$159?!?!?!?!?

Theresa Baker

I thought the minimum crossgrade was going to be less than $100?? What happened??

This whole thing is a little ridiculous, as is clear by the abundance of unhappy customers.

Thanks for the $15 discount, but unless something changes I think I'm out. And was a big fan of Logos...

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T Gerold Castle

I'm sorry you're unhappy. I'm VERY happy though.

David Dewberry

what L4 package did you have?

SteveF

I thought the minimum crossgrade was going to be less than $100?? What happened??

There are 2 upgrades.

BUT they have only put one option on your upgrade page. [yes, more confusion]

http://www.logos.com/product/28376/minimal-crossgrade

BUT There is also an $80 [Data set] upgarade contqaining about 6 of the new features. Click on link below

http://www.logos.com/product/28494/core-datasets

There are so many post the reference to this one may have been buried

{and yes, the way the web site is working/not working is NOT too user friendly}

Theresa Baker

https://community.logos.com/discussion/comment/425934#Comment_425934

I have the regular Scholar's Library now.

I was looking forward to the clause search and bible sense tools. In fact, I was just thinking the other say how helpful they would be for a couple of papers I am working on this week, and I was hoping Logos would get the minimum crossgrade out asap so that I could use them. But I am in seminary, working on my second degree and can't afford another!! $150.

David Shaw

https://community.logos.com/discussion/comment/425959#Comment_425959

I have the regular Scholar's Library now.

I was looking forward to the clause search and bible sense tools. In fact, I was just thinking the other say how helpful they would be for a couple of papers I am working on this week, and I was hoping Logos would get the minimum crossgrade out asap so that I could use them. But I am in seminary, working on my second degree and can't afford another!! $150.

Theresa, there should be an academic discount available for you. A call to Customer Service might be worth the time.

Blessings!

Theresa Baker

https://community.logos.com/discussion/comment/425969#Comment_425969

No, no discount available.

I think this whole this is bothering me, not so much because it is so expensive, but because Logos seems to be acting kind of deceitfully...

The upgrades are super confusing so no one really knows what they are paying for, and they kept promising a minimum crossgrade for less than $100 and it's not (unless you want to miss out on their best tools). Most important, no where is the cheaper offer even mentioned!!! It's not online when you go to upgrade, they don't offer it on the phone. It is hidden away so you may end up spending more than you need to. Like I said above, I don't want the cheaper option, I want the tools they keep advertising, but I can't afford them...oh well.

So much for the excitement wearing off...I can probably do all the things new tools do, it will just have to take me longer.

Theresa Baker

https://community.logos.com/discussion/comment/426243#Comment_426243

PS. I just got a job at another Christian company (which I think Logos is...). We watched a video called "Give them the Pickle." Maybe the Logos people should take a look at it. It is about how companies should give the little things away to make their customers happy.

I plan on being a teaching at a Bible College or Seminary so, while I can't afford it now, there are a lot of resources I will eventually be buying. Whether or not I buy those through Logos is up to them.

Things I would probably buy on Logos in the future if they would give me the crossgrade for a responsible price: BHS and NA27 with apparatuses, BDAG and HALOT, Gesenius's Hebrew bundle, some commentaries, some dictionaries, etc. Hundreds, if not thousands of dollars....

Donnie Hale

https://community.logos.com/discussion/comment/426243#Comment_426243

The upgrades are super confusing so no one really knows what they are paying for, and they kept promising a minimum crossgrade for less than $100 and it's not (unless you want to miss out on their best tools).

If you didn't see it, check the link that SteveF posted earlier in this thread:

http://www.logos.com/product/28494/logos-5-core-datasets

If it were me, I'd call Logos to verify that buying the data sets ($80) gives me the features which require the data sets.

Donnie

Jack Caviness

https://community.logos.com/discussion/comment/426247#Comment_426247

PS. I just got a job at another Christian company (which I think Logos is...). We watched a video called "Give them the Pickle." Maybe the Logos people should take a look at it. It is about how companies should give the little things away to make their customers happy.

If you do the research you would discover that these data sets are not "little things". The Bible Sense Lexicon took 3 full-time graduate level language experts more than 10 months to get to the present level, and they are still developing it. Logos has been more than fair with this process. If you are unhappy, call Customer Service—or perhaps you need to reexamine your suppositions.

There is a name for companies who give away the store. They call them "bankrupt".

Patrick S.

https://community.logos.com/discussion/comment/426421#Comment_426421

There is a name for companies who give away the store. They call them "bankrupt".

[Y] - the new functionality in Logos 5 is not trivial. Personally, I think they should start charging (reasonable amount) for major software upgrades esp. as now that means features like Data Sets.

