We need to renew our online license, and have been trying for 8 days, but we always get a error message. What do we need to do to solve this problem, short of not using proclaim software any longer?
At which point are you seeing the error message? Attaching your log files to a reply to this thread will help us diagnose the issue.
Mac:
Windows:
7510.ProclaimError.log
The point I get the message is at the end, after I hit submit to finish the transaction.
Program Version: 1.5 (1.05.0.0009)Windows Version: 6.1.7601.65536Time: 2012-05-27 07:13:41 -06:00 (2012-05-27T13:13:41Z)Installed memory: 2,038 MBInstall path: C:\Users\Kinnards\AppData\Local\Apps\2.0\G710AV7K.E2G\HLXM0ML7.OHO\proc..tion_c830e69472a2fd73_0001.0005_e2a9fc4093212e7e\Proclaim.exeFree install space: 193,692 MBTemp path: C:\Users\Kinnards\AppData\Local\Temp\Free temp space: 193,692 MBProgram Version: 1.5 (1.05.0.0009)Time: 2012-05-27 07:13:41 -06:00 (2012-05-27T13:13:41Z)Error handling response (GET http://proclaimservices.logos.com/v1/media/653c0a64-006b-4655-9345-c26333411768.jpg).System.Net.WebException: The operation has timed out at System.Net.HttpWebRequest.GetResponse() at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse) at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request) at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)Program Version: 1.5 (1.05.0.0009)Time: 2012-05-27 07:13:43 -06:00 (2012-05-27T13:13:43Z)Error handling response (GET http://proclaimservices.logos.com/v1/media/079369f3-aa84-46e6-912e-be021de9cc39.jpg).System.Net.WebException: The operation has timed out
I don't believe the pasted log messages are related. Please try these steps
2012-05-30 23:28:25.0965 1 Info OurApp Starting application (1.5, version 1.05.0.0011) at 4.537 seconds.2012-05-30 23:28:38.9713 1 Info UserManager Opening UserManager in C:\Users\Kinnards\AppData\Local\Proclaim\Users.2012-05-30 23:28:47.0028 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Users\UserManager.db2012-05-30 23:28:53.6291 1 Info OurApp Showing startup window Logos.Proclaim.StartupWindow at 33.071 seconds.2012-05-30 23:28:53.6571 1 Info AppModel App is now idle.2012-05-30 23:28:54.0562 1 Info ElementUtility Couldn't find focusable item; focus unchanged.2012-05-30 23:28:55.4362 1 Info AppStartupModel User cookie verification succeeded.2012-05-30 23:28:56.0663 1 Info ProclaimServices Initializing ProclaimServices. (Data Folder = C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d)2012-05-30 23:28:56.0853 1 Info ProclaimServices (Timed) Creating online application preferences.2012-05-30 23:28:56.1043 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\OnlinePreferencesManager.2012-05-30 23:28:56.3983 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\OnlinePreferencesManager\PreferencesManager.db2012-05-30 23:28:56.4343 1 Info ProclaimServices (347ms) Creating online application preferences.2012-05-30 23:28:56.4603 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LocalApplicationPreferencesManager.2012-05-30 23:28:56.5723 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LocalApplicationPreferencesManager\PreferencesManager.db2012-05-30 23:28:56.5723 1 Info ProclaimServices (Timed) Creating license manager.2012-05-30 23:28:56.5803 1 Info ClientLicenseManager Opening LicenseManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LicenseManager.2012-05-30 23:28:56.6063 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LicenseManager\LicenseManager.db2012-05-30 23:28:56.6063 1 Info ProclaimServices (31ms) Creating license manager.2012-05-30 23:28:56.6083 1 Info ProclaimServices (Timed) Creating media manager.2012-05-30 23:28:56.8523 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\MediaManager\MediaManager.db2012-05-30 23:28:56.8523 1 Info ProclaimServices (245ms) Creating media manager.2012-05-30 23:28:56.8523 1 Info ProclaimServices (Timed) Creating presentation manager.2012-05-30 23:28:56.8523 1 Info PresentationManager Opening PresentationManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\PresentationManager.2012-05-30 23:28:56.9523 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\PresentationManager\PresentationManager.db2012-05-30 23:28:56.9693 1 Info ProclaimServices (115ms) Creating presentation manager.2012-05-30 23:28:56.9693 1 Info ProclaimServices (Timed) Creating slide cache manager.2012-05-30 23:28:56.9913 1 Info SlideCacheManager Opening SlideCacheManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\SlideCacheManager.2012-05-30 23:28:57.0533 