this need to do something with their machine (reinstall .NET or whatever), do we just need to wait for beta 7 or is this something you need info on - and which?

Bradley Grainger (Logos) said:

NB.Mick said:

Is this a known issue? Do you know the circumstances that lead to this bug?

We are aware of the bug report and are investigating the problem. (Sorry for no feedback so far. FYI, I just added it to the Known Issues list.)

Please upload your "Logos Log Files\Logos4Error.log" file (if you have one), in case it contains clues as to what might be causing the problem. (We don't need the other logs.)

Thanks Bradley!

Bradley Grainger (Logos) said:

NB.Mick said:

Bradley Grainger (Logos) said:

Please upload your "Logos Log Files\Logos4Error.log" file (if you have one), in case it contains clues as to what might be causing the problem. (We don't need the other logs.)

Thanks Bradley!

In your first post on this thread, you said you have the same problem. Do you still experience the problem? Do you have a Logos4Error.log file? If so, please post it here.

I have three of them, see attached (when I first saw you post and answered, I was not at my Logos machine). The problem still exists. This time, I observed the logfile folder during startup and saw that the error came up during Logos-bootup - prior to me opening a resource or the Community Notes. It says "Retrieving the list of groups for user ID 651397 failed." and the detailed stuff starts with "Response JSON could not be deserialized to AccountServices.Models.Groups.GroupCollectionDto: Error deserializing"

5557.Logos4Error.today.zip

8306.Logos4Error.yesterday.zip

hope this helps.

Bradley Grainger (Logos) said:

Thanks, this is helpful.

You appear to be a member of a Faithlife Group that has a type of "Discussion Topic". Unfortunately, this is causing a problem with Community Notes in Logos 4.

We'll fix it for the next beta. In the meantime, you could: a) leave that group, or b) ask a group admin to change its type to something else (e.g., General).

Bradley, thank you so much. 

I can confirm that leaving two Faithlife groups with type "Discussion Topic" and restarting Logos brought the Community Notes indicators as well as the Visual Filter menu section to turn these on and off.

Hope this will help others as well.