error during synchronization

Wouter -

Have you been having troubles with this just today, or has it been ongoing for a while? What version of OS & Logos are you using? Often the sync error is just down time on the Logos servers, but from time to time there are bugs.

FYI - It would be much easier for us if you just post the screen shot directly into the post by using the paperclip icon… [;)]

Wouter Van der Toorn said:

It is not just today... I've it already for a longer time.

Welcome [:D]

Wonder about attaching Logos4Error.log ?  Edit: other option is email Logos4Error.log file to Logos Technical Support.

Wiki has =>  http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac  The Logos4Error.log should have Errors whether diagnostic logging is enabled or not (default).

Keep Smiling [:)]

Wouter Van der Toorn said:

Here is the error log

Noticed a number of errors about Mono security authenitication failing.  Wonder about closing Logos 4 Mac, delete Mono keypairs, then launch Logos 4 Mac ? (copied from wiki - Mac Troubleshooting)

Optional: Delete keypairs in /Users/username/.config/.mono/keypairs (folder .config nominally hidden)

• Finder => Go menu => Go to Folder... => ~/.config/.mono (Go) => Delete keypairs

OR

1. Open Terminal (inside Utility folder in Applications)
2. rm -rf ~/.config/.mono/keypairs
3. Quit Terminal

OS X Lion note: by default, /Users/username/Library folder is hidden, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible

Keep Smiling [:)]

Wouter Van der Toorn said:

Hmmz, this doesn's really solve the problem...

Suggest contacting Logos Technical Support => http://www.logos.com/about/contact

With your permission, desktop can be shared to research what is not working.

Network connectivity and stability can also affect sync in Logos 4.

Keep Smiling [:)]