Reading Plans and Faithlife crashing

Christine Martin
Christine Martin Member Posts: 6
edited November 20 in English Forum

First issue: Faithlife  crashes when I tap on my daily readings. This is happening on my iPhone 4s with the updated version. I  open the app, tap the book in the upper left, tap the checkbox, tap the reading for that day, the app shuts down every time.

Second issue: My Connect the Testaments reading plan is not showing up on my 2nd gen Kindle Fire. I was under the impression that the latest update addressed this, and am wondering if this is a known issue. 

 

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  • James Van Noord (Faithlife)
    James Van Noord (Faithlife) Member, Logos Employee Posts: 92

    First issue: Faithlife  crashes when I tap on my daily readings. 

    Christine -- I can't answer the Kindle Fire issue, but I may be able to address your iPhone 4s issue.

    We have fixed an issue that sounds like this problem, but this fix hasn't made it out to customers yet (we're waiting for App Store approval to update the app). In the mean time, please send me your log files and I'll see what's up.

    You can send me log files by
    1. Starting the app.
    2. Opening "the basement" (the place where you can view your Daily Readings)
    3. Tap on the gear icon (in the upper bar)
    4. Tap on Help
    5. Tap on Send Support Info. Change the "To:" to jvannoord at logos dot com.

    This will open an email that will include the logs. Then send the logs to me, and I'll see what I can do about it. The following screenshot is from my iPad, but this should give you the gist of it.

    image

     

  • Christine Martin
    Christine Martin Member Posts: 6
    https://community.logos.com/discussion/comment/456635#Comment_456635

    Thanks, James, I sent those today.

    Still hoping for some insight on the kindle issue. Anyone?

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