Mark Barnes

I thought the minimum crossgrade was going to be less than $100?? What happened??

The promise was most features for less than $100. That's been honoured through the Core Datasets option.

Ronald Quick

https://community.logos.com/discussion/comment/426247#Comment_426247

It is about how companies should give the little things away to make their customers happy.

I don't know the exact number, but Logos has given away over 1000 resources for free. The Perseus Collections, Ebooks (Vyrso), a book each month this year and others.

DMB

Well, I guess I was just the opposite of Theresa ... I thought SURE I was going to be paying $200 and up (I budgeted $250 just in case). My itty-bitty Original Languages best known for making George really mad (interlinears) seemed like it wasn't going to help me out this time.

So when I saw the price and made sure I was 'believing my eyes' I hit the 'buy' button quick before they came to their senses!

I'm probably the only customer they wish they'd never sold to (I whine a lot), but this time (and a bunch of previous times), they sure did me a favor.

(I think it was because Bob was on a business trip. Just joking .... really.)

Juanita

https://community.logos.com/discussion/comment/426461#Comment_426461

I am thoroughly satisfied with the minimal crossgrade, even quite surprised at how much was included as far as features and resources.

Hey, Phil,

Thanks for all your help! From the number of your posts, you seemed to have taken point on all of this for Logos. Great!

Fred Chapman

https://community.logos.com/discussion/comment/426487#Comment_426487

I am thoroughly satisfied with the minimal crossgrade, even quite surprised at how much was included as far as features and resources.

After using these new tools and features for several months and seeing how they have progressed and are still being improved upon; the $159 is a very attractive price for what you get.

George Somsel

https://community.logos.com/discussion/comment/426461#Comment_426461

I'm probably the only customer they wish they'd never sold to (I whine a lot), but this time (and a bunch of previous times), they sure did me a favor.

Denise, I suggest you get the "h" out. That is "wine" a lot. [:D]

Theresa Baker

https://community.logos.com/discussion/comment/426440#Comment_426440

I am not asking for a free upgrade. I was just hoping for something I could afford and a little more clarity. The fact that the cheaper crossgrade does not show up as an option for me seems a little less than honest to me. That is what is getting me the most. Maybe it'g a glitch though, or a mistake. I am willing to give them the benefit of the doubt, but if it is it should be fixed asap.

Most of what Logos gives away is okay, but it's not the stuff I really need as a scholar, i.e. the commentaries and resources they give as part of their packages are, in general, the cheap stuff (or even free stuff that's past its copyright date and that I could find online elsewhere). I completely understand that and it is nice to have it all in one place, but it means I have to invest a lot more to get what I need, and I need to decide if I am going to invest that money in Logos or stick to the hard copies. Their free giveaways are also nice, but, again, not stuff I would use.

Maybe I'll add it to the ol' Christmas list...

Richard Koons

https://community.logos.com/discussion/comment/426658#Comment_426658

I have to admit Logos did give away the massive perseus collection[:D] I did the crossgrade does anyone know if the logos 5 will reflect what you now own after the crossgrade if one wants to purchase a package now. No real big deal can wait until the Christmas sale I had 53.00 dollars left over from last Christmas and spent it now with the crossgrade but now adding a gold package would be a little attractive of course am not pushing my luck Thanks Logos

Mark Barnes

https://community.logos.com/discussion/comment/426738#Comment_426738

I have to admit Logos did give away the massive perseus collection I did the crossgrade does anyone know if the logos 5 will reflect what you now own after the crossgrade if one wants to purchase a package now. No real big deal can wait until the Christmas sale I had 53.00 dollars left over from last Christmas and spent it now with the crossgrade but now adding a gold package would be a little attractive of course am not pushing my luck Thanks Logos

Logos does take that into consideration. However, there's a problem with the pricing at the moment whereby purchasing the crossgrade following by the upgrade then its significantly more expensive that purchasing the upgrade followed by the crossgrade.

Hopefully Logos will sort that out soon. They're looking into it.

Richard Koons

https://community.logos.com/discussion/comment/426748#Comment_426748

Thanks Mark

Bootjack

https://community.logos.com/discussion/comment/426755#Comment_426755

Mark, you say there is a problem with the pricing. Does that mean when I see the 160.00 for the crossgrade, I should be waiting or maybe you can clarify. Thanks!

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/426782#Comment_426782

Does that mean when I see the 160.00 for the crossgrade, I should be waiting or maybe you can clarify.

If upgrading from a Logos 4 base package to a Logos 5 base package, the upgrade calculation has an additional promotional discount for same and higher packages, up to 30 % for Portfolio. After upgrading to a Logos 5 minimal crossgrade, the additional promotional discount for Logos 4 base package is no longer included when pricing upgrade to a larger package.

