Missing Resources

I recently upgraded my scholars library Logos v3 to Scholars verson Logos v4. After downloading the books and many hours of updating and syncronization it seems to be working well. I am happy with the new layout although I miss a couple of the old features like Feverse Interlinears and the greek morphology mark up system. My problem is that I am mising a 7 resources that are shown on the Logos Bible Software comparison chart shown on Logos.com.

1. Fresh Ministry Illstrations 2. God Revelation & Authority 3. Ground For Gramar of Theology 4. Jesus and the Earth

5. Oxford Movement & Theology 6. Sempor Reforandum 7. Lexham LXX Parallel Alignment

Can you help me with this

Steve Caswell

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Bohuslav Wojnar

I recently upgraded my scholars library Logos v3 to Scholars verson Logos v4. After downloading the books and many hours of updating and syncronization it seems to be working well. I am happy with the new layout although I miss a couple of the old features like Feverse Interlinears and the greek morphology mark up system. My problem is that I am mising a 7 resources that are shown on the Logos Bible Software comparison chart shown on Logos.com.

1. Fresh Ministry Illstrations 2. God Revelation & Authority 3. Ground For Gramar of Theology 4. Jesus and the Earth

5. Oxford Movement & Theology 6. Sempor Reforandum 7. Lexham LXX Parallel Alignment

Can you help me with this

Steve Caswell

Except your #2 God Revelation and Authority, I also do not have those resources. I have a Platinum Package. It might be they are not yet ready to be distributed? I don't know, and if you are right that they are on the Comparison List of resources, we should have them.

EDIT: #3 Ground and Grammar of Theology, #4 Jesus and the Earth and #6 Sempor Ref. are listed only for the Portfolio Package :-(, so It clear why you do not have them.

EDIT2: #5 is part of the Platinum Package, so I should have that, but you shouldn't.

Dave Hooton

As these appear to be New titles I'm (also!) expecting they will be delivered shortly!

SteveF

Steve, I can only speak to #2

(If some of the following is already known to you, please excuse this).

# 2 God revelation and Authority previously appeared in L3 Scholar's "Gold" with the id# GODREVAUTH.lbxlls

It now appears in L4 as

LLS:42.100.23
2009-10-27T02:36:04Z

I do not know which "Level" your previous Scholars was. ie Scholars; Scholars Silver; Scholars Gold etc.

I still had this after the "cross-grade" from L3 Scholars Gold to L4 Scholars Gold LE .

And still have it after upgrading from L4 Scholars Gold LE to L4 Scholars Platinum LE.

If you are able, you might get into L3 and go into Tools/Library Management/Account Summary. It should show each resource unlocked at each level INCLUDING which ever "Scholars" L4 LE version you have "cross-graded" or "upgraded" too (cross-grade & upgrade are not the same thing - Logos admits this is confusing to many!)

IF it shows as unlocked on your "new" L4 LE resources, there should be a way for us to help you find it!

But unless you bought it separately, This resource was NOT in L3's Scholars or Scholars Silver (only in Scholars "Gold")

- signed,

Another concerned Steve

Steve Caswell

https://community.logos.com/discussion/comment/39173#Comment_39173

I have the basic scholars library. Before I cross graded to Logos 4 scholars library i noticed many new resources listed in the version 4 change over. In fact the Logos add for version 4 said that this was the case and ahowed all the new resources in their visual comparison chart. All the resources that I have cited are shown on this chart as being part of the standard scholars collection. I just need to know how to access them.

Steve Caswell

Rich DeRuiter

https://community.logos.com/discussion/comment/39661#Comment_39661

I have the basic scholars library. Before I cross graded to Logos 4 scholars library i noticed many new resources listed in the version 4 change over. In fact the Logos add for version 4 said that this was the case and ahowed all the new resources in their visual comparison chart. All the resources that I have cited are shown on this chart as being part of the standard scholars collection. I just need to know how to access them.