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\SlideCacheManager\SlideCacheManager.db2012-05-30 23:28:57.0533 1 Info SlideCacheManager (Timed) Expiring slide cache.2012-05-30 23:28:57.0833 1 Info SlideCacheManager Removed 0 records2012-05-30 23:28:57.0833 1 Info SlideCacheManager (27ms) Expiring slide cache.2012-05-30 23:28:57.0833 1 Info ProclaimServices (110ms) Creating slide cache manager.2012-05-30 23:28:57.0833 1 Info ProclaimServices (Timed) Creating TouchPoints Database manager2012-05-30 23:28:57.1193 1 Info TouchPointsManager Opening TouchPointsManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\TouchPointsManager.2012-05-30 23:28:57.1743 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\TouchPointsManager\TouchPointsManager.db2012-05-30 23:28:57.1743 1 Info ProclaimServices (90ms) Creating TouchPoints Database manager2012-05-30 23:28:57.1983 1 Info ProclaimServices (Timed) Creating upload manager.2012-05-30 23:28:57.2303 1 Info UploadManager Opening UploadManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\UploadManager.2012-05-30 23:28:57.3034 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\UploadManager\UploadManager.db2012-05-30 23:28:57.3034 1 Info ProclaimServices (108ms) Creating upload manager.2012-05-30 23:28:57.3714 1 Info SyncManager Adding sync client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])2012-05-30 23:28:57.3754 1 Info SyncManager Adding sync client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])2012-05-30 23:28:57.3754 1 Info SyncManager Starting sync manager thread.2012-05-30 23:28:57.3754 18 Info SyncManager Sync manager thread started.2012-05-30 23:28:57.3884 18 Info SyncManager (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])2012-05-30 23:28:57.5094 19 Info AppStartupModel (Timed) Updating stock media.2012-05-30 23:28:58.9094 18 Info SyncClient New last known milestones: {"permissionMilestone":"4","itemMilestone":"187560"}2012-05-30 23:28:58.9094 18 Info SyncManager (1527ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])2012-05-30 23:28:58.9094 18 Info SyncManager (Timed) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])2012-05-30 23:28:59.9575 18 Info SyncClient New last known milestones: {"permissionMilestone":"4","itemMilestone":"2394225"}2012-05-30 23:28:59.9575 18 Info SyncManager (1042ms) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])2012-05-30 23:29:00.2025 19 Info AppStartupModel (2694ms) Updating stock media.2012-05-30 23:29:00.2025 19 Info AppStartupModel (Timed) Updating licenses.2012-05-30 23:29:00.6075 19 Info AppStartupModel (400ms) Updating licenses.2012-05-30 23:29:00.6075 1 Info AppModel App is no longer idle.2012-05-30 23:29:02.7617 1 Info ServiceItemViewModel Service item 'LOGO' regenerating slides now.2012-05-30 23:29:02.7977 1 Info ServiceItemViewModel Service item 'Mission work' regenerating slides now.2012-05-30 23:29:02.7977 1 Info ServiceItemViewModel Service item 'Small Group' regenerating slides now.2012-05-30 23:29:02.8107 1 Info ServiceItemViewModel Service item 'The Heart of Worship 127' regenerating slides now.2012-05-30 23:29:02.8107 1 Info ServiceItemViewModel Service item 'Invitation' regenerating slides now.2012-05-30 23:29:02.8107 1 Info ServiceItemViewModel Service item 'Taking a Stand_Standing out_Gen 6 (9-22)' regenerating slides now.2012-05-30 23:29:02.8367 1 Info ServiceItemViewModel Service item 'RightNow-Noah_-_Stepping_out_on_Faith_with_Teaching_by_Chris_Seay' regenerating slides now.2012-05-30 23:29:02.9057 1 Info ServiceItemViewModel Service item 'Genesis 6:9–22' regenerating slides now.2012-05-30 23:29:02.9057 1 Info ServiceItemViewModel Service item 'Special Music' regenerating slides now.2012-05-30 23:29:02.9057 1 Info ServiceItemViewModel Service item 'Offering' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item '91357_Oh_Our_Lord_III' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 4' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 3' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 2' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 1' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'Pastor Time' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'It Is Well with My Soul 719' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'I Will Follow 21201_ppt' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'Raymond and Denorah Ford Baptism Video' regenerating slides now.2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'DJ Ford Baptism Video' regenerating slides now.2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Nikki