Yet another indexer crash

SteveF

Windows 7

Have tried "repair"

Have tried"bitsadmin" (no success)

Have tried turning off Virus checker

Have even re-formatted HD and re-installed Windows (Logos4 indexer worked for a couple of weeks after).

Only thing that seems to work is re-install--

Indexer failure rarely results in any error logs: ie.

3223.dec 3 Logos4.zip

0564.Dec 3 Logos4Indexer.zip

0003.indexer failure.txt

These files were supposed to help:

8267.WER8DEA.tmp.zip

8473.WER73B5.tmp.WERInternalMetadata.zip

The last time it did give some error logs

1376.Logos4.zip

3326.Logos4Indexer.zip

7142.Logos4IndexerCrash.zip

2678.Logos4IndexerError.zip

I' not going to re-format again.

I did that because Logos techs suggested my User accounts had "issues."

Well this time as well as an Admin & Guest I also put on two other Stadard Users: L4Beta and 4Logos.

As it is the L4Beta User side that is not working properly, so Tech support does not really want to talk to me.

[Is there even a beta right now? ...Don't think so, so it wpould be 4.6a SR-4.

Thanks

ps this is the continual Indexer crash message:

Logos Bible Software4Indexer has stopped working

Windows can check ... etc

Check on-line...etc

Close program...etc

Details:

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: logos4indexer.exe

Problem Signature 02: 4.61.0.3380

Problem Signature 03: 50b553bd

Problem Signature 04: System.Drawing

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4f9267f5

Problem Signature 07: 7b0

Problem Signature 08: ffffffff

Problem Signature 09: System.ArgumentException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

As soon as one clicks anywhere on this message the Indexer disappears out of the Program Manager list of Processes

[This has been going on since April. Logos tech staff took extensive control of computer and could not really help.

[Advised to Scan empty folder ie re-down loading many, many G's of REsources each time--plus their suspicion about my Windows User Accounts - but they have all been re-installed).

As the other User account with a "safe" Logos 4 installation using: "Update Channel: default/stable" etc, [and NO to internet] seems to consistently work, I feel that this is a Logos issue? The frustrating thing is that every time this is "fixed" -- the account that I then choose to mainly work from is the one in which Logos 4 always gets "wrecked."

Thanks

[This does not give a lot of motivation here to pay money to upgrade/cross-grade to L5--this 4.6a version of Logos was to have been "the" stable one].

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Comments

Bradley Grainger (Logos)

Please follow these instructions to make sure Background Intelligent Transfer Service is set to log on with the Local System account: https://groups.google.com/forum/?fromgroups=#!msg/microsoft.public.windowsupdate/34W2KgtMdco/fAaRP64chQEJ

Also make sure that the service Startup type is set to "Automatic (delayed start)".

Bradley Grainger (Logos)

ps this is the continual Indexer crash message:

Logos Bible Software4Indexer has stopped working

...

Problem Signature 09: System.ArgumentException

As soon as one clicks anywhere on this message the Indexer disappears out of the Program Manager list of Processes

This is a different error to the one that appears in Logos4IndexerError.log. My advice earlier applied to the error that is being logged.

It sounds like you have at least two different problems. Even if the steps above (to fix the log on for BITS) work, you may still crash with this second error. Unfortunately, I won't be able to offer any advice on how to solve it without seeing the full managed call stack that's usually logged in Logos4IndexerCrash.txt or Logos4IndexerError.log.

SteveF

https://community.logos.com/discussion/comment/436806#Comment_436806

Please follow these instructions to make sure Background Intelligent Transfer Service is set to log on with the Local System account: https://groups.google.com/forum/?fromgroups=#!msg/microsoft.public.windowsupdate/34W2KgtMdco/fAaRP64chQEJ

Also make sure that the service Startup type is set to "Automatic (delayed start)".

- Thank you Bradley:

I have just corrected/changed settings so that all of these suggestions are now operational.

SteveF

https://community.logos.com/discussion/comment/436811#Comment_436811

It sounds like you have at least two different problems.

Yes, I can believe that.

the full managed call stack that's usually logged in Logos4IndexerCrash.txt or Logos4IndexerError.log.

Is this something that I still must supply? [please only post back if I must supply differing materials from that in these aearlier attached logs]

Is it something you will look at in the supplied logs when you are able? [ie. If this is the correct question/answer etc, then please do not take time to post back]

Thank you again

SteveF

https://community.logos.com/discussion/comment/436826#Comment_436826

Bradley:

From using a combination of some of your earlier suggestions, finally after trying for two days, I again have everything up and working.

