Hoping this wasn't a mistake, never bought anything on ebay before. Have any of you purchase used Logos software and did you have any problems with transferring ownership? Thanks, Cold Feet
Yes, No/Almost
I have purchased a few from there. The SELLER (more specifically the OWNER of the license) must be the one to contact LOGOS and arrange the transfer of licences. There is a $25 (or is it $20) license transfer fee. Wither or not you paid that in the auction you will have to figure it out with the seller.
Notice: you are taking a fairly big risk purchasing Logos software through an auction site. If the person selling doesn't originally own the license (this almost got me last week) then you may be out the cash...
Did you purchase it new or used? If it's from a reputable retailer (one that at least prior to Logos 4 was selling Libronix products), you should be ok. Check their eBay feedback to see. Otherwise, like Jeremiah said, it might be tough to get that activated without help from their end. In any case, you can still file a claim with eBay if something went wrong with the transaction.
Jason
I think there are a few guys selling off their "add ons" since they have upgraded. Since they now have an upgrade they no longer need the original add on. An example is Pillar Commentary. It is my understanding, however, that if you had such an add on and then upgraded, it helped reduce your upgrade price. Technically I do not think that license can be transferred. It is somewhat of a debatable issue...
It's a debateable issue? I guess I could see why perhaps. But what is a person supposed to do with the product they bought that is now included? I think that should have been thought of by Logos.
I for example bought "The Pulpit Commentary" about a year ago. This week I upgraded to L4 Gold which includes "TPC". Naturally I now want to sell my TPC. If Logos included my purchase of TPC into the discount (which they did not...I'll explain why) they should have figured that I would naturally want to sell it. Logos should have figured out a way to factor that into the discount. What would they expect? Certianly a person isn't just going to toss it in the trash (after paying big bucks for it)
-Explaination: my situation is a little different (as I'm sure is the case for some) I purchased my L3 copy of TPC from an individual and got the license transferred. In this case it WAS NOT counted in the discount.
-I understand that if a persons "add-ons" were credited towards the discount that there is a bit of a pickle. But unless the credit was for AT LEAST the ammount that was originally paid for the "add-on" then it should be a mute issue.
The upgrade price ONLY takes into consideration the resources available in your base package (e.g., Original Languages). The upgrade price does NOT take into consideration any add-on purchases NOT included in the base package. (I found out the hard way, unfortunately.)
I'm going to differ with your post. I got a call last Saturday night by a Mr. Don (Logos Sales Rep) who "noticed" that I had clicked to buy the Gold package(on the Logos site) but did not follow through with the sale. (so he decided to give me a ring)
I specifically asked him 3 times if my prior pre-pup purchases(which is all I had bought from Logos over the last 2 years) were INCLUDED in the discount that was showing up on the Logos upgrade site (and it was the same discount that he was offering).... He told me yes each time I asked... YES that my prior purchases (specifically pre-pubs) WERE included in the discount that was showing. And I did state to him that I was under the impression that only a person's previous base package counted towards the discount, and he said that was NOT the case.
This is what I was told by the sales rep, so I am assuming it is true (I'm certain I was not purposely lied to). If however you have proof that is it not true PLEASE let me know.
Now, if a person has purchased something OUTSIDE of the Logos site, I know that is not included in the discount. But everything that is listed under a users account (Order History) should be used in determining the amount of discount one receives.
Thank you for your reply. I do believe the person I'm buying from was the original buyer. I sent him an email with a cut and paste from the Logos website stating the info required to transfer.
That is good to know that ebay offers help in securing a sound purchase, credit card too. Thank you
Jeremiah: I think Logos uses a "formula" to calculate the price of each indfividual's upgrade.
The reason I jumped in on this discussion was that recently I wanted to bid on some Logos stuff on EBay. I emailed the seller asking him if he was sure he could transfer the license. He wrote back and said that my question made him decide he better make sure so he called Logos. He told me that the answer was "no" he could not sell his items because they were used in the calculation of the upgrade price.
Frankly I hope I am wrong becuase I too have some things I could sell off!
This wasn't an add-on but Logos 3 silver. Thank you
...oh... eeek.... Yes I can certainly see some issues with this. I'd have to say there should at least have been a disclaimer somewhere about it if it is true...
In my opinion it looks like they should have only based the discount on a person's base package, esp. if they were no longer going to allow a user to sell their own purchases (and personally owned licenses).
Here's what happened to me. I thought about upgrading to Platinum, but then decided against it (due to the price). Then I purchased a Logos resource from another user (and I paid the $20 license transfer fee.) I checked my list of licenses. It shows that I am now the registered user of this new resource (which, BTW, costs $150 on the Logos site). Even though I now own a licensed version of an additional resource contained in the Platinum package, I still see EXACTLY THE SAME upgrade cost. Not a penny less. I may, in fact, purchase the upgrade -- so, now, I'm a bit disappointed that I bought this particular resource.
Hi Paul,
If it's an option, I'd call them...
Bill
Outside purchases (out side of Logos "proper") are NOT included in the discount (and shouldn't be because Logos didn't make money off of it)
I may, in fact, purchase the upgrade -- so, now, I'm a bit disappointed that I bought this particular resource.
