My Passage Guide went missing in L5 upgrade??

Though I upgraded to L5 a few weeks ago, I've just now had a chance to sit and start using it. The first thing I noticed is that My Passage Guide that I customized in L4 is nowhere to be found and seems to have been replaced by the default Passage Guide. Am I missing something? I put a lot of work into getting that guide the way I wanted it :-(

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Mark Smith

My guides carried through into L5. They should be in the location indicated by this screen shot:

If you don't find them there, I am at a loss to explain what could have happened.

Ron

I checked there...I've got two in there: a Minimal PG, which I vaguely remember creating; and a "placeholder template" which is completely empty. Maybe I'll make a call to tech support. I can probably manage to re-create it if I have to, but I don't remember exactly how I had it set up.

Thomas Ball

https://community.logos.com/discussion/comment/454626#Comment_454626

and a "placeholder template" which is completely empty

Delete that and restart Logos. Let us know if the default Passage Guide shows up or not.

Ron

https://community.logos.com/discussion/comment/454712#Comment_454712

and a "placeholder template" which is completely empty

Delete that and restart Logos. Let us know if the default Passage Guide shows up or not.

OK, I will try that and let you know...thanks Tommy.

Ron

https://community.logos.com/discussion/comment/454712#Comment_454712

and a "placeholder template" which is completely empty

Delete that and restart Logos. Let us know if the default Passage Guide shows up or not.

Nope, no luck. I deleted the placeholder template and then closed/restarted Logos and let it sync, but still only have the Minimal PG.

I had another thought...I have Carbonite, which backs up my Logos folders and keeps copies of several previous versions of backups. Is there a file that I can restore from a month ago that would bring my PG back?

Thomas Ball

https://community.logos.com/discussion/comment/454722#Comment_454722

had another thought...I have Carbonite, which backs up my Logos folders and keeps copies of several previous versions of backups. Is there a file that I can restore from a month ago that would bring my PG back?

That won't fix the issue. I would give us a call. We will probably want to connect in order to more affectively troubleshoot the issue. 800-875-6467.