[ie. I have all of my resources back, BUT the indexer still crashes.]

Hopefully it will not crash if I try to download another free Vyrso resource.

(I am not going to even try)

These Indexer failures on free downloads are a pain but not the end of the world.

But if these represented "real" money (as the Cross-grade will) the pain would be much greater.

If there even was "something" specific that I could [do/not do] to end the Indexer crashes -- I would not be as ["frazzelled"?], etc. It is the continued seemingly "intermittent" nature of this that causes me the most concern--plus the repeated gigantic Resource downloads.

Thanks again

SteveF

https://community.logos.com/discussion/comment/436830#Comment_436830

These do appear to be differnt?

approx 6:15 pm EST Dec 5

Description:

Exception in TryCreateCore

Problem signature:

Problem Event Name: APPCRASH

Application Name: Logos4Indexer.exe

Application Version: 4.61.0.3380

Application Timestamp: 50b553bd

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17932

Fault Module Timestamp: 50327672

Exception Code: e0434f4d

Exception Offset: 0000C41F

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/437118#Comment_437118

These do appear to be differnt?

approx 6:15 pm EST Dec 5

Description:

Exception in TryCreateCore

Yes, this appears to be a new error (almost certainly in opening a Logos resource). Has your Logos4IndexerError.log file been updated (with a new crash) since last night?

Please post a zip file of all logs (that have been modified in the past two days) here, so I can read through and see if there's any clues in any of them.

SteveF

https://community.logos.com/discussion/comment/437124#Comment_437124

1055.Logos4.zip

6825.Logos4Error.zip

5556.Logos4Indexer.zip

5633.Logos4IndexerCrash.zip

7711.Logos4IndexerError.zip

8865.logos4setup.zip

The following is older:

6874.Logos4Crash.zip

This is everything in the drawer since I posted the ealier ones from Dec 3 and earlier today , the 5th.

thanks

[it is doing something really bizarre now--the Indexer "stopped working" stays up continually. I click "close" and it justt generates a new indexer close window (but now with thesame identical "reasons" or codes etc]

eg. Description:

Exception in TryCreateCore

Problem signature:

Problem Event Name: APPCRASH

Application Name: Logos4Indexer.exe

Application Version: 4.61.0.3380

Application Timestamp: 50b553bd

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17932

Fault Module Timestamp: 50327672

Exception Code: e0434f4d

Exception Offset: 0000C41F

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

I guess I could close it through Task Scheduler eventually. I'llleave it up for now.

THANKS

Logos4Error.zip

SteveF

https://community.logos.com/discussion/comment/437159#Comment_437159

Well I finally "clicked" my way through that experience and L4 finally loaded to a layout.

SteveF

https://community.logos.com/discussion/comment/437167#Comment_437167

A further question:

Is there an apparent reason why the indexer is able to (almost flawlessly) "do" books that Logos has "up-dated" yet is mostly unable to download and successfully index any "new" orders?

eg. A few moments ago "Indescribable: Encountering the Glory of God in the Beauty of the Universe" apparently has successfully been rebuilt by Logos staff. It downloaded; and is now indexing without any "issues."

4621.Logos4Indexer.zip

4885.Logos4.zip

YET newly purchased resources are not able to navigate that final "indexing hurdle" after they have successfully downloaded? ie they can be seen in the Resource drawer yet in the mean time the indexer has "announced" its failure -- with the result that these (now downloaded) resources are still "invisible" to the L4 program. This then must result in the "scorched earth" strategy of a total re-install in order to have them recognized.

These above sentences seem to be an accurate statement of what continually happens on at least one "user" account on my Windows 7 system (and usually it is doing this on the very User Account that I wish to use [or mostly exclusively use, etc.]

Is mine the only system that is (in)consistently encountering this type of error? If necesary I can be the "guinea pig" in this experiment if it will eventually save others these "hassles."

Thanks

Dave Hooton

https://community.logos.com/discussion/comment/437181#Comment_437181

These above sentences seem to be an accurate statement of what continually happens on at least one "user" account on my Windows 7 system (and usually it is doing this on the very User Account that I wish to use [or mostly exclusively use, etc.]

This is most unusual but the only way to diagnose it accurately is to supply new logos4.log & logos4Indexer.log immediately following a crash (delete all the old logs beforehand and zip the logos log files folder after).

SteveF

https://community.logos.com/discussion/comment/437313#Comment_437313

(delete all the old logs beforehand and zip the logos log files folder after).

I have not been doing this step. I have just been letting them "update" or "over write" etc.

I will now delete the ones in that drawer that have been already "zipped" & sent.

