Logos indexing stops when starting

When starting logos4 it will start to index as loading and I will get an error message that indexing has stopped. The software will continue to load and is functional but not sure indexing is complete.

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Dave Hooton

Welcome Tony & Lisa

We need to see some log files. Read this article --> http://wiki.logos.com/Diagnostic_Logging and upload the Logos4.log and logos4indexer.log as described.

Tony and Lisa Harris

https://community.logos.com/discussion/comment/391692#Comment_391692

58422.Logos4Indexer.log 6278.Logos4Indexer.log 6518.Logos4IndexerCrash.txt 1261.Logos4IndexerError.log

1401.Logos4.log

Hopefully I did this right.

Tony

Dave Hooton

https://community.logos.com/discussion/comment/392156#Comment_392156

Hopefully I did this right.

Yes.

Let's see if it is BITS related (Windows 7/Vista):-

Click Windows "Start" button

Type "services" in the Search bar and then click on "Services" at the top

In the list of services, double-click "Background Intelligent Transfer Service" and then click "Properties"

In the "Startup Type" list, select "Manual" and click "Apply"

Verify that the "Service status" is "Started"; if it is "stopped" click on the "Start" button.

Start a Command Prompt (type "cmd" and select "cmd.exe" as per "services" above) and type bitsadmin /reset

Note: do above from a Windows Administrator account.

Start L4.

Tony and Lisa Harris

https://community.logos.com/discussion/comment/392247#Comment_392247

"Background Intelligent Transfer Service" is not in the list of Services.

Dave Hooton

https://community.logos.com/discussion/comment/392345#Comment_392345

It should be present as it's the only way to get Windows Updates as well as Logos updates!

It may not be obvious when you first open Services

Click on Standard and then expand the Name column to get a better view

Tony and Lisa Harris

https://community.logos.com/discussion/comment/392618#Comment_392618

That is also part of the problem. I noticed I had a problem when I tried to update a book I had just purchased and it would not retrieve and install it. I checked again and ready every line in the Services list and it is not there. A month ago I had a problem with a virus that was locking my computr. Could it possibly have deleted the file?

If so, what would I need to do to get it back? Will I need to reinstall Windows 7 to get it striaghtened out?

Thanks

Dave Hooton

https://community.logos.com/discussion/comment/392720#Comment_392720

Go to

http://support.microsoft.com/search/default.aspx?mode=a&qid=119474

and type reinstall BITS as the query & choose one of the suggested phrases.

Unfortunately the Answers site is N/A at the time I tried it.

Dave Hooton

https://community.logos.com/discussion/comment/392720#Comment_392720

A month ago I had a problem with a virus that was locking my computr. Could it possibly have deleted the file?

You could try a system restore if you have a restore point that was taken BEFORE the virus lockout. If BITS cannot be reinstalled (and you don't have a complete system backup/image of your own) then you will have to do a repair reinstall of Windows 7 e.g. see http://www.sevenforums.com/tutorials/3413-repair-install.html