BUG: Sync of notes from Laptop to iOS (Logos and Vyrso)

Hello Armin,

What resource are you doing this in? After making the change in Logos 4 how long are you waiting before manually highlighting other text in the Vyrso app?

Hi Tommy,

This is happening in all resources. Just now, I tried it in the NIV'84 and in the book "Speaking of Jesus". The NIV text should show highlights from the notes file "Solid Colors" and notes from a file called "Matthew". The book  "Speaking of Jesus" should show highlights from the notes file "Solid Colors". Previous highlights and notes are shows, just not the ones I added in the last few days.

I do make sure that the iOS app (i.e., Logos and Vyrso) is running long enough to sync the notes, i.e., the spinning wheel at the top bar of the screen that indicates that iOS accesses the Internet stops spinning.

Armin

Hi Armin,

Judging whether or not the application has stopped syncing by seeing if the circle in the top of the app has stopped spinning is not necessarily accurate. I highlighted just a bit of text in L4 in the ESV, and it showed up in vyrso about 2 min later. I only highlighted 1 verse though. If you have a lot of highlights, or notes that create highlights (it seems you have over 9k in sync items, but that could be other items as well) the sync time will take more time. 

Please close the app from the multi-task bar at the bottom and restart the app. Give the app around 10min or so to finish syncing. I can't before sure how long it will actually take as some of this has to do with your WiFI speed, but as I said earlier the more items you have to sync the longer it will take. 

If you are still getting the issue, please indicate the exact verse(s) and book that should have highlights that do not, and what color it should be. 

Thank you.

Judging whether or not the application has stopped syncing by seeing if the circle in the top of the app has stopped spinning is not necessarily accurate. 

Good to know.

Please close the app from the multi-task bar at the bottom and restart the app. Give the app around 10min or so to finish syncing. I can't before sure how long it will actually take as some of this has to do with your WiFI speed, but as I said earlier the more items you have to sync the longer it will take. 

Unfortunately, even after 30 mins the problem still persists.

If you are still getting the issue, please indicate the exact verse(s) and book that should have highlights that do not, and what color it should be. 

I just used the book "Speaking of Jesus". Using Logos 4, I highlighted in this book in Yellow Solid Color the following sentence: We don’t trust Jesus with our salvation. So far, the highlight does not show up on my iPhone.

Thanks for your help.

Armin

Here is another example, this time using Logos for iOS: I highlighted Rev.1:1 (first part until ",") on my laptop using  Yellow Solid Color. After that I highlighted the word "must" in the same verse on my iPhone in Logos for iOS using Yellow Solid Color. After about 5 mins, both highlights were on the laptop and the iPhone.

However, when starting Vyrso and going to Rev. 1:1, neither the highlight added on my laptop nor the highlight added on my iPhone in Logos for iOS appears.

It looks to me that adding a highlight on the iOS device triggers a sync that would otherwise not take place.

Armin

It looks to me that adding a highlight on the iOS device triggers a sync that would otherwise not take place.

I concur that adding a highlight does indeed trigger a sync, but I have not experienced the same trouble with sync that you have.

Did you ever say what version of the app you are running? (there are new versions of both apps in the app store)

Did you ever say what version of the app you are running? (there are new versions of both apps in the app store)

I use the newest versions of the Logos iOS app, Faithlife and Vyrso.

Armin

I highlighted in this book in Yellow Solid Color the following sentence: We don’t trust Jesus with our salvation.

What page is this on?

Did you ever say what version of the app you are running? (there are new versions of both apps in the app store)

I use the newest versions of the Logos iOS app, Faithlife and Vyrso.

Armin

Hi Armin,

I've tried to reproduce this issue and cannot.  I have created notes/highlights in Vyrso, Logos, and Biblia (in iOS) as well as on Logos Desktop - all notes sync properly to every other app and device regardless of where I created them.

Can you check how large your notes.db file is on your Desktop machine?  If it's very large that could be what's causing this issue.

I highlighted in this book in Yellow Solid Color the following sentence: We don’t trust Jesus with our salvation.

 

What page is this on?

I don't think the resource "Speaking of Jesus" has any page numbers. But if you use "control+f" and then enter "We don’t trust Jesus with our salvation" you should find it.

Armin

Hi Kevin,

Thanks for looking into this. My noes.db file is 15.2MB.

I noticed this morning the following: I updates a commentary resource on Logos on iOS. Then, the highlighting of the passage in Rev.1:1 suddenly appeared in my NIV.

But unfortunately, the highlighting in the resource "Speaking of Jesus" is still not there.

Armin

Here is another update: After waiting  for several days for Vyrso showing the highlighting in Rev.1:1, still nothing happened. I then added a highlight in Rev.1:2 in Vyrso and within 2 mins the highlighting in Rev.1:1 appeared in Vyrso as well.

