Support Disappointment
I called the customer service number on the LOGOS home page - it was answered immediately by a sales associate. When he discovered that I needed customer service, not sales, he transferred me - and put me on hold for 20+ minutes. I gave up.
My problem - it is my understanding that the update to LOGOS 5 is supposed to be an automatic update - but the update (after several hours of trying and waiting) would not start. I called for help, but could not wait any longer.
I have found a link for a manual update - I hope it works, without any loss of books or information. We shall see.
Blessings,
Floyd
Pastor-Patrick.blogspot.com
Comments
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Login to your accoutn on LOGOS.com and go to yourorders page, you can download it directly from there and install. Works just fine.
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I'm sorry you had a disappointing experience.
It's not uncommon for hold times to be longer after a new release. I remember waiting about that long when L4 was released.
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