Steve Caswell

Several of the "New" resources aren't yet available. They are still being finished.

When they are finished they will be downloaded to your computer automatically (provided you don't prevent Logos from connecting to the internet).

Steve Caswell

https://community.logos.com/discussion/comment/39666#Comment_39666

How can I obtain the use of these books? How can they be unlocked and transefered across to Logos 4?

Do you have any suggestions?

Steve Caswell

https://community.logos.com/discussion/comment/39666#Comment_39666

Most of these books are currently available in Logos 3. In fact they are on my computer already. I have checked the Library resources on Logos version 3. All the resources are there in locked books except for Fresh Ministry Illustrations and the Lexham LXX Parallel Alignment tool. How can I obtain the use of these books? How can they be unlocked and transefered across to Logos 4? Do you have any suggestions? Steve Caswell

Rich DeRuiter

https://community.logos.com/discussion/comment/39682#Comment_39682

Most of these books are currently available in Logos 3. . . Do you have any suggestions? Steve Caswell

Try this. Type scan C:\Program Files\Libronix DLS\Resources into the Logos4 command bar. This should find them for you.

If it doesn't you'll need to contact Logos support.

Tommy Miller

https://community.logos.com/discussion/comment/39848#Comment_39848

Richard,

On a Vista, 64-bit system the command would be scan C:\Program Files (x86)\Libronix DLS\Resources, which seemingly did nothing for me. But I was wondering, does anyone know where the L4 resources are stored?

Stephen,

I have the Portfolio Edition and should also have resource #1 from your list, Fresh Ministry Illustrations. Alas, I do not. I suspect that this title (as given on the product comparison chart) is not the actual title of the resource. I cannot find "Fresh Ministry Illustrations" at all by search on the Logos Product Page, except as listed in the Packaged Product resources listings. It may be the name of a collection or another name for a particular resource. I have discovered that the marketing department does not always use the same name as the actual Logos product release. This leads to mass confusion. There is an apparent lack of communication between the different departments at Logos in this area, as is evident whenever I call to ask a question of this nature. The Customer Service and the Sales People did not know the answer to this when I called, but are researching it for me. Meaning that they probably have to ask the techies, which will no doubt take a while.

Likewise, note that resource #5 on your list is a collection of 10 books, and consequently does not come up in your Logos Library search as the "Oxford Movement Historical Theology Collection (10 Vols.)" Rather the individual titles appear if you have the Platinum or Portfolio edition. To discover if you have the collection try searching "Notes and Questions" and see if you return a hit of
"Notes and Questions on the Catholic Faith and Religion" by Brinckman
and Pusey. It is one of the 10 titles in the collection. The complete list of books can be found here http://www.logos.com/products/details/2940.

Concerning #7 on your list, the Lexham LXX Parallel Alignment, I cannot find that one, either. Unless it is the same as the Lexham Greek-English Interlinear Septuagint (LLXXI.lbxlls), which I do have. I am also waiting to hear back from Customer Service on this resource in my collection.

Hope this helps,

Tommy

Roger King

https://community.logos.com/discussion/comment/39962#Comment_39962

There definitely seems to be some resources that have not been published yet. This is fine, but can someone at Logos publish a list (perhaps on the wiki or on the website with a listing of these books and perhaps an estimated date. This will help clear up confusion and put our (gotta count every book and make sure it is there) minds to rest.

Thanks!

Tommy Miller

https://community.logos.com/discussion/comment/39962#Comment_39962

Stephen et. al.

I received a call back from Logos Customer Service about item numbers 1 and 7 on your list. As I suspected, Fresh Ministry Illustrations is actually a collection of three resources by Jim L. Wilson entitled: Fresh Sermons, Fresh Start Devotions, and How to Write Narrative Sermons. You can check for them in your Library by searching "Wilson".

The thing called Lexham LXX: MT Parallel Alignment in the Product Comparison matrix is actually not a separate product, but rather a function of the Lexham Greek-English Interlinear Septuagint.