Thanks for the "heads up."

SteveF

https://community.logos.com/discussion/comment/437385#Comment_437385

Resources Updated on December-06-12

The following resources were updated:

- Journal of the Evangelical Theological Society Volume 50

- Lexham Analytical Lexicon to the Greek NewTestament

THE ABOVE are this morning's examples of PERFECT L4 behaviour. "Your" re-built resources being upgraded, etc.

I'll edit in to include the two logs as soon as the indexer has stopped.

Logos4 log & Indexer log are in here:

1538.Logos Log Files.zip

[If this had been an indexer crash of a "new" resource the system wpould not even have gotten this far].

As I said, Logos' own re-built resources have not been the issue.

I'm thankful for that.

p.s. [-- After adding the above 2 logs I will next try, as an experiment, to download another free Vyrso book. Those are the "new" ones that (almost, always] crash the indexer. I'll then post those fresh logs and that experience in my next posting.]

SteveF

https://community.logos.com/discussion/comment/437416#Comment_437416

Experiment: download of a "new" [never before on my system] Vyrso resource

Return from Tomorrow (Vyrso) 527.7 KB

Logging drawer is empty of old logs.

10:59 a.m. Stage 1 of 3 "Preparing Your Library-this may take awhile"...etc

[usually an "excessive" length of time indicates that it will crash]

11:04 a.m. [Still at Stage 1 of 3] "Logos Bible Software 4 Indexer has stopped working"

Click on message - Logos loads without new resource. BUT if I go to Biblia.com, it WILL be there.

Logs:

4682.Logos Log Files (2).zip

[by the way: The following error message in these logs has been coming up "FOREVER" "Error Sinai.Message Failed to load image from" etc] Does this continual [both in numbers of lines & in amount of many times appearing in different error logs] mean that an unknown, but specific resource, is what is "crashing" the indexer?

It ran from about 11:01:46 to 11:02:05 with numerous error lines. If I had saved all of my past logs you would see this "Eror Sinai.Mesasge" etc in every one of them when a "new" resource (especially from Vyrso) failed to index correctly.

At this point (in past experience) the only way to "ever" make this new resource appear is the "scan to an empty folder " procedure or a TOTAL re-install. When doing the later I do try [if possible] to do Dave Hooton's Method 2. Sometimes that is not possible.

Thanks

[In my haste to get up-to-date logs I clicked "too soon" on the "indexer has crashed" meesage. Therefore I was unable to copy out of it that short (11 line?) "problem signature" diagnosis) from Windows' perspective.]

The above indicate that after entering in the Command Line (both) "Update Now" & "Update Resources" that Logos thinks all is well with my L4

Dave Hooton

https://community.logos.com/discussion/comment/437431#Comment_437431

Steve,

Logos really need the crash log info. But I would suggest getting on to Tech Support and quoting this thread with all its information.

BTW you don't have to clear the Log Files folder now. Just ensure you wait a minute or so after a crash to get all the info.

SteveF

https://community.logos.com/discussion/comment/437559#Comment_437559

Logos really need the crash log info

yes, i agree that it might be very helpful.

BUT very often, almost always, in these cases NO crash log is created.

On this occassion ONLY those two logs were produced.

My question is "Why?"

Sometimes, occassionally, one is and I then do zip it.

Does that extra info "help" in any way?

- Rather than getting right to "tech" i'll wait for Bradley to respond first. He has already tried to deal with this a couple of month ago--basically we re-installed and for the first 2 or 3 "new" downloads, things worked--yet it just keeps coming back.

But thanks so much. I appreciate what you do for all of us.

SteveF

https://community.logos.com/discussion/comment/437616#Comment_437616

this time I was able to save the Warning window comments

[this is the free december logos resourse]

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: logos4indexer.exe

Problem Signature 02: 4.61.0.3380

Problem Signature 03: 50b553bd

Problem Signature 04: System.Drawing

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4f9267f5

Problem Signature 07: 7b0

Problem Signature 08: ffffffff

Problem Signature 09: System.ArgumentException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

AGAIN there is no "crash log created.

It appears though that I have two l4 logs here is the later one

5672.Logos4.zip

here is a l4 log fromm a few seconds before plus the indexer log

32132.Logos Log Files.zip

Thanks

SteveF

https://community.logos.com/discussion/comment/437616#Comment_437616

this time I was able to save the Warning window comments

I assume this is the free december logos resourse.

[No, because that "Dr. Ryrie's Articles" came in successfully just after this (unknown) one crashed.]