Incrementally upgrading a Logos library is more expensive. My order history includes 7 upgrades; would have been a bit less expensive if had done fewer upgrades.

Keep Smiling [:)]

Mark Barnes

https://community.logos.com/discussion/comment/426782#Comment_426782

Mark, you say there is a problem with the pricing. Does that mean when I see the 160.00 for the crossgrade, I should be waiting or maybe you can clarify. Thanks!

The crossgrade price is correct. It's the upgrade price to an L5 base package that's iffy, if you've already got the crossgrade. If you're only going to crossgrade, then you can go right ahead. If you're going to upgrade AND crossgrade, then at the moment you should upgrade first, then crossgrade.

(In case you're interested, the problem is caused because Logos offers you a discount when you upgrade to L5 (between 15% and 25%). At the moment, if you crossgrade, you lose the ability to get that discount on a future upgrade.

Bootjack

https://community.logos.com/discussion/comment/426814#Comment_426814

Thanks for the reply(s) and clarification. Very helpful! :-)

Dennis Miller

I went ahead with the Minimal cross grade option and all I'm going to say without accusation or slander toward anyone is so far I'm not seeing the supposed performance improvements on the Mac. Menu selections, layout views and wiki homepage are still sluggish and take to long to load. Going to give them a chance though that it's just early issues that still need resolved. In some instances I think L4 was getting better than what I've got now.

Bootjack

https://community.logos.com/discussion/comment/426906#Comment_426906

Thanks for the encouragement Dennis! I'm presently downloading it - and to my knowledge, there's no way to reverse that!!!??? :-)

I'm using Windows 8, so let's see what happens. I've got a bottle of Ativan close by plus a Fire Extinguisher should my nerves pop or this Laptop burst into a ball of flame!!! :

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/426909#Comment_426909

I'm presently downloading it - and to my knowledge, there's no way to reverse that!!!??? :-)

If have not installed Logos 5, the installer can be deleted after download.

Personally have two Logos 4.6a SR-2 installations, which am planning to use with Logos 4.6b beta releases. Thankful for Logos 5.0a Beta 2 on OS X 10.8.2 and Windows 7.

Keep Smiling [:)]

Bootjack

https://community.logos.com/discussion/comment/426911#Comment_426911

I've downloaded Logos 5 - Logos has come up and still shows version 4.6a SR-2. Presently it is indexing. What goes here - where is version 5?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/426906#Comment_426906

I went ahead with the Minimal cross grade option and all I'm going to say without accusation or slander toward anyone is so far I'm not seeing the supposed performance improvements on the Mac. Menu selections, layout views and wiki homepage are still sluggish and take to long to load. Going to give them a chance though that it's just early issues that still need resolved. In some instances I think L4 was getting better than what I've got now.

With two user accounts, personally have Logos 4.6a SR-2 and Logos 5.0a Beta 2 on OS X 10.8.2 so would like to try replicating issue(s). When Logos launches, information is being sync'd along with downloading Home Page so takes awhile; wish for Home Page to appear sooner.

Personally looking for a SATA III Solid State Disk (SSD) to upgrade 27" iMac, which has an internal 1 TB drive with hardware issues that noticeably slows down Logos on Mac.

Keep Smiling [:)]

George Somsel

https://community.logos.com/discussion/comment/426914#Comment_426914

I've downloaded Logos 5 - Logos has come up and still shows version 4.6a SR-2. Presently it is indexing. What goes here - where is version 5?

You need to reboot.

Bootjack

https://community.logos.com/discussion/comment/426921#Comment_426921

Indexing presently George. So after indexing is finished, I'll reboot the computer. Thanks for the advice!

Bootjack

https://community.logos.com/discussion/comment/426923#Comment_426923

A reboot - and still at version 4.6. Anyone got a clue as to what happened here? I called Logos earlier and the lady said she would make it that when I closed down Logos, it would automatically download version 5. I had a near 500 megabyte file that I downloaded and installed - but hey!!! I've still got version 4.6. :-)

Anyway, has anyone else had this joy or is there something I'm supposed to do yet ---

Mike Estes - Logos

https://community.logos.com/discussion/comment/426938#Comment_426938

A reboot - and still at version 4.6. Anyone got a clue as to what happened here? I called Logos earlier and the lady said she would make it that when I closed down Logos, it would automatically download version 5. I had a near 500 megabyte file that I downloaded and installed - but hey!!! I've still got version 4.6. :-)

Anyway, has anyone else had this joy or is there something I'm supposed to do yet ---

Another user recently experienced a similar issue. You might see if this thread helps you out any. http://community.logos.com/forums/t/60030.aspx

Bootjack

https://community.logos.com/discussion/comment/426963#Comment_426963

Can you give that thread again Mike - it seems to lead no where. Appreciate your reply!

