Community Notes not appearing on bible.faithlife.com
Yesterday I posted some comments on weird behaviour regarding some Community Notes I had created. The notes are now visible in L5, and the markers are on bible.faithlife.com but the content of the Community Notes is not there.
In the Community Notes section of the Group, the content of the note and comments are present.
What's up?
Peace & Blessings,
Colin+
Comments
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Thanks for letting us know about this. To help us investigate what may be causing this bug, it would be great if you could let me know a couple things.
- Are you an admin, moderator, or member of the group you're posting the notes to?
- Does this happen with all community notes? Or just notes that you post?
Software Developer
Faithlife0 -
Hi Patrick,
For more details of last night's behaviour, please see the posts I made (second post and following) in this thread: http://community.logos.com/forums/t/63824.aspx
I'm the Admin for the group. It only started happening with yesterday's notes. I posted two days worth of notes before that with no problem. I'm creating them in L5 and having them posted to the group.
No one else is posting their own notes in the group. just replying to mine.
For the weekend's posts, I'm going to create them directly on bible.faithlife.com in the hope that they work fine that way.
Peace & Blessings,
Colin+
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OK ... now I'm really confused. I shut down my computer and restarted it thinking that there might be a problem with my laptop. I also decided that I'd try IE rather than Chrome in case there was something on FaithLife that required IE.
I logged in and got:
Like last night, I don't know who Locksmythe is and he's not part of the group.
I'm really confused now.
Peace & Blessings,
Colin+
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Hrm... that is seriously weird. I'm looking into this now and we will aim to get a fix out by early next week at the latest. My apologies for the wonkiness!
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Thanks Thomas!
Peace & Blessings, Colin+
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LOL ... now it gets even more odd.
Peace & Blessings,
Colin+
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We've figured out the issue and we're working to solve it right now. We should have everything back to normal in an hour or so.
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Wow Richard,
That's great! I wasn't expecting a response until early next week.
What a wonderful group of people you have on that team.
Thanks.
Peace & Blessings,
Colin+
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I am blessed to work with really awesome people
I think we've got your notes all squared away. We're putting the finishing touches on the fix right now, and then note creation will be possible again. You should get another update from a developer in a little bit, but as of right now your notes should not be disappearing on you and you should not be seeing unrelated notes in your feed anymore.
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Hi Richard,
I'm not seeing any unrelated notes in my feed. [:D]
I am also unable to create any notes. [:(] When I click on the green post button on bible.faithlife.com I get a message appearing underneath it saying "Error creating note".
On a separate issue: When I navigate to the Community Notes section of the group's page (https://faithlife.com/holycrossburl/notes) I can see my previous notes now, but when I click on the biblical references there, it brings up biblia.com and not bible.faithlife.com
Thanks for getting this as far as you have.
I'll keep praying that we get it resolved.
Peace & Blessings,
Colin+
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Yeah unfortunately it has taken us a bit longer than expected to get a build stable and deployed. So until we get a stable build out, we have notes in a read only state. Once the build goes out (hopefully in the next 30 minutes or so) you will be able to post notes.
Thanks!
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With the exception of the biblia.com links (which is an unrelated issue), you should be 100% back in business.
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Richard, Your team is such a blessing. Please pass along my unending thanks for all their work to get things fixed up for us. I'll be remembering you in prayer tomorrow at the church.
Peace & Blessings,
Colin+
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Thank you for the kind words. I'm glad we could fix it for you.
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