Please help: Logos is everywhere!
While Logos is open, and I'm working in other applications, dialog boxes from Logos popup over the active application.
There are no doubt lots of bugs in the Mac Logos app, but this one is the most annoying! Anyone have a fix?
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I also experience this almost daily. Is this a known issue that is just difficult to fix, or is this new to the devs?
"How soon are we broken on the soft pillow of ease! Adam in paradise was overcome, when Job on the dunghill was a conqueror."
THOMAS WATSON
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It's been there for more than two years. They always believe it's fixed, and we always tell them it's not.
Mac Pro (late 2013) OS 12.6.2
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It has never happened to me but then I don't have a Mac.
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I have never experienced this but then I always open L4Mac in its own workspace using Spaces.
Every blessing
Alan
iMac Retina 5K, 27": 3.6GHz 8-Core Intel Core i9; 16GB RAM;MacOS 10.15.5; 1TB SSD; Logos 8
MacBook Air 13.3": 1.8GHz; 4GB RAM; MacOS 10.13.6; 256GB SSD; Logos 8
iPad Pro 32GB WiFi iOS 13.5.1
iPhone 8+ 64GB iOS 13.5.1
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I can confirm this behaviour.
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Every time I open Logos on my Mac, then switch to another application while it boots up, a hover over pop-up box from my Logos home screen covers part of my active application when Logos nears boot up completion. I then need to switch to Logos, clear the pop-up box, then resume what I was doing in the other application. Nothing else seems to make it go away!
EDIT - This is what I typically see when I click to start Logos and then switch to another application. The Logos pop-up window intrudes over the other application's pane:
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For those of you that are seeing this bug:
What operating system are you running?
Do you have specific reproduction steps that always cause this issue?
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ASUS ProArt x570s Creator, AMD R9 5950x, HyperX 64gb 3600 RAM, ASUS Strix RTX 2080 ti
"The Unbelievable Work...believe it or not." Little children...Biblical prophecy is not Christianity's friend.
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Brisa Calderon said:
What operating system are you running?
I am running 10.8.2; I have seen it, however, on 10.7 builds. It happens more often on my iMac, which sometimes has a secondary monitor attached. I vaguely remember someone thinking that might have had something to do with it.
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I have experienced this continually too i always just make sure logos is hidden as i go to another app. I am using 10.7.5 and the latest beta. Which seems to have stopped the problem for me.
-Dan
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Brisa Calderon said:
What operating system are you running?
10.6.8
Brisa Calderon said:Do you have specific reproduction steps that always cause this issue?
Except for one or two cases long ago that have been fixed, it has always seemed very random to me.
That said, it's been many many months now since I saw a Logos popup on top of another program. Even within Logos, the 'sticky' ones have become much rarer, though I did catch this a month ago (I think I managed to get rid of it without restarting, eventually):
But most of the time now, it's 'just' normal popups that take several seconds more than they should to disappear. Better than having to restart, but it does waste time to have to sit waiting for them.
By this time, though, my absolutely worst popup annoyance is the Library popups. Please please please change it so that only the book covers give popups upon hovering. It's virtually impossible to work in the Library. There's always a popup on top of what you want to read.
Number two would be that note icon popups don't behave like footnote number popups.
Number three would be the fact that you can't drag in the lower right corner to resize, combined with the fact that some popups show up so long that the bottom is below the screen and can't be read.
Mac Pro (late 2013) OS 12.6.2
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Brisa Calderon said:
For those of you that are seeing this bug:
What operating system are you running?
Do you have specific reproduction steps that always cause this issue?
Hi Brisa,
I'm running OS 10.8.2.
I DO have multiple (2) screens running (a 23" Cinema Display and 15" Retina Laptop Display). This seems to happen when I initially open Logos and switch to another application as it loads. Many times this happens when I see that I have updates. I switch so as to maximize my time, then all of a sudden I have a descriptive popup.
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"How soon are we broken on the soft pillow of ease! Adam in paradise was overcome, when Job on the dunghill was a conqueror."
THOMAS WATSON
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I was continually experiencing this on my iMac until I starting using Logos on its own workspace and I haven't experienced the issues since.
Tony
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I just had another one:
This time I know what I did just before: I closed all. By the look of things, that's probably what I did last time as well. The interesting thing is that I didn't know I had a popup open. When I took the hand off the mouse in order to do an Opt-Cmd-W, I must have accidentally put and left the cursor on top of the tab or the shortcut for UBS4 (which was open at the time), thereby making a popup appear a split second before or after the various panels closed. I'm guessing that once the Close All command has been invoked, there is no more code available to close popups, so they just remain. Of course, there shouldn't be any popups at that stage, but it seems that the slower UI sometimes doesn't display them until it's too late for the faster engine behind it.