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: logos4indexer.exe

Problem Signature 02: 4.61.0.3380

Problem Signature 03: 50b553bd

Problem Signature 04: System.Drawing

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4f9267f5

Problem Signature 07: 7b0

Problem Signature 08: ffffffff

Problem Signature 09: System.ArgumentException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

AGAIN there is no "crash log created.

It appears though that I have two l4 logs here is the later one

5672.Logos4.zip

here is a l4 log fromm a few seconds before plus the indexer log

32132.Logos Log Files.zip

Thanks

[This indexer log again contains the Sinai.Message error line -- does this mean that the earlier failed Vyrso resource was again trying to download?

Alex Scott

https://community.logos.com/discussion/comment/437637#Comment_437637

I've been having a similar problem for quite a while now. Indexer always crashing. Usually L4 will load however. Have enclosed log files.

4885.Logos4IndexerError.log

8233.Logos4IndexerCrash.txt

2705.Logos4Error.log

3718.Logos4Crash.txt

SteveF

https://community.logos.com/discussion/comment/437637#Comment_437637

42527.Logos Log Files.zip

I believe that this was the successful "Dr Ryrie" download?

[I had to step away from the conpute for a time].

Dave Hooton

https://community.logos.com/discussion/comment/437635#Comment_437635

here is a l4 log fromm a few seconds before plus the indexer log
32132.Logos Log Files.zip

[This indexer log again contains the Sinai.Message error line -- does
this mean that the earlier failed Vyrso resource was again trying to
download?

That is definitely an interesting Indexer log (and question) for Logos.

Dave Hooton

https://community.logos.com/discussion/comment/437653#Comment_437653

I've been having a similar problem for quite a while now. Indexer always crashing. Usually L4 will load however. Have enclosed log files.

4885.Logos4IndexerError.log

8233.Logos4IndexerCrash.txt

2705.Logos4Error.log

3718.Logos4Crash.txt

You omitted the most important files - logos4.log and logos4indexer.log (they have to be uploaded after the crash and before you restart Logos) as this looks like a Library Catalog Index problem rather than the normal resource Indexer.

SteveF

https://community.logos.com/discussion/comment/438168#Comment_438168

That is definitely an interesting Indexer log (and question) for Logos.

Another question for you Dave.

I also see that there are L5 indexer complaints. So Question: Is it using all of the '"same" indexer (engine/code) etc?

With my own [apparently very wierd] problem, is there even much point in changing up to L5?

Even with my continual L4problems--at least I've had it/known L4 etc for over3 years [including extra beta time etc] --but what might I be getting into on "this" machine by adding the further "complexity" of an L5 up-grade on top of this present "uncertainty"?

Concerned....as I mentioned before, this L4 program is blissfully unaware that it has botched the download/indexing of yet another new Vyrso resource. And the only way that anyone has ever been able to help with it has been by replacing every resource by means of a new total download. That does get discouraging after a while.And it has happened too often already (going back to April of this year)..

When it works properly, it is wonderful.

Thanks

ps I really do want to know what resource that continual "Sinai.Message" error code relates to?

Dave Hooton

https://community.logos.com/discussion/comment/438188#Comment_438188

I also see that there are L5 indexer complaints. So Question: Is it using all of the '"same" indexer (engine/code) etc?

I believe so, but different installations experience different problems!

With my own [apparently very wierd] problem, is there even much point in changing up to L5?

It would be best to have them resolved or just stop buying Vyrso!

Alex Scott

https://community.logos.com/discussion/comment/438179#Comment_438179

You omitted the most important files - logos4.log and logos4indexer.log

These files appear nowhere on my computer. There is a folder under documents called Logos4 Log Files which contains only the 4 files above, and just the two indexer files if L4 starts without error.

SteveF

https://community.logos.com/discussion/comment/438211#Comment_438211

It would be best to have them resolved or just stop buying Vyrso!

[:)]

Thanks Dave!

Dave Hooton

https://community.logos.com/discussion/comment/438212#Comment_438212

You omitted the most important files - logos4.log and logos4indexer.log

These files appear nowhere on my computer. There is a folder under documents called Logos4 Log Files which contains only the 4 files above, and just the two indexer files if L4 starts without error.

Alex, you first have to enable indexing to get those logs -->http://wiki.logos.com/Diagnostic_Logging Upload after a crash but before you next start Logos.

But please start a new thread to discuss your problem!

SteveF

https://community.logos.com/discussion/comment/438211#Comment_438211

or just stop buying Vyrso!

Dave this is [good but ?]

I went into the other user account to the "always stable never a beta" L4.

I made sure that every load line regarding L4 was "overlooked" by Scanners & Firewalls.

