iPad does not sync notes

Steve - As long as you are using the same account info (and it sounds like you are), things should be syncing. You are connected to wifi?

I know that you wrote that all your apps are up to date… could you tell me what versions they are?

Thanks for the response. I am running 2.0.2.2368 on my iOS devices and 4.52.0.1957 on my PC

Graham Criddle

Hi Steve

How are you looking for the notefile on your PC?

through the file menu
looking for notes against particular resources
searching "My Content"
something else

Graham

a day later the the note file still is not available on my PC or iPhone.

Following up with what Graham asked… when you say the "note file" isn't available… do you really mean the note isn't available, or do you mean the file itself? Did you create a new file on the iPad, or just a new note?

Also, have you checked the Vyrso app on your iPad to see if the note/file is there? Have you killed the Logos app yet? Restarted the iPad?

I created a new note file on the iPad. In this case, I called it "Grudem - Systematic Theology". I have "force quit" the Logos app, but I have not restarted the iPad. I have restarted Logos on the PC several times.

I have "force quit" the Logos app, but I have not restarted the iPad.

Try restarting the iPad, although I think a "force quit" (by pressing the minus symbol on the app) should have cleared things up.

Have you tried the Vyrso app yet?

Are other highlights coming through? If so, have you tried to create a new file without a hyphen?

Graham Criddle

I created a new note file on the iPad. In this case, I called it "Grudem - Systematic Theology"

I just created a new notefile on my iPad with the same name

I used it to highlight a portion of a book.

I then went to my PC, opened the same book to the same place and the note was there. So there is nothing about the name of the note file which is causing the problem.

If you go to your PC, and open the resource to the same place as on the iPad do you see any highlighting at all?

Graham

Steve,

I've checked the server logs and your iPad is indeed failing to sync notes properly. I'm not sure the cause at the moment, but I'll post on this thread when I get more info.

Thanks,
Mitch

Thank you . . . and just so you know. My iPhone seems to be in the same camp . . .while Vyrso on both seem to work just fine.

Thanks Steve, I see the same errors with your iPhone.

When you can will try to modify one of those notes on your iPhone or iPad again so that it attempts to sync? I've got some more detailed logging that I'd like to check.

I just added a highlight via my iPad

I just added a highlight via my iPad

ok Steve, I've got what I need and the iOS team has created a bug case. Thanks for your help! Hopefully we can get it all squared away soon

Mitch, Any update? Now Vyrso does not seem to be syncing either.

Thanks!

Mitch, Any update? Now Vyrso does not seem to be syncing either.

Thanks!

Looks they are working on the problem, though it seems to be a bit perplexing. Can you send your log info (tap on Send Support Info in
the About view), so we can see what is showing up there?

Maxine Blackwell

I am having the same problem since installing the latest update. My notes were sychronizing fine between my PC (where I create my notes on Logos) and my IPad which I use at church until the last update (in approximately February?). Now I cannot get the notes to sync and have tried everything that I could think of. I read this chain and am having the exact same problems as Mitch. Vyrso is not syncing for me either. Very frustrating. If there is a 'fix' to this problem, I would love to know what it is.