Logos 5 crash after install

Loaded Logos 5 fine on both my PC and Mac at home. At the church tonight so I started the upgrade. Program seems to load, but now it crashes every time I start. I haven't tried figuring out a way around the crash yet, wanted to post logs first.

1462.Logging.zip

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Wes Saad

I suppose it would be helpful to clarify that I'm on a Mac running 10.8.2.

JT (alabama24)

Chris – Did you open Logos up again after the crash, but before getting the logs? Something isn't right with them...

Have you tried opening to a blank layout? (Hold command key immediately after starting app, check appropriate box)

Tonya J Ross

Chris, you do not have diagnostic logging for Logos 5 enabled. The Terminal command for logging in Logos 5 is:

defaults write com.logos.Logos LoggingEnabled -bool YES.

I couldn't glean anything particularly useful from the LogosError.log.

JT (alabama24)

https://community.logos.com/discussion/comment/414783#Comment_414783

Thanks Tonya. [:)]

(I went ahead and turned mine on too).

Wes Saad

https://community.logos.com/discussion/comment/414783#Comment_414783

Here you go. This looks more helpful.

1488.Logging.zip

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/414803#Comment_414803

These logs are more helpful; thanks.

Unfortunately, I don't know what's causing this crash or if there's a workaround, but I've filed a bug report for our Mac experts to look into.

Wes Saad

https://community.logos.com/discussion/comment/414956#Comment_414956

No problem, I'm home again anyway and wouldn't be able to try anything until Sunday at the earliest.

Martin Potter

https://community.logos.com/discussion/comment/414972#Comment_414972

Can you upload or email your preferences database, located at /Users/chris/Library/Application Support/Logos4/Documents/kndkuxsx.ulr/LocalUserPreferences/PreferencesManager.db? You should be able to rename that file and open Logos successfully.

Wes Saad

https://community.logos.com/discussion/comment/415786#Comment_415786

I'll upload it tomorrow and try renaming it then.

Wes Saad

https://community.logos.com/discussion/comment/415786#Comment_415786

Unfortunately, it is still crashing. I removed the preferences db, tried Logos 5 again, crashed again. I noticed the indexer was running, killed it, then removed the preferences again (db and journal), started Logos, crash.

Logs attached. I've got the preferences db in there with the logs.

7433.Logging.zip

Martin Potter

https://community.logos.com/discussion/comment/416856#Comment_416856

Chris, are you able to send /Users/chris/Library/Application Support/Logos4/Documents/kndkuxsx.ulr/UserPreferences/PreferencesManager.db then rename that database and relaunch?

Wes Saad

https://community.logos.com/discussion/comment/416919#Comment_416919

Martin,

That's what I did (well, I deleted the preferences and relaunched). Tried it twice. The PreferencesManager.db should be in the zip file I attached earlier. I know it's the Logging folder, but out of laziness I put the preferences file in there with the logs for uploading.

Seth Copeland

https://community.logos.com/discussion/comment/416936#Comment_416936

Hi Chris,

The PreferencesManager.db attached in the zip file, was the one in the LocalUserPreferences directory, there is also a PreferencesManager.db stored in the UserPreferences directory with more preferences that are synced between machines, which Martin is referring to.

Seth

Wes Saad

https://community.logos.com/discussion/comment/416940#Comment_416940

Ahh, oops. I must have just gone into the first Preferences folder to catch my eye. I'll try that when I get back to the office tonight.

Drew Wales

https://community.logos.com/discussion/comment/414713#Comment_414713

me too, except mine is crashing when i'm searching the morphology of all verbs in a passage... its like i'm hitting the close program button by hitting search. it just shuts it down. This is not cool.

Wes Saad

https://community.logos.com/discussion/comment/416940#Comment_416940

Well, I'm pretty sure I got the right preferences that time, but it still crashes.

I found both a UserPreferences and a UserPreferences2 folder, both had a PreferencesManager.db file that had been modified today. I've got both attached along with the logs (preference files under preferences/up and preferences/up2 for userpreferences and userpreferences2).

I'll note again that this is only happening on my office computer. Things are working (though sluggishly) on my home computer.

3568.Preferences.zip

Tonya J Ross

https://community.logos.com/discussion/comment/417094#Comment_417094

Chris, this crash should be fixed in 5.0 SR-4. Please let us know if you continue to experience this issue after updating. You will probably have to re-run the installer to update your program once SR-4 has shipped.

Wes Saad

https://community.logos.com/discussion/comment/418219#Comment_418219

Where do I get the installer for 5? Updated to 5 from within Logos 4.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/418240#Comment_418240

Enter "update now" in the command box (at the top) to check for updates and start the download.

Wes Saad

https://community.logos.com/discussion/comment/418508#Comment_418508

Enter "update now" in the command box (at the top) to check for updates and start the download.

Not possible when the program crashes immediately.

TCBlack

https://community.logos.com/discussion/comment/418240#Comment_418240

Where do I get the installer for 5? Updated to 5 from within Logos 4.

Since it crashes too quickly, open your email reciept/ confirmation email. There ought to be a download link in that email for you.

IF that does not work, you can repair your existing install in windows by navigating to add/remove programs, finding logos 5, and right clicking that icon, then choose "repair."

Wes Saad

https://community.logos.com/discussion/comment/418515#Comment_418515

IF that does not work, you can repair your existing install in windows by navigating to add/remove programs, finding logos 5, and right clicking that icon, then choose "repair."

Mac version, no repair link.

I'll be back in the office tomorrow so I'll see if it stays up long enough to start downloading the update. If not, I'll email support directly rather than asking for a download link on here.

TCBlack

https://community.logos.com/discussion/comment/418522#Comment_418522

Well I tried. [:(]

Mac doesn't have a reinstall feature? Ah well. It sounds like you know the steps to take then.

May the Lord give you peace.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/418511#Comment_418511

Enter "update now" in the command box (at the top) to check for updates and start the download.

Not possible when the program crashes immediately.

Sorry, didn't realise that was the case.

The update download link in your order summary should always point to the latest version of the installer. You should be able to download the SR-4 DMG from that page.

JT (alabama24)

https://community.logos.com/discussion/comment/418534#Comment_418534

Mac doesn't have a reinstall feature?

Mac does have a reinstall feature called the Mac App Store. I am hesitant to suggest Logos move to that system since updates are so frequent and sometimes critical updates come very shortly after releases… but apps in the App Store notify you of updates by a badge icon on the App Store app (kind of like a "new mail" badge). Any program acquired (free or paid) via the App Store will work this way, including OS updates. The Mac App Store also works across ALL of your Macs. If you purchase an app via the App Store, the licensing agreement includes the ability to download and install on ANY of your Macs. If you need to reinstall an app, you can do it there as well.

Niklasaas

https://community.logos.com/discussion/comment/414758#Comment_414758

I have been trying for three days to get the Logos 5 to work. It crach all the time. Thanks to your advice I finally got around this problem. press cmd when Logos 5 start, and click opening with blank layout!!