I'm also guessing this is essentially the cause for the other versions of the bug earlier in the thread as well. The cursor happens to hover over something that doesn't have time to display a popup until the OS has already started switching programs, and once it has, there is no Logos code to dismiss the popup, so it just stays there.
Does that sound plausible to those of you who know programming, or am I way out in the blue?
(This particular popup went away when I dragged the Library icon to cover the whole screen.)
Mac Pro (late 2013) OS 12.6.2
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I have now confirmed that this is repeatable: I deliberately put the cursor on top of the Lectionary tab just before hitting Opt-Cmd-W, and got a screen looking just like in my earlier screenshot.
Mac Pro (late 2013) OS 12.6.2
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Another way to replicate this is to have only one panel open and then use middle-click to close it. Putting the cursor over the tab opens a popup which doesn't go away when the middle-clicking closes the panel.
Mac Pro (late 2013) OS 12.6.2
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fgh said:
Another way to replicate this is to have only one panel open and then use middle-click to close it. Putting the cursor over the tab opens a popup which doesn't go away when the middle-clicking closes the panel.
Using Logos 4.6a Beta 4 on OS X 10.8.2, can replicate pop-up remaining on screen after middle mouse click. Moving mouse causes pop-up to disappear.
Keep Smiling [:)]
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fgh said:
These persistent popups belong on the Parity List, don't they?
Added Not yet Fixed reference to this thread => Feature Parity
- PC pop-ups disappear, but Mac has lingering pop-ups, which can appear in front of other applications
Keep Smiling [:)]
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I have reported yet another case of lingering popups in BUG: Another repeatable case of popups that don't go away.
Mac Pro (late 2013) OS 12.6.2
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fgh said:
I have now confirmed that this is repeatable: I deliberately put the cursor on top of the Lectionary tab just before hitting Opt-Cmd-W, and got a screen looking just like in my earlier screenshot.
As mentioned here: http://community.logos.com/forums/t/59602.aspx
I have been unable to reproduce this popup. If you find steps that reproduce the issue for you again (since from my understanding of the above thread it wasn't reproducible for you either), please let us know.
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No, I can't seem to replicate it either. Let's hope it's gone for good, and not just playing games with us.[:)]
But since we're at this thread, let me reiterate what I said on page 1:
fgh said:By this time, though, my absolutely worst popup annoyance is the Library popups. Please please please change it so that only the book covers give popups upon hovering. It's virtually impossible to work in the Library. There's always a popup on top of what you want to read.
Number two would be that note icon popups don't behave like footnote number popups.
Number three would be the fact that you can't drag in the lower right corner to resize, combined with the fact that some popups show up so long that the bottom is below the screen and can't be read.
Mac Pro (late 2013) OS 12.6.2
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I have Mac OS X Mountain Lion and I have occasionally had this to happen with Logos. This seems to happen at times in which Logos runs slow or becomes unresponsive on my computer. I have a Late 2011 model of a MacBook Pro with 2.5 GHz i7 Quad-core processor, 8 Gigs of Ram, and a 1GB video Card along with another half GB video card. This does not happen often though.
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I apologize for the delay in getting back to you on this thread.
fgh said:By this time, though, my absolutely worst popup annoyance is the Library popups. Please please please change it so that only the book covers give popups upon hovering. It's virtually impossible to work in the Library. There's always a popup on top of what you want to read.
I will pass this suggestion on to the Development department.
fgh said:Number two would be that note icon popups don't behave like footnote number popups.
Could you explain more specifically what you mean?
fgh said:combined with the fact that some popups show up so long that the bottom is below the screen and can't be read.
Do you have a specific example of this?
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Brisa Davis said:fgh said:
By this time, though, my absolutely worst popup annoyance is the Library popups. Please please please change it so that only the book covers give popups upon hovering. It's virtually impossible to work in the Library. There's always a popup on top of what you want to read.
I will pass this suggestion on to the Development department.
Thank you!
Brisa Davis said:fgh said:Number two would be that note icon popups don't behave like footnote number popups.
Could you explain more specifically what you mean?
If you see an interesting link in a footnote popup, you can click on the footnote number, and the popup becomes 'sticky', and allows you to hover on the link and see what it says.
If you see an interesting link in the popup when you hover on a note icon, you can't do that. There is no way to get it 'sticky'. You have to open the note file, and hover on the link from there.