This confirms, in my mind, that the overwhelming majority of the confusion about missing resources in our L4 collections is do to non-uniform product descriptions between Logos departments. This is something that perhaps Dan Pritchett could check into.

Thanks, Logos for helping with our confusion.

Tommy

Steve Caswell

https://community.logos.com/discussion/comment/40068#Comment_40068

Thank you for your help regarding a couple of the "missing resources" ie Fresh Ministry Illustrations and the Lexham Parallel Alignment tool. I realise that some resources may still be under development and this may acount for some. However, could some one please tell me if the following resources are under development to convert them to Logos 4. I can see all of the following resources in my Logos 3 Library listing entitled Locked Resources.

1. God Revelation & Authority 2. The Ground and Grammar of Theology 3. Jesus and the Earth 4. Semper Reforandum and 5. the 10 individual volumes that make up the Oxford Movement Theology Collection. ie The Church and Ministry, Dissertations of the Apostolic Age. The Eucharist Sacrifice.

These resources are listed as available on the Logos comparison chart for the Scholars Library in all editions ie Standard, Silver, Gold and Platinum. My questions still remains unanswered. Why are they showing as locked resources on my Logos 3 Library? Do these resources require reworking to be used in Logos 4? When will I receive them? Can some one please give me some answers to these questions?

Regards Steve Caswell

Jon

https://community.logos.com/discussion/comment/41005#Comment_41005

These resources are listed
as available on the Logos comparison chart for the Scholars Library in
all editions

This is your problem, as pointed out by Bohuslav from the first - you are mistaken - please see the comparison chart here: http://www.logos.com/upgrade/

In summary:

1. God, Revelation & Authority - Scholar's Gold and above

2. The Ground and Grammar of Theology - Portfolio only

3. Jesus and the Earth - Portfolio only

4. Semper Reformandum - Portfolio only

5. Oxford Movement Historical Theology Collection - Scholar's Platinum and above.

All of these books are available now in Logos 4 and will be unlooked in Logos 3 if you upgrade to the appropriate collection.

I
should also point out that the LXX/MT parallel text is actually
"Septuagint with Logos Morphology" in your library, it is built as a
Greek/Hebrew reverse interlinear. The Lexham Greek-English Interlinear
Septuagint is what it says.

Nick Watson

https://community.logos.com/discussion/comment/41032#Comment_41032

I was confused about this, having looked at the 'printable pdf' version (http://www.logos.com/images/products/4basepackages/comparisonchart.pdf) when deciding whether or not to buy platinum - on this version, there's an error on p8, which shifts a lot of the checkmarks down a line on where they should be (there's a blank line against 'foundations of Pentecostal theology' which I presume is the culprit.)

I was particularly disappointed as I'd thought Pannenberg's Systematic Theology was also included, and it isn't. Other pages are clear on this, but it's been confusing! I did email customer support onThursday of last week about it, but haven't heard back. I can understand that they're busy! However, I do think it would be worth their time to correct the pdf version that's posted on the website. Some of us do prefer to print things off to compare against what we've already got etc., and the difference can be quite substantial in perceived value of the upgrade.

Nick

Phil Gons (Logos)

https://community.logos.com/discussion/comment/41176#Comment_41176

We apologize for the discrepancies between the web and PDF versions of the chart. We're making the final edits to them right now. As soon as we're done, we'll do a careful check to make sure both versions are identical.

Roger King

https://community.logos.com/discussion/comment/41217#Comment_41217

We apologize for the discrepancies between the web and PDF versions of the chart. We're making the final edits to them right now. As soon as we're done, we'll do a careful check to make sure both versions are identical.

Thanks Phil! This discrepancy has been a source of confusion for me too! (as I posted earlier) Thanks for taking the time to correct the PDF.

Nick Watson

https://community.logos.com/discussion/comment/41376#Comment_41376

We apologize for the discrepancies between the web and PDF versions
of the chart. We're making the final edits to them right now. As soon
as we're done, we'll do a careful check to make sure both versions are
identical.