On the first attempt (probably the Vyrso book-Return From tomorrow?) it , the indexer crashed.

But I kept re-starting it & it kept showing upgrades to down-load. [the Logos Dr Ryrie book and the 3 re-built Logos resources].

BUT in the middle of all of the (as yet totally un-downloaded or at least non-indexded Vyrso resource) it appeared on this account's L4.

4135.stable indexer crash.txt

4087.1 Logos Log Files_after crash ie failure to down load Vyrso Resource & before restart.zip

1488.2 Logos4 after restart and successful logos Dr Ryrie resource.zip

2134.3 Logos Log Files after Ryrie before next download.zip

7776.4 Indexing done_Logos Log Files.zip

So this version of L4 now has the missing resource and has almost finished indexing. Once that is done I will have to turn back on all of my Virus-firewall etc. But how will I ever know if turning them off really helped?

Questions, questions, etc...

Dave Hooton

https://community.logos.com/discussion/comment/437673#Comment_437673

42527.Logos Log Files.zip

I believe that this was the successful "Dr Ryrie" download?

[I had to step away from the conpute for a time].

This was a successful index of the logos4 version of the resource @18:51. An earlier log (#32132) showed it had been discovered @18:44 in your Libronix installation (.lbxlls file), copied into Logos4 and then got this message:-

Exception (WER status is -1) creating resource at 'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\RYRIEARTICLS.lbxlls' with expected resource ID '(null)' and version '(null)': Exception of type 'System.OutOfMemoryException' was thrown.

Somewhere between 18:44 and 18:51 hours the Indexer downloaded the logos4 version - and this is what we are missing because that log gets overwritten after it tells you to restart Logos for updated resource. Try to save that log before restarting Logos.

Another log (#5556) showed problems with opening lbxlls resources (NOT logos4 files) so I'm wondering if there is an interaction between Libronix and Logos4 e.g. have you told Libronix to look for resources in the Logos4 resource path?

SteveF

https://community.logos.com/discussion/comment/438236#Comment_438236

have you told Libronix to look for resources in the Logos4 resource path?

I will check this out.

I guess would have asked the question the other way, I guess, would Logos be looking over in Libronix?

[EDIT] After checking my Libronix Resource Paths the answer is "no".

They only go to Libronix DLS Resource paths-plus the Logos20 (the old book path to pre L3 books).

SteveF

https://community.logos.com/discussion/comment/438236#Comment_438236

e are missing because that log gets overwritten after it tells you to restart Logos for updated resource

Sorry, yes. I keep forgetting that that almost automatic action is also a "re-start" -- ie I am not actually reaching outto click on the "x".

SteveF

https://community.logos.com/discussion/comment/438236#Comment_438236

Another log (#5556) showed problems with opening lbxlls resources (NOT logos4 files)

If, for any reason, these are in my L4 Resource folder, should I just remove them? I assume that if there are - that I have scanned them in from L3?

I am pretty sure that my (Libronix based) Sermons of...& Illustrations of... would have needed to be scanned into that drawer? I may also have an old lbxlls etc of "VanTil"?

EDIT I actually still have 1,972 Libronix DLS Resource (LLS) files in my L4 Resource folder

+ that "old school" 2-part LL2.X Vantil file ie. VANTIL.lix and VANTIL.LSF

+ 2 Libronix DLS Literary Typing File ie. tooman.lbxlty & mackie.lbxlty

AND I should note--that "old" VanTil file works just fine!

Dave Hooton

https://community.logos.com/discussion/comment/438235#Comment_438235

So this version of L4 now has the missing resource and has almost finished indexing. Once that is done I will have to turn back on all of my Virus-firewall etc. But how will I ever know if turning them off really helped?

Questions, questions, etc...

This is the pattern as per my previous post - Ryrie is discovered in Libronix + crash then indexed OK. The actual download indexer log is missing.

SteveF

https://community.logos.com/discussion/comment/438245#Comment_438245

This is the pattern as per my previous post

Sorry--yes I understand that process much more clearly now.

Dave Hooton

https://community.logos.com/discussion/comment/438240#Comment_438240

EDIT I actually still have 1,972 Libronix DLS Resource (LLS) files in my L4 Resource folder

That seems a lot. Here's the ones that caused problems:-

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\ANSWERTQ.lbxlls' with expected resource ID 'LLS:42.20.13' C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\BESTJVM.lbxlls' with expected resource ID 'LLS:36.0.37' 'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\BGD.lbxlls' with expected resource ID 'LLS:46.30.2' 'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\PRSRC2005.lbxlls' with expected resource ID 'LLS:PRSRC2005' 'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\CHRAPOL.lbxlls' with expected resource ID 'LLS:42.20.30' 'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\CLUREASON.lbxlls' with expected resource ID 'LLS:42.20.23' 'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\INTRO2PHIL.lbxlls' with expected resource ID 'LLS:42.20.29'

I know that LLS:PRSRC2005 has a Logos4 file, so if you only have the lbxlls file there is a problem.

