Logos Android not syncing highlights

I have an Android Tablet (4.0.4 ), an iPhone (iOS6.1.2) and a laptop PC (Windows 7). Previously I could sync across devices when highlighting.

Sometime during this last week, I highlighted quite a bit with the Inductive tools on the Android Tablet. This did not sync with the iPhone or laptop. When I tried to highlight on the laptop it synced with the Iphone but not with the Android tablet. Is there anything that I should know or do or try? I would really not like to loose the work done on the Android.

Thank you

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Lucas van Boeschoten

Thanks for asking Gaby. I have experienced the same problem and I would like to hear an answer too. Perhaps there are others!

Kevin Byford (Faithlife)

I have an Android Tablet (4.0.4 ), an iPhone (iOS6.1.2) and a laptop PC (Windows 7). Previously I could sync across devices when highlighting.

Sometime during this last week, I highlighted quite a bit with the Inductive tools on the Android Tablet. This did not sync with the iPhone or laptop. When I tried to highlight on the laptop it synced with the Iphone but not with the Android tablet. Is there anything that I should know or do or try? I would really not like to loose the work done on the Android.

Thank you

Hi Gaby,

Please make sure the network connection on your Android device is functioning properly and that you are not in Airplane mode. Also, have you tried stopping the Android app and restarting it? That will force a sync.

Using Logos 2.3.4 I created Inductive highlights on two Android devices (4.0.3 and 4.1.1), and they synced properly to Logos 3.2.3 on iOS and Logos 5.0b SR-2 on Windows 7. I also went offline on one of the Android devices and created new inductive highlights, then went back online and they synced properly to all devices.

Please let me know if this helps, or if it doesn't.

Lucas van Boeschoten

https://community.logos.com/discussion/comment/468921#Comment_468921

Thanks Kevin.

I also have sync problems like the Gaby's. I tried emptying the cache on my Android (4.0.4 on a Samsung 10.1 Tablet). I changed my password so that the tablet would have to re-sync to access the account. The tablet accesses and keeps up on all counts except in the bible markup. It is like I have two separate Bibles with two separate markups. I have tried online and offline. I've tried notes on my Samsung phone, on my Vyrso app for Android, on my Windows 7, and on my networked Windows NT at church. They all sync with each other, but not with the Android 4.0.4.

It was fine at first, but then it stopped, after I did a lot of markup with a variety of highlighters. Could there be a ceiling on the markup storage capacity? By the way, I tried highlighting a word in The New Bible Commentary, and that didn't sync either

My tablet alternative for now seems to be to use the Vyrso app. Any other suggestions?

Gaby Botha

https://community.logos.com/discussion/comment/468921#Comment_468921

HI Kevin

Please make sure the network connection on your Android device is functioning properly and that you are not in Airplane mode. Also, have you tried stopping the Android app and restarting it? That will force a sync.

Network connection is fine, not in Airplane mode. I've done a Forced Stop, but still no sync.

Previously I created new styles of Highlighting on Logos 5.0b SR-2 on Windows 7. THese were synced to my Android Tablet and previous highlighting. Then I did a lot of highlighting offline and this then did not sync, and it still isn't syncing.

I added new highlighting on Logos 5 on PC to see if that would sync, but also not.

Could it be that there is a limit to what can be done?

So sorry, I'm not helped yet.

Jamie

https://community.logos.com/discussion/comment/469065#Comment_469065

I seem to be having the same problem with highlighting. Not only that, but it seems that if I download a book with the Verbum app, it doesn't show up when using the Logos app.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/468976#Comment_468976

My tablet alternative for now seems to be to use the Vyrso app. Any other suggestions?

Hi Lucas,

Since you are running a version of Android less than 4.1, it would be helpful if you install Catlog from the Google store in order to obtain logs from your system. This might help us track the issue down since I've been unable to reproduce it. Catlog allows you to mail your logs, which you can send to support (at) logos (dot) com.

My only other suggestion is to completely uninstall and reinstall the app.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/469130#Comment_469130

Not only that, but it seems that if I download a book with the Verbum app, it doesn't show up when using the Logos app.

Downloading a book with Verbum will not automatically download that book to any other Logos app. Each app is sandboxed and they do not share locally stored resources. So, if you want to make sure you have a resource downloaded in each of the Logos apps you use, you'll need to download it in each of them.

