Daily Readings section just says "Loading"

Created two new reading plans on my Mac. They show up in Documents on the iPad, but not Daily Readings. Daily Readings just says "Loading". I deleted the Logos app on my iPad and reinstalled. Daily Readings has said "Loading" for the last two hours. I do not have any devotional calendar resources that will be showing in Daily Readings (they are all hidden resources). So the only things I should see in Daily Readings are the two reading plans I set up (there are no other reading plans). I have an iPad 4 running iOS 6.0.1.

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Comments

JT (alabama24)

Hey Brian! Is this a new device? If not, is this issue new, or has it been happening for a while?

tjebme

It is not a new device. I haven't used reading plans on this device before though.

JT (alabama24)

It is not a new device. I haven't used reading plans on this device before though.

Are the reading plans for the Bible, or for other resources? If the latter… are they mobile enabled resources?

tjebme

They are for the ESV (it is downloaded on my iPad). Here are the screen shots of what shows on my iPad when I select the reading plans in Documents on my iPad.

JT (alabama24)

Looking at your reading plans, I see that they start tomorrow. Is that right? If so, wait 12-24 hours. The reading plans don't normally show up until day 1. Today is day "0".

tjebme

Still says "Loading"....not working appropriately. Is this using data from my AT&T data plan while I'm on the cellular network and the Logos wheels are spinning?

tjebme

Deleted the reading plans on my Mac, but they did not disappear from Documents on my iPad and the Daily Readings still said "Loading". Deleted the Logos app on my iPad and reinstalled (again). The deleted reading plans no longer appear in Documents on my iPad (good), but the Daily Readings section still says "Loading" (bad).

Raymond Cabrera

I am having same problem with the loading of reading plans but never loads in my Logos app for ipad, But loads fine in Faithlife app. is also loads fine on my Android phone app.

Bennett Sanderson

I'm having the same problem. This must be a bug, though it was working two days ago.

Donald G. Fisher

Same problem on my new iPad. It says "loading." I was hoping to access my selected devotionals here. Thanks.

Don

Thomas Ball

Hi Bennett,

What version of the iPhone and the App? can you post logs after trying to navigate to Daily Readings? Do you see the Reading plan in the Documents section? To get the logs navigate to the Home page and click the gear icon, help, and "send support info". direct the email to yourself, and then attach the logs here.

tjebme

Here are the logs from my iPad. Using version 3.1.4.

4544.info.zip

tjebme

Here are the logs from my iPhone 4S. Using version 3.1.4.

8304.info.zip

Thomas Ball

Brian, do you see the reading plans in the Documents section in the app?

Kevin Byford (Faithlife)

Created two new reading plans on my Mac. They show up in Documents on the iPad, but not Daily Readings. Daily Readings just says "Loading". I deleted the Logos app on my iPad and reinstalled. Daily Readings has said "Loading" for the last two hours. I do not have any devotional calendar resources that will be showing in Daily Readings (they are all hidden resources). So the only things I should see in Daily Readings are the two reading plans I set up (there are no other reading plans). I have an iPad 4 running iOS 6.0.1.

Hi Brian,

Have you tried restarting the app instead of just deleting and reinstalling it every time? There is a known issue with not all devotions (reading plans work fine for me) syncing after a fresh install, which is then corrected after restarting the app.

However, if you always delete the app without first trying a restart and then perform a fresh install, you'll see the problem every single time since you're doing exactly the same thing.

Please restart the app after an install and let me know how it goes. Thanks!

tjebme

Done. The reading plans I created still do not show in the Daily Readings section on my iPad or my iPhone (no longer having the "Loading" issue). The plans do show in the Documents section on both the iPhone and the iPad. Thanks.

Raymond Cabrera

how do you restart it?

JT (alabama24)

how do you restart it?

Apps on iOS devices don't normally close… the hibernate. To actually close the Logos mobile app:

exit the app
open the multi-task bar (double click the center button)
press and hold the logos icon
press on the minus symbol

Raymond Cabrera

I got going, still same issue as faithlife cant see my reading plan on my ipad, but ican on my galaxy 2 phone, seeing the amount of people complaining about this same issue, pretty sure its a software glitch that needs to be address.

JT (alabama24)

seeing the amount of people complaining about this same issue, pretty sure its a software glitch that needs to be address.

There are at least two different issues… yours may be one or the other… or something different. Did you try deleting the app and reinstalling? NOTE: you will lose your downloaded resources.

Matthew Candler

I too am having a problem in similar fashion. While it does not say "Loading," one of my Bible Reading plans (NKJ bible) does not populate the "Daily Readings" portion of the ios app on either my ipad (mini) or iphone (4s). I have the latest updates for logos ios , and am using Logos 4.6a SR-5 (4.61.0.3387).

Kevin Byford (Faithlife)

Done. The reading plans I created still do not show in the Daily Readings section on my iPad or my iPhone (no longer having the "Loading" issue). The plans do show in the Documents section on both the iPhone and the iPad. Thanks.

Hi Brian,

We've isolated and corrected the problem - the fix will be included in the next release... thanks for being patient with us!

tjebme

Thanks much!!