Mike Estes - Logos

https://community.logos.com/discussion/comment/426965#Comment_426965

Can you give that thread again Mike - it seems to lead no where. Appreciate your reply!

Sorry still getting used to my iPad. Lol

http://community.logos.com/forums/t/60030.aspx

Bootjack

https://community.logos.com/discussion/comment/426969#Comment_426969

Thanks Mike - I think I've made a mistake and did it right. Going to my orders, I clicked on the far left (order number) this time and it put me over to a page where I'm presently downloading various files for Logos 5. My question is - what was the 495 megabyte file (or something close to that) that downloaded previously? I thought that to be the Logos 5 - ???

Anyway, presently I finally have Logos 5 on my system. I mention a 495 megabyte file previously downloaded - good night marie, but another Logos file is downloading, this time, it's only 671MB. Wonder what this one is???

George Somsel

https://community.logos.com/discussion/comment/426984#Comment_426984

Thanks Mike - I think I've made a mistake and did it right. Going to my orders, I clicked on the far left (order number) this time and it put me over to a page where I'm presently downloading various files for Logos 5. My question is - what was the 495 megabyte file (or something close to that) that downloaded previously? I thought that to be the Logos 5 - ???

If you clicked on "Download for PC", I think you found it. I seem to recall something like that. They need to make things a bit clearer.

Bootjack

https://community.logos.com/discussion/comment/426989#Comment_426989

You're dead on George - download for PC is the one! Anyway, read my previous note - what are the huge Logos files downloading for? I know they're for something - any idea?

Mike Estes - Logos

https://community.logos.com/discussion/comment/426984#Comment_426984

Thanks Mike - I think I've made a mistake and did it right. Going to my orders, I clicked on the far left (order number) this time and it put me over to a page where I'm presently downloading various files for Logos 5. My question is - what was the 495 megabyte file (or something close to that) that downloaded previously? I thought that to be the Logos 5 - ???

I'm not certain, seems about the right size for the updater download, though I wonder if something is causing some folks to have problems with the automatic install. Someone would have to look at your log files to figure out what might have been the cause for it not to work properly.

I'm not one of the folks who normally respond to these problems; they're mostly here during the week. Though the MVPs might know something with regards to this.

George Somsel

https://community.logos.com/discussion/comment/426992#Comment_426992

You're dead on George - download for PC is the one! Anyway, read my previous note - what are the huge Logos files downloading for? I know they're for something - any idea?

Minimal crossgrade resources? [:S]

Bootjack

https://community.logos.com/discussion/comment/426998#Comment_426998

Very well could be. Hopefully, it's not a lethal virus from Biblesoft!??

Josh Hunt

Teh bundles are really deep discounts if you want to get a bunch more books.

Bootjack

https://community.logos.com/discussion/comment/427006#Comment_427006

At my age Josh, I'll be in the glory before I can delve into more (and more) books. I did the minimal crossgrade - that ought to hold me with what I have for the next few days!!! :-)

George Somsel

https://community.logos.com/discussion/comment/427008#Comment_427008

At my age Josh, I'll be in the glory before I can delve into more (and more) books. I did the minimal crossgrade - that ought to hold me with what I have for the next few days!!! :-)

Even though I'm only 38 [;)] I can virtually guarantee that I'll never be able to read everything I already have, and I'll be buying more. It would be the one I didn't get that I would want to read; you can bet on it.

Bootjack

https://community.logos.com/discussion/comment/427013#Comment_427013

I hear you George - is it Blue Friday or Black Friday - whatever it is, I for some strange reason am looking forward to it still .... :-)

Harry Hahne

https://community.logos.com/discussion/comment/426423#Comment_426423

Personally, I think they should start charging (reasonable amount) for major software upgrades

I think $159 does constitute charging for a major upgrade.

Patrick S.

https://community.logos.com/discussion/comment/427093#Comment_427093

Personally, I think they should start charging (reasonable amount) for major software upgrades

I think $159 does constitute charging for a major upgrade.

That's my whole point, $159 is not an upgrade for the software, one can (will be able to) get that (the software) later for $0 — so they won't be charging for that software upgrade from 4 to 5.

The $159 (if you are meaning the Crossgrade) is for the value add — including a whole bunch of resources, books and Datasets. Have a look at this link

http://www.logos.com/product/28376/logos-5-minimal-crossgrade

and the screencap below.

That seems to me to be a whole lot of something... for not a significant cost — and I don't class it as a software upgrade.