I have logos 4 and I went to use it on a computer I haven't used in a while and it ran through an update and now when I try to run logos it crashes. It gives no reason it just says quit unexpectedly.
Oh and I'm running windows vista
Hi NYSERVANT,
Can you post logs of the crash? Instructions can be found here www.logos.com/support/windows/L4/logging.
Thank you.
Program Version: 4.5c SR-1 (4.53.0.2270)
Windows Version: 6.0.6002.131072
Time: 2012-07-06 21:58:30 -04:00 (2012-07-07T01:58:30Z)
Installed memory: 3,061 MB
Install path: C:\Users\solimine laptop\AppData\Local\Logos4\System\Logos4.exe
Free install space: 128,445 MB
Data path: C:\Users\solimine laptop\AppData\Local\Logos4\Data\ynkrgl5n.fid
Free disk space: 128,445 MB
Temp path: C:\Users\solimine laptop\AppData\Local\Temp\
Free temp space: 128,445 MB
Error ID: 340
Error detail: SQLiteException: SQLite error
no such column: LastKnownItemMilestone
System.Data.SQLite.SQLiteException: SQLite error
at System.Data.SQLite.SQLite3.Prepare(SQLiteConnection cnn, String strSql, SQLiteStatement previous, UInt32 timeoutMS, String& strRemain)
at System.Data.SQLite.SQLiteCommand.BuildNextCommand()
at System.Data.SQLite.SQLiteCommand.GetStatement(Int32 index)
at System.Data.SQLite.SQLiteDataReader.NextResult()
at System.Data.SQLite.SQLiteDataReader..ctor(SQLiteCommand cmd, CommandBehavior behave)
at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery()
at Libronix.Utility.Data.Connector.ExecuteNonQuery(String strText, Object[] aobjParameterNamesAndValues)
at Libronix.Utility.Data.PoolableConnector.ExecuteNonQuery(String strText, Object[] aobjParameterNamesAndValues)
at Libronix.Utility.Data.PriorityConnector.ExecuteNonQuery(String text, Object[] parameterNamesAndValues)
at Libronix.DigitalLibrary.Documents.Notes.NotesManager.HighlightMigrator.CreateDocumentForPalette(String userLogosId, String paletteId, String paletteTitle, ReadOnlyCollection`1 markupInfos)
at Libronix.DigitalLibrary.Utility.HighlightMigrationManager.MigrateHighlightsForPalette(IVisualMarkupPalette palette)
at Libronix.DigitalLibrary.Utility.HighlightMigrationManager.MigrateHighlights()
at Libronix.DigitalLibrary.Utility.HighlightMigrationManager.MigrateHighlights(User user, DocumentManager documentManager, VisualMarkupManager visualMarkupManager)
at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.MigrateHighlights(User user)
at LDLS4.AppModel.AppStartupCallback.StartServices(Boolean bWorkingOnline, Action onFirstSyncFinished)
at LDLS4.AppStartupModel.<GetLicensesFromServer>b__3(GetLicensesResult result)
at LDLS4.WebServiceClient.<GetLicensesWork>d__3b.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution(Object unused)
at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at System.Windows.Application.Run()
at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
at LDLS4.OurApp.Main(String[] astrArgs)
That link doesn't tell you how to attach the file to a forum post as pasting the text takes too much space - seehttp://wiki.logos.com/Uploading_Logs
However, to fix your problem you need the current version 4.5c SR-2. Update by typing update now in the Command box or by restarting Logos.
See post below
That link doesn't tell you how to attach the file to a forum post as pasting the text takes too much space - see http://wiki.logos.com/Uploading_Logs
However, to fix your problem you need to update to the current version 4.5c SR-2 --> http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe
I'll be following up with you Offline with this issue.
Thanks,
What do you mean following up with me offline?
Email!
Did you try to update as I suggested?
I have the same problem. I updated to the version you recommended but still have mine crashing ever time I try to start it . I also have vista. The update did not fix the problem.
I can't update since it won't start
Here's the link I suggested for that very reason - http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe
Click, download and run Setup.
I have the same problem.
It may be crashing for a very different reason. Please upload logos4.log and logos4error.log after a crash as per http://wiki.logos.com/Diagnostic_Logging
Is this what you are referring to?
1321.Logos4Error.log8750.Logos4Crash.txt
You have the error log, but you are missing the logos4.log one.
Ok, I followed the steps and enabled logging. I then tried to start logos. Got the logs and have attached them here in zip format. Hope this is it.
3568.Logos4.zip
0523.Logos4Crash.zip
4743.Logos4Error.zip
I see you posted this problem earlier -> http://community.logos.com/forums/p/51756/380452.aspx
I'm sorry there was no resolution and can only recommend you get in touch with Logos Support.
Michael,
I emailed you Monday about this issue. Did you receive my email? If not I can send another one. The logs you've posted here indicate to me the issue will need more troubleshooting than can be done over email or the forums for Tech. Let me know if you got it, and I can email you again with further instructions.
Thank you,
Hi Tommy,
I got an email from Mike Bryant with Logos support.
I am dialoging with him. Thanks.