There's always an interaction between Logos4 and Libronix. If you had to re-install it would be worthwhile renaming the Libronix resource folder (to hide it) and see what is missing after Logos downloads from its server.

Dave Hooton

https://community.logos.com/discussion/comment/438238#Comment_438238

have you told Libronix to look for resources in the Logos4 resource path?

I will check this out.

I guess would have asked the question the other way, I guess, would Logos be looking over in Libronix?

[EDIT] After checking my Libronix Resource Paths the answer is "no".

Libronix could cause problems for Logos4 if the answer was "yes" i.e. if a resource in Logos4's folder is open in Libronix it would be unavailable to Logos and cause an error/crash.

SteveF

https://community.logos.com/discussion/comment/438267#Comment_438267

That seems a lot. Here's the ones that caused problems:-

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\ANSWERTQ.lbxlls' with expected resource ID 'LLS:42.20.13'

Answers to tough questions opens with the LLS:42.20.1 typed into the Command Line

ANSWERTQ.lbxlls is in the L4 drawer I cannot "see" LLS:42.20.1 in the L4 Resource Drawer

C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\BESTJVM.lbxlls' with expected resource ID 'LLS:36.0.37'

The best of J. Vernon McGee : A collection of his best-loved sermons, volume 1   opens with the LLS:36.0.37 typed into the Command Line

BESTJVM.lbxlls  is in the L4 drawer I cannot "see" LLS:36.0.37  in the L4 Resource Drawer

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\BGD.lbxlls' with expected resource ID 'LLS:46.30.2'

A Greek-English lexicon of the New Testament and other early Christian literature opens with the LLS:46.30.2 typed into the Command Line

BGD.lbxlls  is in the L4 drawer I cannot "see" LLS:46.30.2 in the L4 Resource Drawer

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\PRSRC2005.lbxlls' with expected resource ID 'LLS:PRSRC2005'

Nelson’s Annual Preacher’s Sourcebook (2005 Edition). opens with the LLS:PRSRC2005 typed into the Command Line

PRSRC2005.lbxlls is in the L4 drawer but I cannot "see"any LLS:PRSRC2005 in the L4 Resource Drawer [so there is nothing "obviously" competing with this resource for space" I have 7 of these PRSRC resources . Of them PRSRC2003 & 2005 are still .lbxlls files--the other 5 are now .logos4 files

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\CHRAPOL.lbxlls' with expected resource ID 'LLS:42.20.30'

Christian apologetics.   opens with the LLS:42.20.30 typed into the Command Line

CHRAPOL.lbxlls   is in the L4 drawer I cannot "see" LLS:42.20.30 in the L4 Resource Drawer

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\CLUREASON.lbxlls' with expected resource ID 'LLS:42.20.23'

Come, let us reason: An introduction to logical thinking.   opens with the LLS:42.20.23 typed into the Command Line

CLUREASON.lbxlls   is in the L4 drawer I cannot "see" LLS:42.20.23 in the L4 Resource Drawer

'C:\Users\L4Beta\AppData\Local\Logos4\Data\crwgnuv1.fkj\ResourceManager\Resources\INTRO2PHIL.lbxlls' with expected resource ID 'LLS:42.20.29'

Introduction to philosophy: A Christian perspective. opens with the LLS:42.20.29 typed into the Command Line

INTRO2PHIL.lbxlls   is in the L4 drawer I cannot "see" LLS:42.20.29 in the L4 Resource Drawer

I know that LLS:PRSRC2005 has a Logos4 file, so if you only have the lbxlls file there is a problem.

Thanks so much for trying to trace these. Sorry to "wreck" your quote with my interpolations.

SteveF

https://community.logos.com/discussion/comment/438276#Comment_438276

Afraid I must stop for night --with time zone difference we are at !:30 a.m. EST

Thanks again

Dave Hooton

https://community.logos.com/discussion/comment/438276#Comment_438276

PRSRC2005.lbxlls is in the L4 drawer but I cannot "see"any LLS:PRSRC2005 in the L4 Resource Drawer [so there is nothing "obviously" competing with this resource for space" I have 7 of these PRSRC resources . Of them PRSRC2003 & 2005 are still .lbxlls files--the other 5 are now .logos4 files

"L4 drawer" = Library?