Lucas van Boeschoten

https://community.logos.com/discussion/comment/469201#Comment_469201

I installed catlog, but still need to learn how to use it. Could you give me a pointer?

One positive note. The Daily Reading Plan did update in my tablet. Still no update for highights or for filtres.

Allen Browne

Previously I could sync across devices when highlighting.

Looks like there are several of us facing the same problem with synching highlighting on Android:

http://community.logos.com/forums/t/66255.aspx

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/469065#Comment_469065

HI Kevin

"

Please make sure the network connection on your Android device is functioning properly and that you are not in Airplane mode. Also, have you tried stopping the Android app and restarting it? That will force a sync.

Network connection is fine, not in Airplane mode. I've done a Forced Stop, but still no sync.

Previously I created new styles of Highlighting on Logos 5.0b SR-2 on Windows 7. THese were synced to my Android Tablet and previous highlighting. Then I did a lot of highlighting offline and this then did not sync, and it still isn't syncing.

I added new highlighting on Logos 5 on PC to see if that would sync, but also not.

Could it be that there is a limit to what can be done?

So sorry, I'm not helped yet.

I'm sorry Gaby!

We've learned a bit more tonight about what might be happening. There appears to be a sync issue with batch uploading if too many notes are created while offline, although we haven't yet discovered why. I consider this a high priority issue and intend to follow it through.

Gaby Botha

https://community.logos.com/discussion/comment/469322#Comment_469322

Thanks Kevin, I look forward to the solution.

I really appreciate the trouble you guys go to to help us

Gaby

Lucas van Boeschoten

https://community.logos.com/discussion/comment/469322#Comment_469322

Thank you Kevin! We really appreciate that. Gaby, if you are online anyhow, use the Vyrso app. You can highlight there for now, and it all syncs.

Lucas

Gaby Botha

https://community.logos.com/discussion/comment/469408#Comment_469408

Thanks Lucas, I'll do so.

Gaby

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/469358#Comment_469358

Thanks Kevin, I look forward to the solution.

I really appreciate the trouble you guys go to to help us

Gaby

We have fixed this issue in our recent builds and hope to ship a beta tonight. If you upgrade to the beta, your existing highlights should sync and you won't lose any of them. Or, you can wait until we ship the next stable version to Google and Amazon (probably a week from now). Please don't uninstall and reinstall the app or the highlights that aren't currently syncing will be gone.

Allen Browne

https://community.logos.com/discussion/comment/469861#Comment_469861

We have fixed this issue in our recent builds

Thank you, Kevin.

I look forward to receiving this update in a week or so, and seeing the highlights synch up then. Appreciated.

Allen Browne

https://community.logos.com/discussion/comment/469863#Comment_469863

We have fixed this issue in our recent builds

Confirmed. My issue is solved in version 2.3.8. Thanks.

Daniel M

https://community.logos.com/discussion/comment/469861#Comment_469861

Hi, I had the same problem, but it has not been fixed with the update. In Logos on my desktop I still get the message "An error occured during synchronization and the inductive highlights I placed in the Logos Android app are not synced to the desktop version. Could you help me find out what is the problem?

Thanks for your help!

Daniel

Marcos R Ferreira

https://community.logos.com/discussion/comment/469322#Comment_469322

Hi Kevin

I'm facing the same problem, I follow all the instructions present in this post. But my issue remains, I do my highlights, notes and Bible reading plan with wifi on, not airplane mode, sync active. But still when I open my Logos 5 on PC it doesn't show anything I have done in my Android.

If you have any idea what can I do to make it sync I appreciate, Thanks

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/619955#Comment_619955

Hi Kevin

I'm facing the same problem, I follow all the instructions present in this post. But my issue remains, I do my highlights, notes and Bible reading plan with wifi on, not airplane mode, sync active. But still when I open my Logos 5 on PC it doesn't show anything I have done in my Android.

If you have any idea what can I do to make it sync I appreciate, Thanks

Hi Marcos,

This thread is 17 months old and the sync issue you've described is unrelated - however, we were able to confirm a sync problem with your account and we're taking a look.

In the future please create a new forum thread if possible. I'll let you know what we find out, thanks for the report!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/620066#Comment_620066

If you have any idea what can I do to make it sync I appreciate, Thanks

Marcos,

We believe we've solved the sync issue with your account - please let me know if it's working as expected.