This
- is inconsistent -- the note is also a footnote, just made by me instead of the author/editor/translator,
- takes considerably more time,
- uses considerably more computer power,
- takes up considerably more screen estate,
- makes notes considerably less useful, since most of the time you end up deciding that the link probably isn't worth the trouble of opening the note file,
- creates all sorts of additional problems, like changing what note file shows up the next time you try to use the right-click menu.
There are a number of threads complaining about this inconsistency, but I don't think Logos has ever commented on any of them.
Brisa Davis said:fgh said:combined with the fact that some popups show up so long that the bottom is below the screen and can't be read.
Do you have a specific example of this?
The most typical culprit is the ECF volumes, both in the Library popups, and in popups from links to them in other resources, but occasionally it happens with other books as well. Here's the first I found right now:
Here's another one from the following paragraph:
Here's an ECF volume in the Library, but it doesn't look at all like it has in the past:
The problem with the text being cut off is still there, but now there's suddenly a number of other problems as well:
- The font size has become much smaller (i e we've got a new "yet another font slider malfunction").
- The text is cut off even though there's plenty of room for the popup to increase upwards. In the past, all cut off popups I've seen have been top to bottom.
- Trying other volumes shows that the text can now be cut off even though there's plenty of space both above and below the popup.
When are you going to make popups [automatically and manually] resizable and movable? That would take care of a number of popup issues.
Furthermore, all Library popups now seem disabled when the Info is open. OK, I did want fewer popups, but I didn't say none.[:)] I do want them from the book cover. Now I'm having a hard time comparing the popup with the Info, which I needed for this post, and I will also have problems when I've selected several resources for tagging, and then want to see the info for one of them.
And then, of course, investigating this also made me find several resource specific popup issues.[:(] I'll go and write up a bug report about them, and add a link here later. EDIT: BUGS: Popup issues in the Catechism of the Catholic Church.
Mac Pro (late 2013) OS 12.6.2
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Brisa Davis said:fgh said:
By this time, though, my absolutely worst popup annoyance is the Library popups. Please please please change it so that only the book covers give popups upon hovering. It's virtually impossible to work in the Library. There's always a popup on top of what you want to read.
I will pass this suggestion on to the Development department.
I just realized there is a Uservoice suggestion for this: * Suggestion: Please change they way Book Info pop-ups work when looking in the Library. Wish I had any votes free... Those of you who do, please spare some for this.[:)]
Mac Pro (late 2013) OS 12.6.2
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Brisa Davis said:fgh said:
combined with the fact that some popups show up so long that the bottom is below the screen and can't be read.
Do you have a specific example of this?
I now seem to get these all the time. Two of several examples from today:
I can't remember ever getting this many before. In the past it's mainly been an ECF issue.
Mac Pro (late 2013) OS 12.6.2
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OK, I believe I've found the cause for the cut off popups in resources (not the ECF in the Library).
Popup with font slider two steps from the left:
Same popup with font slider two steps from the right (where I most often have it):
I had no idea it was that much that was cut off! More than half!
Yes, it's good that the font slider changes the font size in the popups as well, so that I can read them, but you really need to implement popups which automatically adjust the size to the content, and which have scroll bars and a 'draggable corner'.
Mac Pro (late 2013) OS 12.6.2
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Bump.
Mac Pro (late 2013) OS 12.6.2
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fgh said:
If you see an interesting link in a footnote popup, you can click on the footnote number, and the popup becomes 'sticky', and allows you to hover on the link and see what it says.
If you see an interesting link in the popup when you hover on a note icon, you can't do that. There is no way to get it 'sticky'. You have to open the note file, and hover on the link from there.
I will pass this suggestion on to the Development department.
fgh said:The problem with the text being cut off [in popups]
I was able to reproduce this issue when increasing the font scale. The font is truncated on Windows correctly occasionally, with an elipsis. It looks like an elipsis isn't used on Mac. I will report this to Development.
fgh said:[For popups in the Library] The font size has become much smaller (i e we've got a new "yet another font slider malfunction").
I am able to reproduce this issue on Mac. I will report this to Development.
fgh said:[For popups in the Library]
- The text is cut off even though there's plenty of room for the popup to increase upwards. In the past, all cut off popups I've seen have been top to bottom.
- Trying other volumes shows that the text can now be cut off even though there's plenty of space both above and below the popup.
The resource popups in the Library are meant as a preview, not as a full description. Popups in resources, however, should be using the full screen.
fgh said:Furthermore, all Library popups now seem disabled when the Info is open.
This has been by design since the Library popups were implemented. Development has decided that the popup is redundant when the resource information panel is open.
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