Thanks, Phil.

Linden

https://community.logos.com/discussion/comment/41217#Comment_41217

Hi Phil,

As soon as we're done, we'll do a careful check to make sure both versions are identical.

The new interactive upgrade chart has two new sections that aren't in the .pdf (Features and Databases) and (Timelines). Will this be added to the next revision of the .pdf?

Also, are the charts correct that the original language pronunciation tools are not available in the original language package? I was hoping that package would have that feature set as it would seem logical part of the package.

Randall Hartman

https://community.logos.com/discussion/comment/41217#Comment_41217

Phil,

Earlier today I posted an apology to Logos tech support for having them try to help me get my Pannenberg set. After going through some basic steps tech support informed me that it did not come with my upgrade to Platinum. This was a shock to me that I could have gotten my eyes so crossed that I mistakenly thought the set was included. Now, after reading these posts, it makes sense. Now I remember. When I thought about an upgrade I printed out the PDF and made my decision to upgrade based on the information from that PDF. I also remembered where I placed the PDF print out in my files. I now have it in my hand and sure enough, it shows that the Pannenburg set comes with the Platinum I ordered.

Am I out of line to think that Logos owes me a Pannenberg set?

Damian McGrath

https://community.logos.com/discussion/comment/43778#Comment_43778

When I thought about an upgrade I printed out the PDF and made my decision to upgrade based on the information from that PDF. I also remembered where I placed the PDF print out in my files. I now have it in my hand and sure enough, it shows that the Pannenburg set comes with the Platinum I ordered.

Am I out of line to think that Logos owes me a Pannenberg set?

Randy, may I suggest that you take this offline and contact customer service directly?

You are quite right that logos produced a datasheet which presented different info than the online version. I didn't think your apology elsewhere was necessary because this issue was identifies earlier and I guessed that this is what happened to you.

Mark Smith

https://community.logos.com/discussion/comment/43778#Comment_43778

Am I out of line to think that Logos owes me a Pannenberg set?

Well, I didn't access the .pdf but if I had I'd want Pannenberg as well. It was a mistake, but since some of you made purchase decisions based on the mistake I think you should get something for having done so. If not the Pannenberg set then a retro-active discount on the upgrade, but the fairest of these two is the first.

Rich DeRuiter

https://community.logos.com/discussion/comment/43778#Comment_43778

Am I out of line to think that Logos owes me a Pannenberg set?

Well, either you or Logos is going to have to extend some grace.

Mistakes in advertising are not considered false advertising, so they don't technically owe you anything. The inconsistency between the online description of what is available and the old PDF suggests this was a mistake, not an attempt to lure buyers with false promises.

So, be demanding, or be gracious. Your choice.

(I suspect Logos will make it's own choice independent of yours.)

Wayne

https://community.logos.com/discussion/comment/43778#Comment_43778

I now have it in my hand and sure enough, it shows that the Pannenburg set comes with the Platinum I ordered.

Am I out of line to think that Logos owes me a Pannenberg set?

I have the same PDF chart and it shows Pannenberg as being part of the platinum. The current chart only shows it as part of Portfolio.

Randall Hartman

https://community.logos.com/discussion/comment/43778#Comment_43778

OK. Over the last few weeks I have applauded when someone would tell a poster to "take a deep breath!" Now, I am the one who needs to do exactly that.

After reading thru this thread and looking carefully at my PDF printout upon which I based my upgrade I see that there are resources missing that amount to a not inconsideable amount of money. The OP was right when he listed the resources he thought he was entitled to but did not have. My PDF printout shows it exactly as he stated. Now, after we pay our money, suddenly the rules change and we are not going to get what we paid for? (Counts to 10 about 10 times...)

I would think that Logos would want to make this right for those who bought their upgrade PRIOR to whatever switch was made.

