Not able to invite or add member to group

Michael A. Lasley
Michael A. Lasley Member Posts: 226
edited November 20 in English Forum

I created a group and added some documents, then invited 2 members. They did get the invites. One had a previous Logos account and one did not. The one who did not have an account clicked on the response and got to the site, but didn't know what to do once He got there. Are there instructions for this?

Then to be able to see the problems myself, I tried a 3rd invite. I added it 3 times and every time after I clicked on finished, it disappeared and did not increment the people invited counts.

Any help would be appreciated. I need to find out if this system is useable.

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Comments

  • Michael A. Lasley
    Michael A. Lasley Member Posts: 226

    Even though the Faithlife site did not record the 3rd invite, I found that the email was sent. I clicked on the "Accept this invitation and was taken to the group on Faithlife and when I tried to join, it gave this error:




    Internal server error

    There was an error processing your request.





    My guess is that this is because there is no account for this person which should have been addressed when he accepted the invitation. ??????????????



  • Michael A. Lasley
    Michael A. Lasley Member Posts: 226
    https://community.logos.com/discussion/comment/460376#Comment_460376

    I'll answer my own question. If the person you invite has not created an account, they will get this internal error when they try to join. If they had gone to the faithlife.com page and created an account, the system immediately asks them to k=join after they have created the account. So there is a problem in inviting people that do not have accounts under the email that you invite them with. It should know that they don;t have an account and ask them to create one. Need some changes to this process. Also, we need to be able to control what type of member we invite them as in a closed group.

  • Patrick Nausha (Faithlife)
    Patrick Nausha (Faithlife) Member, Logos Employee Posts: 106

    Michael,

    Sorry that you're having so many problems with group invites. Thanks for reporting them to us though. I'll try to address them one-by-one.

     

    The one who did not have an account clicked on the response and got to the site, but didn't know what to do once He got there. Are there instructions for this?

    Did he arrive at the sign-in/create account page? That's where he should have gone. Are you saying there needs to be instructions for the account creation process?

     

    I added it 3 times and every time after I clicked on finished, it disappeared and did not increment the people invited counts.

    This is a bug and I will look into it. Email invites do not show up under "Pending invites (n)" nor do they increase the counter even if they were sent successfully.

     

    I need to find out if this system is useable.

    Yes, it is [:)]. My small group loves using Faithlife.com and we find the Community Notes feature particularly helpful.

     

     

    I clicked on the "Accept this invitation and was taken to the group on Faithlife and when I tried to join, it gave this error:

    This one's a little more complicated. Were you still signed into faithlife.com when you followed the "Accept this invitation" link? Here's what I am thinking happened: You were signed in as Michael Lasley and sent an email to email address X. When you followed the link in the email to X, it opened it in Faithlife.com as Michael Lasley. Michael Lasley does not have permission to accept the invite since that account does not have email address X. That is why you got an error.

    Thanks,

    Patrick

     

    Software Developer
    Faithlife

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