From all the testing I conclude that in some weird situations (and I unfortunately seem to have one of them), a change in a notes file in Logos 4 on Windows does not trigger a sync with the iOS applications. The sync only starts if there is also a change in the notes file on the iOS application.

Armin 

Tommy/Kevin,

Any more thoughts on this problem?

Armin

Hi Logos,

Any way how I can help you track down this bug?

Armin

Hi Armin,

Did you see Kevin's request that you check the size of your notes.db file? Do you know where that is? If not I can point you to it. 

Did you see Kevin's request that you check the size of your notes.db file?

He already answered and it doesn't look like its the issue:

Hi Logos,

Any way how I can help you track down this bug?

Armin

Hi Armin,

Unfortunately I am unable to replicate the issue so I will forward this thread to someone on the server team who might be able to help.

Thanks, Kevin, for forwarding this problem. From all my observations, it looks like an issue of triggering a sync of notes files. Unless I change something on Vyrso or Logos for iOS, the notes that were inserted on Logos 4 on Windows and that were successfully synced to your servers, do not sync with Vyrso/Logos for iOS.

Armin

Kevin,

I hoped that V.3 would fix the sync issue. Unfortunately, it still does not work for me. Do you mind letting the developers know?

Thanks!

Armin

Kevin,

I hoped that V.3 would fix the sync issue. Unfortunately, it still does not work for me. Do you mind letting the developers know?

Thanks!

Armin

Armin,

I apologize this is still an issue but I am unable to reproduce it.  Normally there will be a delay of up to 10 minutes before new notes created on the Logos Desktop sync to iOS apps, but that also assumes that Logos Desktop has already synced to our servers.  If you are steadily creating new notes in a resource with Logos Desktop, those notes won't sync until Logos is idle for a few minutes.  In other words, it might take 15-20 minutes for those notes to eventually appear on iOS.

Please try these steps:

1. Create a new note on Logos desktop, then click on the Sync icon (the two circular arrows at the top right) to force a sync.
2. If Logos on iOS is running, close it and run a force quit, then reopen it - this will force a sync.

Depending on the number of notes in your resource and how many words there are in each note, it still might take a bit for them to appear on iOS.  If the above steps don't work for you please let us know.  Thanks!

Hi Kevin,

Thanks so much for your detailed reply. I followed your steps but unfortunately, the note or highlight still does not appear on my iPhone.

Any note or highlight that I add on the desktop only appears on the iPhone once I also add or edit a note on the iPhone.

Armin

Hi Kevin,

I am trying to keep this issue "alive" as it really starts annoying me. I now regularly use the workaround of adding a blank " " to a notes file on my iPhone as this change to the file on my iPhone seems to trigger a sync with your servers so that the notes from my desktop get on my iPhone. However, I now discovered that this only syncs over the notes that were added to a "Reference" and not the notes that were added to a "Selection".  So only some of the notes get synced over. 

This does not seem to be only an issue on my iPhone, it also happens on the iPad. It is the case with all three iOS apps (Logos, Faithlife, Vyrso).

Can you not just use one of my notes files (e.g., the notes file called "Luke") and give it a try?

Armin

Hi Kevin,

I am trying to keep this issue "alive" as it really starts annoying me. I now regularly use the workaround of adding a blank " " to a notes file on my iPhone as this change to the file on my iPhone seems to trigger a sync with your servers so that the notes from my desktop get on my iPhone. However, I now discovered that this only syncs over the notes that were added to a "Reference" and not the notes that were added to a "Selection".  So only some of the notes get synced over. 

This does not seem to be only an issue on my iPhone, it also happens on the iPad. It is the case with all three iOS apps (Logos, Faithlife, Vyrso).

Can you not just use one of my notes files (e.g., the notes file called "Luke") and give it a try?

Armin

Hi Armin,

I have escalated this issue to the server team and will follow up with you tomorrow.  All signs are pointing to a possible issue on the server side.

-kevin

Thanks so much, Kevin. I really appreciate your efforts to get this resolved.

Armin

Thanks so much, Kevin. I really appreciate your efforts to get this resolved.

Armin

Hi Armin,

Thanks for being so patient.  I apologize that solving this apparently simple issue has been more difficult than expected.

Our best database admin looked closely at your account for nearly an hour today (as I watched).  It appears that the notes sync issue started on June 12th, long before the iOS 3.x release.  As a result, we don't dare proceed with any custom database modifications concerning your data until you can perform a fresh install (not an upgrade) of the latest 3.0.2 versions of the iOS Reader Suite.  

As the next step, please completely delete every Logos application you might be running on any of your mobile devices.  I know this is troublesome, especially if you have many downloaded resources, but we desire to solve the issue you are experiencing and don't want to manipulate any data you might have stored on our servers until this step is taken.

