not available to download without a license
Hi,
Every time I start Logos on the iPad i get the message "XXX not available to download without a license". I don't want to download it I just want the message to stop bothering me. What do I do?
thanks
karl
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Hi Karl
Does the message actually have "XXX" or is is the name of a resource?
Just wondering if - in some way - the app is trying to access a resource which you don't have.
Are you using the free resources which come with the app or have you purchased some Logos resources?
Graham
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HinGraham,
Yes, It is an resource name, and yes I have purchased resources.
Karl
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Can you tell us which resource is being reported?
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Karl -
Is the resource open in a panel, or is the message about a non-opened resource? If it is the prior, what happens when it isn't opened and you restart? If it is the later, you may want to try to reinstall the app and don't let the app automatically redownload resources.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hi,
No, the resource is not open.
I do not own it.
karl
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I don't want to download it.
I just want it to stop telling me I can't.
thanks
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Karl R B Jones said:
I don't want to download it.
I just want it to stop telling me I can't.
Sorry, I misunderstood.
My guess is that the app thinks it is marked for download - suggest you contact Customer Services and ask them to reset this.
Contact details are at http://www.logos.com/about/contact
Hope this helps
Graham
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I'll try that, thank you!
karl
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Curious if there is a resolution to this issue yet? I've been having the same problem since autumn of last year.
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Not yet, I still have the problem from time to time
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Reginald - First, welcome to the forums!
Just to double check… are you saying that you get this popup randomly about resources that you have actually purchased (either individually or through a base package)? What app and version are you using? What device & OS?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I get this always about the same resource, which I don't own a license for.
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Sorry Karl - I remember that. I was wondering about Reginald. Sometimes users have symptoms similar to other users and assume it is the same issue. I was fishing to make sure Reginald indeed has the same issue as you, and not another one.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
No problem
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No, I'm the same as Karl. Every time it's the same book I get the pop up for - "1881 Wescott-Hort Greek New Testament". It's a resource I'm allowed access to to online but I'm told I can't download it without a license - which I don't have.
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The problem occurs on my iPad IOS 6.0.1, using the Logos app which I update whenever I'm prompted to.
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Hi Reginald,
We just came out with an update (Jan 22) can you update and let us know if you are still having problems with the app?
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I had the same problem. I solved it by deleting and reinstalling the logos app
take care,
Melvin Valiente
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I solved the same problem by deleting and reinstalling the logos app
i hope it works for you,
Melvin Valiente
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I'm having the same problem. Is there a command I can give Logos to update itself?
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I'm having the same problem since I upgraded to Logos 5. Only two books are downloaded. Suggestions?
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Welcome to the forums Robert!
What version of the mobile app are you running?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Just updated it and the box still pops up.
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Reginald said:
Just updated it and the box still pops up
And to double check, you aren't trying to download it… but you still get the message? If so, I would contact Logos customer service. Perhaps there is an issue with your account.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
What triggered it was that it is available online to users but not offline without a license. I wasn't aware of that, and accidentally hit "download". Not interested enough to purchase it for offline use, but just really want the box to stop popping up. I've tried deleting and reinstalling the app several times, and nothing seems to work.
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I really think you are going to have to contact Logos. It doesn't sound like a "bug" so much as an issue with your user account. I believe another user was able to get this resolved with a call.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Reginald said:
What triggered it was that it is available online to users but not offline without a license. I wasn't aware of that, and accidentally hit "download". Not interested enough to purchase it for offline use, but just really want the box to stop popping up. I've tried deleting and reinstalling the app several times, and nothing seems to work.
Hi Reginald,
Can you please send your logs to us through the Settings > Help > Send support info dialog? This will help us sort out the problem. Thanks!
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