As of yesterday Logos will not open on my IPad. I have turned the IPad off and on with no change. The logos logo shows up for about 30 seconds and then the application closes. There are no updates available. I'd appreciate any advice that might be offered. Thanks
Gerard -
If you don't have many downloaded resources, you could try deleting the app and reinstalling.
If that doesn't work, can you give a screen shot of what the app is doing before it closes?
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Thanks- that worked.
Glad to help. [:)]
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I'm having the same problem, and it didn't work for me.
I'm afraid it didn't completely work for me either. I am able to open the application but it crashes after about a minute if I'm connected to the Internet. Another thread indicates this problem is being experienced by other users who appear to be awaiting an update to fix the problem.
Gerard - Some questions for you:
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Thanks for your continued interest in regards to this problem.
Gerard - Two things to try:
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A third thing (if the others don't work):
How large is your note file? The note file is named notes.db. On Mac, the path is: Library > Application Support > Logos 4 > Documents > [Random] > Documents > Notes > notes.db
Perhaps you will be able to find it similarly on the PC.
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Thanks
You have a very large note file database. I have one last question for you... Can you find out how large your Logos app is (you will find that in the iOS settings under General > Usage)? Write down the file size, then play with your app through 5-6 crashes and return to settings to see how large the app is.
After we figure that out, we should probably have you send logs to logos.
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The file size stated at 122 mb and after six crashes it was 123mb.
As dumb as this may sound, I think it is just gasping for air at trying to download your note file. Much earlier in the beta testing, I had a similar issue with crashes. Once the app finally finished downloading the note file, everything was good to go. It seems like you are still a long way off from finishing (the application itself is about 80MB). I will send an email to Logos, but you should probably send logs. You will find this in the mobile app under the path: More > About > Send Support Info
This will open an email form. Make sure you put "Large Note File Crash?" in the subject line. It would probably be good to include your note.db file size as well.
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Thanks again for your help. I will send the logs.