The latest 3.0.2 releases of Vyrso, Biblia and Faithlife Study Bible are now available on the App store - but please completely delete your applications first.  Logos 3.0.2 is not yet available but should be soon.

Thanks Armin!

-kevin

Hi Kevin,

Thanks for spending time on my case. Please also pass on my thanks to you DB guy.

I deleted all your apps from my iPhone and re-installed them. So far, no notes or highlights have appeared at all.

If I select a text passage on the iPhone and want to add a note there on the iPhone, none of my note files are displayed in the section "Document". I only see there "default.notefilename". So it looks like no note files get synced over from your servers.

The same happens on Vyrso and Logos.

Armin

Hi Kevin,

Thanks for spending time on my case. Please also pass on my thanks to you DB guy.

I deleted all your apps from my iPhone and re-installed them. So far, no notes or highlights have appeared at all.

If I select a text passage on the iPhone and want to add a note there on the iPhone, none of my note files are displayed in the section "Document". I only see there "default.notefilename". So it looks like no note files get synced over from your servers.

The same happens on Vyrso and Logos.

Armin

Hi Armin,

Good news - we've finally discovered what is causing the issue, and it is affecting a few other customers as well (but they might not even have noticed).  In your case it's quite obvious because the issue happens when attempting to sync the very first batch of Notes.

The database team plans to implement a solution sometime tomorrow (if everything goes well).  I appreciate your patience through all of this!

thanks,
-kevin 

Hi Kevin,

This is really great news. I am so glad that you found the problem. It will be great to have all my notes sync across all computers and handhelds.

Armin

The database team plans to implement a solution sometime tomorrow (if everything goes well).  I appreciate your patience through all of this!

thanks,
-kevin 

Hi Kevin,

Are the DB guys still working on it?

Armin

Hi Kevin / Tommy,

Has there been any progress on this? So far, the issue does not seem to have been fixed.

Armin

Hi Kevin / Tommy,

Has there been any progress on this? So far, the issue does not seem to have been fixed.

Armin

Hi Armin,

I was on vacation last week but I'm catching up with things.  I'll ask the team this morning about it - I expected this would have been fixed over a week ago.

thanks,
-kevin 

Hi Kevin,

Hope that you had a good vacation and that you don't drown in work as you try to catch up.

Thanks for following up with your DB team. I really appreciate it and look forward to getting my notes synced across all my devices.

Armin

Hi Kevin,

Hope that you had a good vacation and that you don't drown in work as you try to catch up.

Thanks for following up with your DB team. I really appreciate it and look forward to getting my notes synced across all my devices.

Armin

I talked with the team yesterday and it appears that the problem is more complex than first thought.  Sorry that this has taken so long Armin, I'll keep you updated on this thread as I learn more.

-kevin

Hi Kevin,

Do you know if there has been any progress in resolving the sync issue?

Armin

Hi Kevin,

Do you know if there has been any progress in resolving the sync issue?

Armin

Hi Armin,

The dev team thinks they've finally got this issue resolved.  Could you please see if you can sync your notes properly by stopping and restarting Logos on your iPad?  Please let me know how it goes.

-kevin

Hi Kevin,

Thanks so much for the update. All notes downloaded. Great news! When I created a note in Vyrso, they synced to the desktop. But when I created a note on the desktop, synced with your servers, shut down Vyrso and restarted it, the note did not appear - at least at first. However, the last few attempts, it has worked. I will keep an eye on it but so far I am very happy with it. Thanks so much!

Armin

PS: Did you see my new problem with notes? http://community.logos.com/forums/t/55803.aspx

Hi Kevin,

Thanks so much for the update. All notes downloaded. Great news! When I created a note in Vyrso, they synced to the desktop. But when I created a note on the desktop, synced with your servers, shut down Vyrso and restarted it, the note did not appear - at least at first. However, the last few attempts, it has worked. I will keep an eye on it but so far I am very happy with it. Thanks so much!

Hi Armin,

That really is great news, and I'm happy it's now working again for you!  This was a complicated issue that has affected only a few dozen customers, many of which might not even realize the problem exists for them.  We might not have found the issue until much later without your help and persistence in describing the problem.

I will forward on the Faithlife issue with notes, but I'm on the mobile team and usually don't test web or desktop applications.  In any case I really appreciate your patience throughout all of this... quite amazing.

thanks,
-kevin 

Hi Kevin,

After some more testing, my confidence that the bug is fixed is now so high that I started downloading my resources again on my iPhone. As I am just getting ready for a long flight, so I am very happy about this.

Once a bug annoys me enough, I get pretty persistent. You might have noticed that. [:D]  But let me add my thanks: You have done a superb job at your end. My previous support experiences were not quite as good. I really appreciate what you have done over the last few weeks to get this resolved. 

Armin

I can hear the Angels singing. [:)]