L5.0 SR-4 Bug: Reading plan & visual markup don't match

I saw this same bug in L4 from time to time, but was surprised it is in L5 too; I'm reading along in a reading plan, click the "Mark Read" banner, and my reading plan updates to show that item is complete...but the text where I am reading doesn't...it still shows "Mark Read" for the just-done part. I usually have to close the layout and re-open it in order to clear the problem (this bug doesn't always happen though). A screenshot follows:

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Graham Criddle

Hi Ward

Sorry, but what exactly is the problem?

The "Mark Read" indicator in the text seems to be aligned with what your plan document is showing.

What do you expect to happen?

Graham

NetworkGeek

https://community.logos.com/discussion/comment/428672#Comment_428672

Sorry, but what exactly is the problem?

I think what he is saying is that on the left the reading thru chapter 25 has NOT been clicked yet, it says "Mark Read", yet on the right it shows that reading is completed.

Ward Walker

https://community.logos.com/discussion/comment/428701#Comment_428701

Sorry, but what exactly is the problem?

I think what he is saying is that on the left the reading thru chapter 25 has NOT been clicked yet, it says "Mark Read", yet on the right it shows that reading is completed.

[Y]

Brisa Davis

https://community.logos.com/discussion/comment/428788#Comment_428788

I'm having some trouble reproducing this issue. Have you been able to find specific steps that more consistently cause this to occur?

Logs of this occurring would be helpful. You can find instructions for getting logs here: http://wiki.logos.com/Diagnostic_Logging

Ward Walker

https://community.logos.com/discussion/comment/435927#Comment_435927

I'm having some trouble reproducing this issue. Have you been able to find specific steps that more consistently cause this to occur?

Logs of this occurring would be helpful. You can find instructions for getting logs here: http://wiki.logos.com/Diagnostic_Logging

No, and here recently it hasn't happened again. I've now perm enabled logs: I'll keep an eye out and post logs if I see it again.

Jon

I'm reading along in a reading plan, click the "Mark Read" banner, and my reading plan updates to show that item is complete...but the text where I am reading doesn't...it still shows "Mark Read" for the just-done part.

I see this occasionally, I reckon it happens maybe 1/20 readings? I'll post logs when I next see it too...

Ward Walker

https://community.logos.com/discussion/comment/435927#Comment_435927

I'm having some trouble reproducing this issue. Have you been able to find specific steps that more consistently cause this to occur?

Logs of this occurring would be helpful. You can find instructions for getting logs here: http://wiki.logos.com/Diagnostic_Logging

OK, it took a long time for me to notice it, but it just happened...unfortunately, my logs are rather massive...

Ward Walker

https://community.logos.com/discussion/comment/445927#Comment_445927

Well, it appears that the Log file is too big to post to the forum, so I e-mailed it to Customer Service...hopefully it isn't too big for e-mail!

...and it appears I just went over 1K posts....*that* took a few years! [;)]

Dave Hooton

https://community.logos.com/discussion/comment/445933#Comment_445933

Congratulations - does that mean you get about 333 problems a year[:D]

Hunter Clagett

https://community.logos.com/discussion/comment/445944#Comment_445944

Thank you for the logs! I have submitted them to our developers for review.

Ward Walker

https://community.logos.com/discussion/comment/446204#Comment_446204

Thank you for the logs! I have submitted them to our developers for review.

It just happened again:

The Log file is larger than the Forum will let me upload, so I'll e-mail it....

Ward Walker

https://community.logos.com/discussion/comment/446880#Comment_446880

I've discovered an interesting tidbit: When the "reading bar" gets stuck, if I go to a different monitor and in a different window mark up some text and highlight it, then the "Reading bar" gets unstuck first, and shows "Start Reading" correctly.

Perhaps this helps to debug what is going on.

Brisa Davis

https://community.logos.com/discussion/comment/450861#Comment_450861

Thank you, I will add that information to the case.