"L4 Resource Drawer" = L4 Resource folder but I don't understand "I cannot "see"any LLS:PRSRC2005 in the L4 Resource Drawer", when you then say you "have 7 of these resources". Taking the last part at face value, I have logos4 files for PRSRC2003 & 2005 in Logos whilst you have lbxlls files! Again, i suspect interaction between Libronix & Logos when (re-)installing Logos. Check their versions in Libronix & compare to these in Logos

LLS:36.0.41
2012-10-05T23:51:57Z
PRSRC2003.logos4

LLS:PRSRC2005
2012-10-05T23:52:23Z
PRSRC2005.logos4

SteveF

https://community.logos.com/discussion/comment/438291#Comment_438291

"L4 Resource Drawer" = L4 Resource folder

Yes

And by "7" -- I had meant that I have a set of these Nelson Pastor's Annual Yearbooks etc running from 2003-2009 - SORRY to confuse.

I have logos4 files for PRSRC2003 & 2005 in Logos whilst you have lbxlls files!

Wow, then THIS IS then the issue?.

My 2003 & 2005 ARE older Libronix files, PRSRC2003.lbsllx & PRSRC2005.lbxlls

I do NOT have the following:

LLS:36.0.41
2012-10-05T23:51:57Z
PRSRC2003.logos4

LLS:PRSRC2005
2012-10-05T23:52:23Z
PRSRC2005.logos4

[whilst ALL of my PRSRC2004 and PRSRC2006-PRSRC2009 are those MODERN .Logos4 files.]

Do you have any suggestion as to how to "cure" this? I am quite ready to believe that the "failure to deal with "Sinai.Message" error might come from one of these two older files AND especially that 2005 file which you noticed seems to be causeing the most trouble.

Thanks so much for spotting this!

Dave Hooton

https://community.logos.com/discussion/comment/438537#Comment_438537

Do you have any suggestion as to how to "cure" this? I am quite ready to believe that the "failure to deal with "Sinai.Message" error might come from one of these two older files

I think there is a problem having 1972 lbxlls files and the interaction with Libronix. I suggest to reinstall:-

note how many resources in Library
backup the \Resources folder and remove all lbxlls files
rename the Libronix resource folder to hide it from Logos4
uninstall Logos and delete the \Logos4 folder
enable diagnostic logging
install Logos using Method 3 --> http://wiki.logos.com/Quick_Installation_onto_multiple_computers
expect a download notification from Logos' server but don't let it happen until indexing has finished
check how many resources in Library when downloading is complete
check how many lbxlls resources in the L4 resource folder

If this goes smoothly it will be a matter of assessing whether any shortfall of lbxlls resources is worth restoring (from your Libronix installation). But the Nelson Annual Preacher's resources should all be logos4 files.

If that is not acceptable then:-

rename the Libronix resource folder to hide it from Logos4
hide the two Nelson lbxlls files & restart Logos4
unhide the Nelson titles & restart Logos4
hopefully logos4 files will be downloaded and indexed

With either suggestion, remember to save the Indexer log from the download as discussed.

SteveF

https://community.logos.com/discussion/comment/438616#Comment_438616

I suggest to reinstall:-

Thanks for the advice. I will probably take it.

If I have too, I will just have to live without those Libronix files in L4, and be happy to at least have them in a working version of L3 etc.

Just an additional note:

Over the last few months I have never been able to get a totally "clean" instal of L4 without having to "fix" it afterwards.

The culprit is always blamed (in the log fikes) on Libronix files that came over in the "import All" command.

One time it will be related to the Prayer List (database). Another time it will be "x database " or another time, "y database" etc.

SO...I go into the L4 drawer and delete whicever offending material that had originated from Libronix (whatever created the L4 database, etc) and presto, L4 springs to life.

Thanks so much!

SteveF

https://community.logos.com/discussion/comment/438616#Comment_438616

reinstall:-

15.81GB are downloading. [ Needed to restart after taking couple more steps.]

The laptop's set-up is now designed to be as gentle" as possible

- Virus & Firewall are turned off on my laptop [My wireless network router still has a working firewall]

- Libronix Resource Drawer is re-named

I will probably "lose" the Vantil collection due to its old Logos 2 era files.

Also the "Semons of" & "Illustration of" will not be transferred over from Libronix BUT I can now at least re-create them with the L4 PBB Sermon File Syntax codes.

Thank so much. Fingers crossed etc -- At least this will not be any "worse" than it already is. But it will be an extremely long weekend of downloads, re-index etc.

