4.5c Beta 4 Crash
Using opentext and sentence diagram on Jude 1-4 when program crashed
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Concur Logos4Error.log shows a crash; wonder about corresponding Logos4.log diagnostic file ?
Please enable diagnostic logging, restart Mac, launch Logos 4.5c Beta 4, then repeat using sentence diagram on Jude 1-4. If Logos 4 Mac crashes again, then compress files in Logging folder and attach to a forum reply.
Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.
- the applescript application uses the terminal commands in wiki => http://wiki.logos.com/Diagnostic_Logging#Mac
Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages. To diagnose Logos 4 Mac not responding at all, console messages could be helpful.
Keep Smiling [:)]
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This crash is repeatable and it happens when scrolling up and down in opentext.
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Thus far, I have been unable to reproduce the issue. Which OpenText resource are you using? Are there any other panels besides the resource and sentence diagram panels open? Is the sentence diagram panel floating or docked? What OS is your machine running?
As KS4J indicated, and especially true if I can't reproduce the issue, it would be very useful to have your diagnostic log files. If the crash also produces a 'report to apple' dialog, it would also be helpful to see that.
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Tonya,
I'm using OSX 10.74 The log that is above was done by holding down the command key down until the sign in screen appeared. However it seem to crash every time I scroll the OpenText.org Syntactically Analyzed Greek New Testament: Clause Analysis. I had two tabs open and they both were docked in different panels. The opentext and the sentence diagram were open when crash occurred. For some reason I am unable to attach compressed file (crash and console file), but here is the crash log and I will see if I can attach console file or maybe I can email it to you.
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Lewis Harper said:
The log that is above was done by holding down the command key down until the sign in screen appeared.
Hmm...now I'm puzzled. The error log is created whenever an error is caught, regardless of whether or not diagnostic logging is turned on. If logging is enabled, you should have also had a Logos4.log file as well.
At any rate, it looks like one of the developers has already noted and fixed the issue (which should be included in the next update.) Which is probably why I couldn't reproduce the issue in the first place. [:P] Thanks!
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This issue should be fixed in the next program update.
Mac Developer
Faithlife0 -
Thanks Martin,
Looking forward for the fix and the next update.
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Lewis Harper said:
Thanks Martin,
Looking forward for the fix and the next update.
Wonder if crash repeats using Logos 4.5c Release Candidate 1 (4.53.0.2254) ?
Thread => 4.5c Release Candidate 1 (4.53.0.2254) available
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