In my opinion someone from Logos needs to speak to this...

spitzerpl

https://community.logos.com/discussion/comment/43794#Comment_43794

I would think that Logos would want to make this right for those who bought their upgrade PRIOR to whatever switch was made.

In my opinion someone from Logos needs to speak to this...

I tend to agree with this. Logos is bound to whatever they were advertising they were selling at the time of purchase.

Randall Hartman

https://community.logos.com/discussion/comment/43788#Comment_43788

Am I out of line to think that Logos owes me a Pannenberg set?

Well, either you or Logos is going to have to extend some grace.

Mistakes in advertising are not considered false advertising, so they don't technically owe you anything. The inconsistency between the online description of what is available and the old PDF suggests this was a mistake, not an attempt to lure buyers with false promises.

So, be demanding, or be gracious. Your choice.

(I suspect Logos will make it's own choice independent of yours.)

So Rich, let me get this straight. You walk into a used car lot and look at all of the cars on the lot, carefully reading the "spec" sheet on the drivers window. You analyze and agonize over what you can afford to buy based on features and how much money you can scrape together. You find the car that you want. It costs more than you can really afford but it is the only one on the lot that says on the spec sheet: "ice cold A/C." That's very important to you and you buy that car based upon that information. You get home, drive it around and really like it. Then it gets hot out the next day. You go to turn on the A/C and you notice it's not even there! So are you telling me you are just out of luck and at the mercy of the used car dealer?

BTW, I am missing about $350 worth of resources...that were listed on the "spec" sheet.

steve clark

https://community.logos.com/discussion/comment/43807#Comment_43807

The link below is a print from my browser on 11/3/2009 prior to upgrading to L4

http://www.clark-tx.net/Charts-sc/Logos4%20book%20list.pdf

It did not show God Revelation & Authority as one for Scholar's library.

spitzerpl

https://community.logos.com/discussion/comment/43788#Comment_43788

Mistakes in advertising are not considered false advertising,

My understand is that though they may not be considered false advertising, they are legally binding. Please don't get me wrong, I am not a lawyer and don't mean to bring things to that level, but Logos is responsible for the advertising they put out. I understand the whole grace vs.demand thing. those are the options from the buyers perspective. From the sellers perspective the choices are integrity vs. profit. Both sides meeting in the middle with the right attitude is the trick :-)

Chuck P.

https://community.logos.com/discussion/comment/43778#Comment_43778

Why does this post keep reappearing?

George Somsel

https://community.logos.com/discussion/comment/43778#Comment_43778

Phil,

Earlier today I posted an apology to Logos tech support for having them try to help me get my Pannenberg set. After going through some basic steps tech support informed me that it did not come with my upgrade to Platinum. This was a shock to me that I could have gotten my eyes so crossed that I mistakenly thought the set was included. Now, after reading these posts, it makes sense. Now I remember. When I thought about an upgrade I printed out the PDF and made my decision to upgrade based on the information from that PDF. I also remembered where I placed the PDF print out in my files. I now have it in my hand and sure enough, it shows that the Pannenburg set comes with the Platinum I ordered.

Am I out of line to think that Logos owes me a Pannenberg set?

Usually I'm a bit favorable to Logos, but in this instance I would agree that you should get Pannenberg. Otherwise it might be construed as false advertising.

Rich DeRuiter

https://community.logos.com/discussion/comment/43807#Comment_43807

So are you telling me you are just out of luck and at the mercy of the used car dealer?

Well, I don't believe in luck, but I'm sure I'd be in worse shape than you are. I trust Logos . . .

But that's not my point. It happened. The on line data sheet and the PDF didn't match. You checked one, but not the other (probably for good reason assuming they were the same). So now what?

Okay, let's say I got that car and I signed for it, the check cleared, it's a done deal. Here are my choices: 1) do nothing; 2) stomp into the dealer's office and demand a full refund; 3) approach the dealer as if an honest mistake was made and graciously ask what we can do.