Yes, you'd have a duplicate resourse (Like I do, "Pulpit Comm") but because you purchased that "add-on" outside of Logos (meaning it does NOT show up in your user account "Order History") you WILL be able to sell it.
If you look at your "exclusive discounts" page on the Logos website, you'll see items highlighted in pink ("books you own") and other items highlighted in yellow ("books you'll get"). On mine, I see a set of handbooks I ordered directly from Logos a few years ago. It is NOT highlighted in pink, even though this "item" appears in my order history under my account. Instead, it is highlighted in yellow.
I see. I'm not sure on the answer. However, it may be a timing issue. Are those "handbooks" listed under "order history" in your account? If so I'd call. If not, it might be because of the time span that has lapsed sinse you purchased them.
Ex. I bought Lucado library ages ago (7 yrs?) and it does NOT show up. (Possibly because I did NOT order it off their site)
Which brings me to another question. Did you buy that add-on through their site? If not, I think I understand why it is not included (a reseller got a cut). If you did, and it is listed under your account then again I'd call.
Like I said, I was told emphatically that my previous pre-pubs (that do show up under "order history") were included in my discount.
Yes, they are listed (as I said).
ahhh yes I see it now Have you called? Did you already purchase the L4 upgrade (you may have already answered this)?
I have another item I ordered directly from Logos less than a month ago. It shows up in my order history, of course. On the "exclusive discounts" page, however, it does not show up as pink ("books you own"). Instead, it shows up yellow ("books you'll get"). Go figure.
This has been mentioned before. That particular page does not show anything but boxed set comparisons, it does not take into account other purchases. (In fact some of the extras I'm offered are included in the boxed set I already purchased.)
However, your calculated price does take into account all previous purchases (at least those from Logos), and we've been assured by Logos that it does.
So, I'm out of luck if I purchase an item from another user (even though I pay the license transfer fee)? BTW, the serial number for this transferred item DOES appear in my list of licenses (after synchronization).
So EXACTLY where is this on the Logos site?!
Its not about licenses its about (Order History) and the transfer fee would barely (doubt it does) cover the time spent on the transfer PLUS the support used in the future.
Your not out of luck, because you are free to sell that duplicate resource (considering you bought it from a person)
Here:
http://www.logos.com/upgrade
Please note, the comparison is of boxed sets and does not show other purchases you have made.
The price is adjusted for all resources you have purchased however.
Yep. Got it.
Thanks Rich!
If I understand correctly, then, this item still appears in the other user's order history (even though he transferred his license to me). This item would still be factored into HIS discount for the L4 upgrade, even though he sold the item to me (at a fair, but rather high cost). Got it.
Paul, I really don't know how this works internally for Logos, or for the script that generates the price you, or the seller pays. I do know that what you purchase from them, they credit. I don't know what happens if you sell something you bought, and I don't know what happens if you bought something someone else sold. That's simply not in the information we've been given.
If you want to know definitively, I suggest you call Logos or email them. sales@logos.com could probably help.
In other words, nobody knows for sure how Logos calculates the upgrade discount. It could be based on the base package. Or maybe not. It could be based on the user's order history. Or maybe not. It could be based on the user's activated licenses for specific products. Or maybe not. :~)
With respect to the two situations I noted above (selling of one's license to a third party, or buying a license from a 3rd party), I have not heard anything specific from Logos.
Regarding the rest of how this works, we know, without question, as stated and promised by Logos, that what we have bought from them is calculated into the upgrade and crossgrade prices. Period. Precisely how they determine that we can guess, but we would be guessing. A few of those guesses were thrown around here. They sound reasonable, but they're only guesses
However, it is certain that the discount prices are based on more than the base package (at least for those who have purchased more than a base package from Logos).
If you want clarification on the area in question, or on your situation in particular, ask Logos. They're kinda busy right now, but they'll get back to you.
Here: http://www.logos.com/upgrade Please note, the comparison is of boxed sets and does not show other purchases you have made. The price is adjusted for all resources you have purchased however.
Interesting. It lists 10 items, 7 of which I already own. I wonder why that is?
I'm not that worried about it, to be honest. The upgrade price is hard to argue with, no matter what is or is not factored into it. I kind of doubt that anything other than one's base package is used to calculate the discount (despite what a CS rep might've said). I could be wrong, though.
You doubt it because you choose to. If you feel more comfortable believeing it that way... thats your choice. It has been stated BY LOGOS through phone and forums.
It might be helpful if you look at this thread http://community.logos.com/forums/p/5672/44068.aspx#44068
Logos are aware of some of the issues you guys have raised concerning the upgrade. See Phils comments
Ted
How 'bout you tell me what you really think, JDM? :O
It's all good, friends. It's all good.
The only way to do better than the web site suggests as a discount is to call them... regardless of their policy, etc. Recently, Dan as much as said that he's ready to make a deal at the end of an accounting period that he might not make at the beginning. That includes factoring in purchases that you've made outside the mainstream of their policy. The ONLY way to truly know what they'll do for you is to call.
They're good people. And they'll take care of you, too.
As has been shown over and over...