Ford Baptism Video' regenerating slides now.2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Janice Ford Baptism Video' regenerating slides now.2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Announcements' regenerating slides now.2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Rock of Ages 126' regenerating slides now.2012-05-30 23:29:02.9457 1 Info ServiceItemViewModel Service item 'Web Site' regenerating slides now.2012-05-30 23:29:02.9457 1 Info ServiceItemViewModel Service item 'Sermon CD' regenerating slides now.2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Budget need' regenerating slides now.2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Paisley - Phones Off' regenerating slides now.2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Follow Along' regenerating slides now.2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Children restroom' regenerating slides now.2012-05-30 23:29:03.0047 1 Info ServiceItemViewModel Service item 'Nursery' regenerating slides now.2012-05-30 23:29:03.0047 1 Info ServiceItemViewModel Service item 'Welcome' regenerating slides now.2012-05-30 23:29:08.1340 1 Info AppStartupModel Startup completed, showing Completed now.2012-05-30 23:29:09.2670 1 Info ServiceItemViewModel Service item 'Small Group' regenerating slides now.2012-05-30 23:29:09.2670 1 Info ServiceItemViewModel Service item 'Mission work' regenerating slides now.2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'LOGO' regenerating slides now.2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'Invitation' regenerating slides now.2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'The Heart of Worship 127' regenerating slides now.2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'Genesis 6:9–22' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'RightNow-Noah_-_Stepping_out_on_Faith_with_Teaching_by_Chris_Seay' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Taking a Stand_Standing out_Gen 6 (9-22)' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Offering' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Special Music' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 4' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 2' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 3' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item '91357_Oh_Our_Lord_III' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Pastor Time' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 1' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'It Is Well with My Soul 719' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'DJ Ford Baptism Video' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Raymond and Denorah Ford Baptism Video' regenerating slides now.2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'I Will Follow 21201_ppt' regenerating slides now.2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Janice Ford Baptism Video' regenerating slides now.2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Nikki Ford Baptism Video' regenerating slides now.2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Announcements' regenerating slides now.2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Budget need' regenerating slides now.2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Welcome' regenerating slides now.2012-05-30 23:29:12.6742 1 Info ServiceItemViewModel Service item 'Nursery' regenerating slides now.2012-05-30 23:29:12.6742 1 Info ServiceItemViewModel Service item 'Children restroom' regenerating slides now.2012-05-30 23:29:12.6742 1 Info ServiceItemViewModel Service item 'Follow Along' regenerating slides now.2012-05-30 23:29:12.6772 1 Info ServiceItemViewModel Service item 'Paisley - Phones Off' regenerating slides now.2012-05-30 23:29:12.6772 1 Info ServiceItemViewModel Service item 'Web Site' regenerating slides now.2012-05-30 23:29:12.6772 1 Info ServiceItemViewModel Service item 'Rock of Ages 126' regenerating slides now.2012-05-30 23:30:15.5198 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.2012-05-30 23:32:40.1311 1 Error ShoppingCartWizardScreenViewModel Error encountered purchasing quote AccountServices.Models.Purchasing.QuoteDto - BadRequest2012-05-30 23:33:46.2689 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.2012-05-30 23:35:26.1646 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
Thanks for the log file. I have credited your group a free 1 month on air license while we work through this issue. I'll be following up with you privately over email.
