help upgrade confusion

Michael,

You won't loose any resource you've purchased with Logos - ever. That's Logos promise. They'll keep it unless a copyright issue forces them to withdraw a work they don't have the right to distribute.

If you upgrade to Logos5, it will install over Logos4 for all your devices, unless you disable updating in those other devices.

Yes, it will pick up all the books you currently are licensed for in Logos4.

For full functionality, you may want to purchase a crossgrade, rather than a starter package. Crossgrades are not available yet, but should be soon. Given that you are now at Platinum with L4, there is more functionality that you'll get by crossgrading than by going with the starter package. I'd recommend waiting for the crossgrade for now, if what you want to do is minimize your expense.

First, be sure you are logged into the Logos web site. Then click on Upgrade on the Home Page:

On the page that appears next, you can click on Platinum along the top ribbon of the chart shown, and 'New to you' to see a list of what you will be getting if you upgrade from Platinum 4 to Platinum 5. There will be a cost listed (I've removed it from my example). That is the cost to get the new databases, plus the new content listed. You will retain your previous content as already pointed out. Your upgrade price from the L4 to L5 libraries of the same collection should not be too steep.

The number of books it lists is not what you are getting new with an upgrade, so ignore that number. It isn't calculated for upgrades.

Michael Parry -Thomas said:

i am still confused

I purchased 4000 resources which is my platinum library  with many books have purchased over the last few years

if I upgrade to the platinum version 4 it is going to cost me ,Your Price £401.06 GBP

I get a library of Books 1,327

I have always upgraded when a new version comes out but it's never cost this much

 

mick

 

they've totally revamped them.  Remember to pay attention that you can "downgrade" and still "upgrade."  You could, for instance, by Gold and gain some new resources, and enjoy full Logos 5 functionality.  The compare resources page on the website will (if you are logged in) dynamically adjust each package by what you own.  You can, for instance, select to see those books in each package that would be new to you.  Pretty cool help.

Michael Parry -Thomas said:

hi

I signed into my account,  I went to the upgrade page

I selected the platinum library  upgrade

 I went down the list of books that Lagos said I have not got  in my library

 it is totally wrong, I have most of the books in the list , and they are definitely not new ones

so I am being charged for resources that I already own

this cannot be correct there must be something going wrong on the way the calculator works out the total cost of the upgrade against books you already purchased

 

 I have gone down the list  book after book  and check them against the books I already own

I am definitely be recharged for books I already purchased

I would like a response from somebody from logos

I been told I would not be recharged for books I already own,  this is not true

 it needs to be looked into by somebody at logos

mick

Mick, If you have one part of a multi-volume resource but not all of it the page will show it as one you will get in the upgrade. Single volumes should not show up unless something is messed up. (The pricing reflects all volumes you own, even though it seems to say you are missing a partially owned resource and therefore paying for it again.)

David Ogg said:

Richard DeRuiter said:

L5 itself won't cost anything, but the new functionality will.

Consider the oxymoron; A functionality upgrade that won't cost anything unless you want it to be functional !?!

No actual oxymoron, but I can see how you might think so. What I meant to say was something like this: Logos5 will function much like Logos4 with the free upgrade. To get the extra new features available to Logos5, that are not in Logos4, you will have to pay something.

Is that clearer?

Michael Parry -Thomas said:

in my situation I have checked the collections in the upgrade against the ones I've already purchased they are identical and I am being charged again,

If that's true, something is going wrong on the web site for you.

Ensure that you are logged in to the Logos web site with the same login you use for Logos4.

If you've done that, and you are still seeing resources listed as "New to you" that you already own there is a problem that Logos needs to know about, so it can resolve it for you. It would be helpful if you could be more specific about which resources you do own, that the web site says you don't. Can you list them, or at least list a partial sample of those resources?

It's also possible that you are misunderstanding what you are seeing, and think that you are not being credited, when you are, but unless you provide a screenshot, I couldn't confirm that.

Here's a screenshot of my upgrade option for Platinum. I have a lot of resources, so my cost to upgrade to L5 Platinum isn't as high as yours might be (or it could be higher than yours).

What I want you to notice are the little grey icons next to "New to 5" and "New to you" on the top, and how these are represented in the column closest to the resource titles. As I indicate, a blank area (surrounded by the green box I added) means I already have it. The black dots are there to tell you which resources are included in the particular package you've selected. In my case "Platinum." They include both what I own and what I don't - it's a list of everything in the package.

One more piece of information: some of the series (for example the NAC) have been expanded for this upgrade. You may have as much of the series as possible as of yesterday, but still see the series show up. I've been assured that we are being credited for those volumes in the series that we already own, but it still shows up as new because there is something new in it.

I hope this is all clear to you, and I haven't spent a lot of time telling you what you already know. But there has been some confusion about how this page works.

If after all this you're still convinced you're being charged for resources you already own, please let us know which ones. This will help track down the problem and resolve it.