But no matter what you do, I'm quite sure Logos is trying to figure out how to respond to its mistake. But you are completely free to decide to be gracious, or to be demanding as you approach them and this problem.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/43759#Comment_43759

The new interactive upgrade chart has two new sections that aren't in the .pdf (Features and Databases) and (Timelines). Will this be added to the next revision of the .pdf?

We're still finalizing these. So they're not finished or identical yet.

Also, are the charts correct that the original language pronunciation tools are not available in the original language package? I was hoping that package would have that feature set as it would seem logical part of the package.

The charts are correct on that.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/43778#Comment_43778

Randy, we're happy to take care of you. Please contact us at 800-875-6467.

Linden

https://community.logos.com/discussion/comment/44062#Comment_44062

Phil,

We're still finalizing these. So they're not finished or identical yet.

Thanks for the update. Any forecast on when you expect to finalize both?

Phil Gons (Logos)

https://community.logos.com/discussion/comment/44235#Comment_44235

Thanks for the update. Any forecast on when you expect to finalize both?

I think the goal is tomorrow for the HTML version and Monday for the PDF, but don't quote me on that.

TCBlack

https://community.logos.com/discussion/comment/44309#Comment_44309

I think the goal is tomorrow for the HTML version and Monday for the PDF, but don't quote me on that.

Ok.

Doh! Sorry Phil.

LimJK

https://community.logos.com/discussion/comment/44474#Comment_44474

Phil,

I have reported a few weeks ago, I think there is a typo for Portfolio package, based on this http://www.logos.com/products/details/2918

Near East Archaeology Collection (4 Vols.)
- Studies in the Archaeology of the Iron Age in Israel and Jordan
- Urbanism in the Aegean Bronze Age
- Excavations by Kathleen M. Kenyon in Jerusalem 1961-1967, Volume III: The Settlement in the Bronze and Iron Ages

I think it is 3 Vols and not 4 Vols. Wonder how you are going to produce Vol 4 as advertized, I don't mind have it though [;)]

George Somsel

I am happy with the new layout although I miss a couple of the old features like Feverse Interlinears

You misspelled that. It should be "Perverse Interlinears."

Phil Gons (Logos)

https://community.logos.com/discussion/comment/44490#Comment_44490

I think it is 3 Vols and not 4 Vols.

Correct. That's on the list to be fixed. Unfortunately, I don't think there's any way we're going to get a fourth volume into that collection.

Linden

https://community.logos.com/discussion/comment/44309#Comment_44309

Hi Phil,

I think the goal is tomorrow for the HTML version and Monday for the PDF

I see the HTML upgrade calculator has been updated/officially launched. I noticed this problem previously but didn't comment on it (I incorrectly assumed it would be fixed).

I own the Bible Study Library and would like to know the most cost effective way to get a number of Hebrew/Greek Lexicons (I don't understand OLs so the OL tools/texts aren't useful for me). Currently, the upgrade calculator does not provide a break down of what I'd get if I upgraded to the Original Languages package. I only see upgrade options for Leader's, Scholars, Silver, Gold etc. Is this a bug?

Phil Gons (Logos)

https://community.logos.com/discussion/comment/45194#Comment_45194

I own the Bible Study Library and would like to know the most cost effective way to get a number of Hebrew/Greek Lexicons (I don't understand OLs so the OL tools/texts aren't useful for me). Currently, the upgrade calculator does not provide a break down of what I'd get if I upgraded to the Original Languages package. I only see upgrade options for Leader's, Scholars, Silver, Gold etc. Is this a bug?

No. There are two upgrade paths:

Home > Bible Study > Leader's > Scholar's > Silver > Gold > Platinum > Portfolio
Original Languages > Scholar's > Silver > Gold > Platinum > Portfolio

You can only upgrade from Original Languages. You can't upgrade to it. If you call our Sales department, they might be able to do something special for you, but you may want to consider the jump to Scholar's.