Because I do want to add another copy under a different user that will NOT be ever hooked into the Internet. Preserves a working L4 for when L5 crashes etc

Thanks again

SteveF

https://community.logos.com/discussion/comment/438754#Comment_438754

removed due to "false start"

SteveF

https://community.logos.com/discussion/comment/438759#Comment_438759

I had to start again.

I had forgotten all about the Logos 20 drawer with the old VanTil files.

I had not re-named it so L4 tried to scan them in.

One very interesting development: Usually by now the software would have failed to load during a new install. The splash screen would appear & disappear...period. Then (as described earlier) I would then go into the Logs to see which database was failing due to apparent previous Libronix "influences" etc.

The did not happen this time.

The reson I decided to completely remove the resources was to see just how many Libronix files will be downloaded into L4. Although I do have all 1700 of the Perseus files, having almost 2000 Libronix resource files on a set-up with 5200 resources seems excessive-even if some are Perseus.

And, I'm not even supposed to have this many resources. I recently "traded" down with another Logos user so that he could have my higher level L4 boxset and I took his lower version. He has successfully received the extra books--but I have not as of yet had any "clawed back." So ultimately the number of resources will be changing.

Ah, here is the "Update Available" notice. All present logs will be now enclosed:

4431.Logos Log Files.zip

I will now trigger download - then save logs again before re-starting. [Log says 5270 will be downloaded--some of these I always hide--either an "exotic" language Bible or the old L3 "quick" type help files.]

SteveF

https://community.logos.com/discussion/comment/438772#Comment_438772

then save logs again before re-starting.

It downloaded all night.

I left for church and on my return it appears thatnothing is happening--the download indicator is no longer there, BUT neither is the request to re-start--strange?.

Here are the two important logs

3113.Logos4.zip

6318.Logos4Indexer.zip

The followuing two are, I assume, still identical--ie. I incleded these from yesterday:

5773.DigitalLibraryInstall.zip

8802.logos4setup.zip

Now I will again turn L4 off & on and hopefully resources will appear from somewhere as there are 0 resources in the Library. .

SteveF

https://community.logos.com/discussion/comment/438926#Comment_438926

As soon as insexing finishes I will post the logs.

Presently, by hiding the Libronix 3 and Logos 20 books I am missing about 22 resources including the VanTil (which was Logos 2.0).

BUT last time I had 5270 BUT the Library count is 5215 yet the resource drawer says now that there are 5270 files.

Both of the Nelson Pastors annual 2003, 2005 are still in the library as the older Libronix 3 .lbxlls files (not the newer Logos 4 file that David has),.

THERE are 1950 of the Resources that are Libronix files. Many of these are probably Theological Journals.[I have collections 1-10 + 11 + 12].

Indexing continues...

SteveF

https://community.logos.com/discussion/comment/438972#Comment_438972

As the indexer was finishing (in the very high 90%'s --might even have been finished--I was away from computer)

- Indexer crash

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: logos4.exe

Problem Signature 02: 4.61.0.3380

Problem Signature 03: 50b553eb

Problem Signature 04: WindowsBase

Problem Signature 05: 3.0.0.0

Problem Signature 06: 4f350591

Problem Signature 07: e4

Problem Signature 08: 1b

Problem Signature 09: FatalError

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Here are the logs (these had been running all through indexing so I hope error message did not "distort" them etc:

5127.2 logs.zip

And after I clicked on Error WIndow reporting Crash:

6114.2 more logs after crash window closed.zip

Even though that Indexer "crashed" there were no specific crash logs!

But [good point] I no longer see that error: about not finding "Sinai.Message" etc

Dave Hooton

https://community.logos.com/discussion/comment/438972#Comment_438972

As soon as insexing finishes I will post the logs.

Should be indexing, because the Indexer log shows that downloading had completed successfully by 08:29 and there were no errors. Also no errors in logos4.log.

The Ryrie resource downloaded succesfully (LLS:RYRIEARTICLS)

Very puzzled about Nelson Pastors annual 2003, 2005 downloading as Libronix 3- you should report this as a bug (or see Logos Tech as it may be connected with your 'downgraded' licence).

BUT last time I had 5270 BUT the Library count is 5215 yet the resource drawer says now that there are 5270 files.

5270 files of which some are data sets for lemmas, grammar and morphology.

So you now have 5215 in Library, but previously had 5270 in your Library?

SteveF

https://community.logos.com/discussion/comment/439089#Comment_439089

So you now have 5215 in Library, but previously had 5270 in your Library?

Sorry forgot about the data sets etc.

Actually I had 5237 in the library before -- so not sure what happened to the "other" 22?