Laptop hasn't updated

Schezic
Schezic Member Posts: 298 ✭✭
edited November 2024 in English Forum

The desktop updated to 5.0a several days ago. After repeated attempts, I have yet to get the laptop to cooperate. I have typed update now and update resources too many times to count. Any Ideas?

 

Comments

  • Mark Smith
    Mark Smith MVP Posts: 11,845

    You need to install it using the link to the installer on your orders page.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • Schezic
    Schezic Member Posts: 298 ✭✭
    https://community.logos.com/discussion/comment/430618#Comment_430618

    I have to install everything again?...I have 5.0 sr3 now. I just want the 5.0a update.

  • Mark Smith
    Mark Smith MVP Posts: 11,845
    https://community.logos.com/discussion/comment/430619#Comment_430619
    Sorry. We've been dealing with new user issues so much I jumped to a wrong conclusion.

    When trying to update to a new version, you have attempted the right things. Closing Logos and reopening it has sometimes done the trick for me after trying what you have.

    Pastor, North Park Baptist Church

    Bridgeport, CT USA

  • Rich DeRuiter
    Rich DeRuiter MVP Posts: 6,729

    Schezic said:

    The desktop updated to 5.0a several days ago. After repeated attempts, I have yet to get the laptop to cooperate. I have typed update now and update resources too many times to count. Any Ideas?

    If you haven't yet, close and restart Logos. If that doesn't work, you may have to reboot the computer.

    If that doesn't work, read on.

    Since 5.0a is on the default channel you should be getting it, if you're on the default (or the beta) channel. I have found out that being on the stable channel doesn't always result in getting updates as they come. So, either default or beta should work. (You can check to see which update channel are you on by clicking on help/about - if nothing is there you're on the default channel.)

    I have sometimes found that typing in set update channel to default (even if I'm already on the default channel) will force a version check and download the appropriate updates.

     Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

  • Schezic
    Schezic Member Posts: 298 ✭✭
    https://community.logos.com/discussion/comment/430626#Comment_430626

    I sincerely appreciate your replies. Unfortunately it  didn't work. I got through to customer service. They are baffled as well. I have a backup I'm going to try. Maybe that will do the trick.

    Thanks again.

     

  • Dave Hooton
    Dave Hooton MVP Posts: 36,339
    https://community.logos.com/discussion/comment/430619#Comment_430619

    Schezic said:

    I have to install everything again?...I have 5.0 sr3 now. I just want the 5.0a update.

    The link on your Order page is smart enough to handle an update, similar to Update now.

    Dave
    ===

    Windows 11 & Android 13

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